SETQAA Process for The Quality Assurance of Learner Achievements QALA

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SETQAA Process for The Quality Assurance of
Learner Achievements (QALA)
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Introduction

• The ETQA regulations (no R 1127) under the SAQA
  Act,(Act no 58 of 1995) states that an ETQA
  shall
• Promote quality amongst constituent
  providers,
• Monitor provision by constituent providers,
• Evaluate assessment and facilitation of
  moderation among constituent providers,
• Take responsibility for certification of
  constituent learners

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Topics for Discussion

• QALA Process Flow Diagram
• Clarification on the following activities
• - Monitoring and Evaluation
• - External Moderation
• - Verification
• Responsibilities of the Role Players
• - Education and Training Provider
• - SETQAA
• - Certification Partners
• The SETQAA Moderators Pack

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The QALA Process Flow Diagram

• Provisional Accreditation Status is awarded to
  the Training Provider.
• SETQAA sends the Provider the MIS disc and the
  Corporate Identity disc. Training Provider
  enrolls learners to SETQAA via the disc prior to
  commencing with Training/Assessment intervention.

SETQAA gives permission to Provider to commence
with Training/Assessments. Provider uploads
achievements and Submits internal moderation
reports for standards assessed and moderated.
SETQAA logs the LA and acknowledges receipt
thereof. Additional information is Requested by
SETQAA where applicable and feedback on the
internal moderation reports is provided.
SETQAA conducts Monitoring, External
Moderation. FSA is conducted by SETQAA for
qualifications pegged at NQF level 4 and above.
SETQAA conducts Verification.
SETQAA issues certificates of competence for
learners who have been deemed Competent against
the full qualification. Training Provider issues
certificates at unit standard level for learners
who have achieved Certain unit standards within
the qualification and not the whole.
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Clarification on the Monitoring Evaluation of
Accredited Providers

• Purpose
• A means of checking the provision of Education
  and Training against the
• Providers QMS as approved by SETQAA during
  accreditation and to track whether the progress
  is taking place as per the reports submitted to
  SETQAA.
• Key Areas to be checked
• Check whether the Provider is uploading learner
  achievements to SETQAA
• Check the whether Assessors and Moderators are
  registered
• Training Delivery, assessment and internal
  moderation methodologies
• On-site and Off-site Components
• Learning programmes delivered by the provider
  falling outside the scope
• of SETQAA must be accredited through the
  MoU Intervention
• Identifying non-compliances
• Provider guidance and support to Providers on
  areas identified pertaining to the delivery of
  learning

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Clarification on the External Moderation Exercise

• Purpose
• To check that the systems required to support the
  provision of learning across Providers are
  appropriate and working efficiently.
• To provide advice and guidance to providers
• Checking credibility of assessment methods and
  instruments
• Checking internal moderation systems and
• Validation of Assessors decision
• Key areas
• Establish as to whether there is an assessment
  strategy, guide for the learners and assessors,
  assessment instruments, assessment policies and
  procedures as a framework for Providers
  practice.
• Check the compliance and the relevance of the
  above mentioned documentation in line with SETQAA
  requirements.
• Ensuring that staff involved in assessment and
  moderation within the institution are
  appropriately qualified and experienced.
• Checking the credibility of assessment
  instruments, assessment design and methodology,
  assessment records, assessment decisions,
  internal moderation methods and system,
  reporting, review process and feedback
  mechanisms.
• Ensuring that assessments are conducted in a
  manner that is fair, valid, reliable and
  practical
• Evaluating assessment design, processes, outcomes
  - including documenting proof of individual
  learners competence status.
• Identifying the need to redesign assessments,
  assessment tools/instruments where applicable
• Providing advice and guidance to providers,
  assessors and internal moderators within their
  field.
• Providing feedback to SSETA on moderation
  practices and advising on necessary changes to
  assessment, moderation and qualification policies
  and procedures. Moderator

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External Moderation Continued

• Criteria for selection of Moderators
• SETQAA has delegated the responsibility of
  appointment of External Moderators to
  Certification Partners . In Industries where
  Certification Partners have not been appointed
  yet, SETQAA will appoint independent External
  Moderators to fulfill the External Moderation
  role.
• The Moderator must
• Be registered as Constituent Moderator with
  SETQAA
• - Generic Registration with the ETDP SETA
• - Technical Expertise
• Be in the same region as the Training Provider
  that needs to be moderated.
• Ensure that their quotation is in line with
  SETQAAs rack rates.
• Be available immediately for conducting the
  activity
• Not have a Conflict of Interest with the Training
  Provider concerned.
• Note that the External Moderator can uphold or
  reject the assessors decision regarding the
  learners Competence.

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Training Providers Role

• FOR LEARNERSHIPS
• All SETQAA accredited providers are required to
  comply with the SETQAA processes of the
• QALA.
• Provisional or Full Accreditation must have been
  awarded for the learning programme used in the
  Learnership.
• Enroll learners via the MIS disc prior to
  commencing with Training and Assessments
• Assessors used must have Constituent registration
  with SETQAA.
• Moderators used must have Constituent
  registration with SETQAA.
• Formative/summative assessments and Internal
  Moderation must be conducted.
• Learner achievements from the Formative/Summative
  assessment conducted must be reported to SETQAA
  via the MIS disc on stipulated timeframes.
• Internal Moderation reports must be submitted to
  SETQAA (Month 3,6,9 and 11) in a Learnership
  context and at the end of skills programme for
  skills programmes/unit standard.

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Training Providers Role Continued

• For Skills Programmes
• Provisional or Full Accreditation must have been
  awarded for the learning programme used.
• Learner enrolments must be submitted to SETQAA
  prior to commencing with Training and
  assessments.
• Only SETQAA Registered Constituent Assessors may
  be used to conduct assessments.
• Assessment tools, guides, plans etc must be
  moderated by an Internal moderator prior to use.
• Only SETQAA Registered Constituent Moderators may
  be used to conduct Internal Moderation.
• The Provider is required to submit learner
  achievements through the MIS Disc of the SETQAA
  Excel Spreadsheet.
• Provider must submit a comprehensive internal
  moderation report to SETQAA
• The Provider may only issue Certificates of
  Competence, on U/S Level once SETQAA has provided
  the go ahead.

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SETQAAs Role

• For Learnerships
• Provide the MIS disc on which to upload learner
  achievements
• Acknowledge receipt of enrolments and provide
  feedback to Provider/RPL and Assessment Center to
  commence with Training/Assessments
• Provide guideline documentation on Internal
  Moderation
• Monitor the uploading of learner achievements
• Evaluate and quality assure internal moderation
  reports submitted by Providers and provide
  feedback
• Conduct monitoring and evaluation visits
• Conduct external moderation
• Conduct FSA for qualifications pegged at NQF
  level 4 and above.
• Conduct quality assurance of Final Summative
  Assessments

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SETQAAs Role Continued

• For Skills Programmes
• Provide the MIS disc on which to upload
  enrollments and learner achievements.
• Provide guideline documentation on Internal
  Moderation.
• Monitor the uploading of learner achievements.
• Evaluate and quality assure internal moderation
  reports submitted by Providers and provide
  feedback.
• Provide the go ahead for Certification at Unit
  Standard Level subsequent to confirming the
  following
• - Provider accreditation status
• - Cluster of Unit Standards, NQF Level and
  Credits
• - Learner Achievements
• - Internal Moderation Reports
• - Approval of the Providers Template for
  Certification
• Conduct monitoring, evaluation and Verification
  visits

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Certification Partners Role

• To assist SETQAA by co-ordinating the processes
  of
• monitoring training providers in the following
  areas
• Assessment
• Internal Moderation
• The submission of learner achievements to SETQAA
• Ensuring that providers address areas of
  remediation pointed out in the feedback from
  SETQAA on the Internal Moderation reports
  submitted by the provider.
• Co-ordinate FSA

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The SETQAA Moderators Pack

• Guideline Document
• SETQAAs model for Moderation
• SETQAA requirements for Moderation
• Templates for the various types of Internal
  Moderation
• Template for External Moderation
• HANDOUT

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Essential Docs

• Certification Partner Policy
• Assessment Policy
• QALA Policy and Procedures
• Moderator Pack
• Moderation Policy
• Appeals policy and procedure
• Final Summative Assessment

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THANK YOU!