Unified Communications Round Table

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(No Transcript)
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Unified Communications Round Table

• An Outlook OnThe Future Of The Industry

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UC Round Table Participants

• Panelists
• Jim Greenway, VP Products Marketing, U4EA
• M.Brady Cox, VP, ZEACOM
• Frank Gartland, VP Products Technology, iLinc
• Moderator
• Mark Ricca, Partner, IntelliCom Analytics

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Panel Session Agenda

• Key Points To Be Addressed
• Definition Of Unified Communications
• Market Size Forecast
• UC Drivers Constraints
• UC Market Trends
• Key Industry Participants
• Guidelines For UC Solution Activities
• Planning
• Sourcing
• Implementation
• QA

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UC Profiled

• UC Defined
• An evolving information-technology-based-process
  that can automate, integrate, simplify,
  facilitate and improve virtually all forms of
  communications between people, applications and
  devices.
• UC Purpose
• UC is aimed at optimizing business processes,
  enhancing human communications, reducing
  inefficiencies and all forms of latency.
• UC Elements (Typical)
• Business Processes applications, data bases,
  directories
• Communications voice, data, video, VoIP / SIP,
  CTI
• Messaging email, IM, voice-mail, video
• Conferencing audio, video, web
• Collaboration document file sharing, web chat
• Presence status, preferences
• User Interface desktop, mobility, portal, speech
• Business Rules permissions, priorities,
  notifications, etc.

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B
Business Communications Software Product
Revenues North America, 2005 - 2012
9.0
8.0
7.0
6.0
Unified Messaging
5.0
Contact Center
4.0
Call Control
3.0
2.0
1.0
2005
2006
2007
2008
2009
2010
2011
2012
Source IntelliCom Market Performance Dashboard