HBNB PRODUCTIONS, Inc'

1
HBNB PRODUCTIONS, Inc.

• Spokes Model Handbook
• www.hbnb.com
• Spokes Model Professional, Enthusiastic,
  Beautiful, and Timely

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Contact Information

• HBNB Productions, Inc.
• CEO Jennifer Barbaro
• COO Tommy Shuster
• CIO Todd Gould
• OFFICE MANAGER Viki Marras
• OFFICE ASSISTANT Isabel Perez
• Northern CA REP Rachel Whitehead
• San Diego REP Marie Chesser
• ACCOUNTING Paula Edwards Paychex
• Office Address 614 East Manchester Avenue 203
• Inglewood, CA 90301
• PO Box 600
• Indian Rocks Beach, FL 33785
• Invoices Inquiries accounting_at_hbnb.com
• Office 310-536-7866
• Jens Mobile [phone]
• Tommys Mobile [phone]

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Account Location/DirectionsKnow where youre
going before you leave your house

• Please contact the account 48 hours prior to the
  promotion and confirm their address and get
  directions from your front door to their front
  door. At this time please ask if account is
  aware of the promotion and have enough product in
  stock. (If there are any problems, contact HBNB
  immediately). If you are scheduled for any
  promotions on the weekend, please make sure that
  you have all of the directions, uniforms, kits,
  and account information by Friday at 6pm.
• The most reliable source is a Map. Once you have
  verbal directions from the account, please
  confirm them with the Map. (Remember the Map is
  your friend and it only wants you to get there on
  time and not lost, DONT LEAVE HOME WITHOUT IT!)
• As an additional option you can use
  googlemaps.com to get a general idea of where the
  account is located. DO NOT RELY SOLEY ON Google
  Maps YOU WILL GET LOST.
• If you do not know how to read a map, please do
  not be afraid to ask. Someone teaches everyone
  and we are happy to teach you)

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Promotional Guidelines

• All models are present to represent the brand and
  to work with client representatives to generate
  brand awareness and to achieve clients goals
• Walk into every account/venue like its the best
  and only place to be
• Remember to be the party without joining the
  party
• Get promotion started right away dont wait for
  the rep or other girl, no matter what.
• Never be too shy to approach anyone.
• Always be upbeat and greet everyone you see with
  a smile and warm enthusiastic welcome
• Deliver the product message in a creative, fun,
  sophisticated, and efficient manner.
• Once you have their attention, inform the
  consumers of any specials, games, and giveaways.
• Always include the bar and wait staff in your
  promo. They will help you to look good.
  Introduce yourselves to all of them FIRST!
• As you meet everyone, let them know youll be
  back to check on them shortly.
• Once you speak to everyone and let them know
  there is a promotion, then go around again and
  spend more time with each table.
• The amount of time you spend with each group is
  dependent on how many people are in the place.
  (If there are only 10 people, you will spend more
  time with each person.
• As long as you are always talking with the
  consumers, not the rep. or standing there alone,
  then you are doing your job.
• If you have no giveaways, YOU are the promo.
  Make conversation and sell anyway.
• If you do have giveaways, still be sure everyone
  is clear on the promo, communicate the special,
  and use the microphone or ask the DJ/Band to
  announce you at the beginning. DO NOT give away
  all of your goodies in the first 5 minutes!
• Although this is fun, remember that this is a
  job. Like anything fun, it has its consequences
  and we all get tired. Remember, we all love our
  jobs! Never let anyone see anything else!

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Emergency Procedures In the event of any
emergency or problem, that either affects your
promotion before or during, please follow these
procedures. This also includes any situation
that prevents you from arriving 15 minutes before
your promotion.

• Step 1-Call HBNBs office First and leave a
  message here with your name, the time you called
  and your phone number. (please repeat phone
  number Twice clearly and slowly) Dont forget to
  leave your name. 310-536-7866
• Step 2-.After you call the office, please call
  the emergency phone numbers (primary)
  310-633-3313, (if no call back) 310-721-4374 or
  for Northern Central CA 310-570-5041 and leave
  a message, with your name, the time you called
  time and your phone number. (please repeat phone
  number Twice clearly and slowly) Dont forget to
  leave your name.
• Step 3- If the emergency is before your promotion
  and its after office hours (M-F between 9-6pm)
  refer to step 1 and step 2, but keep calling both
  emergency phones non-stop until you reach
  someone. Its absolutely imperative that you
  reach us. If you are not able to call, find
  someone who can call us, DO NOT LEAVE US HIGH AND
  DRY, You actions could cost all of us our jobs.
  ALSO, NEVER LEAVE YOUR PROMOTION WITHOUT TALKING
  TO ONE OF US, NEVER!

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Our Client Policies

• There is no drinking of alcohol, smoking, eating
  or chewing gum, or sitting down at anytime while
  you are working.
• Always wear the instructed uniform.
• Conservative accessories unless instructed
  otherwise
• If there are another brands promotional
  materials, DO NOT wear, carry or use them while
  representing your brand, no matter how cool, or
  what they are.
• Never disturb or call the client for anything
  please contact HBNB productions with all
  complaints, comments, compliments, instructions,
  directions, questions, and concerns.
• Never discuss your pay rate with the client,
  account, or your associates.
• Never discuss HBNB company policies, jobs,
  programs, clients or other confidential company
  information.

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Promotional Responsibilities

• Do your homework before you arrive at the
  account.
• A)Write down the account name, address and phone
  number in a place where you wont lose it.
• B) Know which product youre promoting and know
  something about it. (many products can be found
  under current models on our website).
• www.hbnb.com
• C)Contact the account 48 hours prior to the
  promotion and confirm address, confirm they are
  aware of the promotion and have enough product in
  stock. (If there are any problems, contact HBNB
  immediately). Please dont wait an hour before on
  a Saturday night at 10pm to do this.
• Please ask or inform HBNB at time of booking,
  about a uniform and/or kit that you may need for
  your promotion.
• Arrive at least 15 minutes prior to your
  scheduled time, in the requested outfit, at the
  account, ready to go. (NO IF ANDS OR BUTS) If
  you have any doubt that you will not be there 15
  minutes before, you must follow the emergency
  procedures
• Once you arrive at the account, ask for the
  manager, and inform him/her of what you are
  doing. Find out if there are any specials, or
  any other correlating information for your event.
  Introduce yourself to the staff. Make all
  involved personnel aware of the promotion,
  festivities, and specials, and include them in
  your team. (The promotion will not be successful
  without the support of the account staff.)
• Remember that in addition to creating brand
  awareness, we are also guests of the account we
  are visiting. The account is the entity buying
  our products and the staff is selling our
  products while we are there and after we leave.
  Everyone is to be treated with the utmost
  courtesy. If a problem arises, immediately let
  an attending brand representative know or contact
  HBNB.
• Assist the account and representative with their
  requests (taking photos, handing out prizes,
  passing out raffle tickets, etc.)
• Be knowledgeable of local and state laws
  regarding events and promotions. No pitch or
  promotional items (from a liquor, beer or
  cigarette) company of any sort may be given to
  any person under the legal age of 21.

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Responsibilities Contd.

• Do not entice a person to drink by offering to
  give them merchandise or point of sale in
  exchange for their business. (Alcohol/tobacco
  related promotions) Everyone must be treated
  equally whether they are consuming or buying your
  product or not, however you may be strategic on
  when and where you pull it out and who you hand
  it to.
• Encourage consumers to drink responsibly, and do
  not encourage an intoxicated person to continue
  consuming (Alcohol related promotions)
• All promotional items should be distributed
  during an event at no cost to account or
  consumers unless otherwise instructed, and the
  leftovers should be returned to the
  representative, or person who gave them to you.
  This goes for leftover liquor bottles at tastings
  too. Please do not ask the rep. to take things
  home as it is tacky and awkward. The rep. Is on
  a budget too and may need the leftovers for
  customers.
• All accounts should be left as you found them
  Never leave trash or empty boxes in the account.
• Always meet up with the account manager/contact
  person at the end of the promotion to thank them.
  
• You are responsible for your uniform Do not lose
  it, alter it, or give it away. Keep it clean and
  tidy. Hand wash it inside out, line dry.
• After the promotion, a recap is required. You
  must fill out the recap information in full for
  your promotion (one event per recap)
• A recap is required in order to receive payment.
  This is proof you completed your promotion. There
  is a template on line, under current models for
  your convenience. This must be emailed the next
  business day to accounting_at_hbnb.com. (NO RECAP,
  NO CHECK)

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General Info.

• Cell Phones You must have a cell phone with you
  on the days you are contracted. During
  promotions, it should only be used for emergency
  to contact HBNB Productions No phones during
  events
• Tardiness If you think you are going to be
  late, call HBNB immediately. Do not wait to call
  and do not ever contact the client directly. If
  you are late, which WILL NEVER happen you must
  apologize to the account and offer to stay for
  additional time to compensate for the lost time.
• Kits/Point of Sale If you think something is
  missing, contact HBNB immediately. If you cannot
  reach HBNB, proceed with the promotion. It is
  about communicating.
• Only one kit is to be used at each promotion,
  unless you are instructed otherwise by HBNB. If
  there is anything left over, it must be returned
  to HBNB or used for your next event. It should
  be noted on the recap.
• All kits are labeled by HBNB as to what they
  should be used for. Please read the label and
  only use the kit for what is specified on the
  label.
• Absolutely no items should be removed from the
  kits or given to anyone before the promotion.
  Removing items for personal use is theft.
• Never sell, for monetary value or for exchange of
  goods, either personally, or indirectly, any of
  the kits, uniforms, or their contents. We are
  not licensed to sell items provided by HBNB or
  their Clients, unless we have written legal
  permission. All items are to be distributed at
  no cost during the specified event unless
  otherwise noted beforehand.
• Never leave trash or empty boxes in or around a
  venue or work area. You are responsible for
  keeping all working areas clean.

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General Information (contd.)

• Appearance A Professional and glamorous
  appearance is imperative for spokes modeling.
  Hair, facial hair included, must be styled,
  clean, and well groomed. Women should have
  makeup that highlights their natural beauty, not
  overstated, but certainly not understated. YOU
  MUST STAND OUT. WHEN YOLU ENTER, EVERYONE SHOULD
  KNOW YOU ARE A MODEL. YOU MUST BE A CUT ABOVE.
• Models must be approachable. All piercing and
  tattoos should be minimal or invisible. No
  distracting jewelry or oversized accessories are
  acceptable. All models should look uniform and
  the focus, beyond their beauty and shining
  personality, should be on the product.
• Uniforms Each model is responsible for having
  the appropriate uniforms. You may provide them
  or purchase them from HBNB. The required
  uniform, unless otherwise specified is a black
  short mini skirt, or black sexy pants (NO jeans),
  black or clear heels with a 3 minimum heel, and
  a branded shirt or dress, leased from HBNB. When
  there is not a branded shirt or dress available a
  non-branded plain black sexy top should be
  worn.Other uniform requests include, but are not
  limited to black pants, black shorts, khaki
  pants, and khaki shorts.
• As a representative of HBNB, Model may be issued,
  on loan, marketing/advertising products
  including, but not limited to slacks, hats,
  jackets, tops, dresses, shirts, shorts,
  promotional give away items. Model agrees to
  return any and all items immediately upon request
  in good, clean, and reusable condition.
• Conduct Model must be a team player with a
  positive attitude. Model must stay busy and
  should not carry on personal conversations with
  the clients or their co-workers. Model should
  not sit during their promotion or become engaged
  in personal or extensive conversation with one
  party, but rather reach as many people as
  possible concentrating the discussions on the
  product being promoted.

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General Information (contd.)

• Knowledge It is the responsibility of each model
  to have a thorough understanding of each product
  that they are promoting including, but not
  limited to, its history, family of products, and
  uses.
• Some info. can be found under current models on
  our website.
• It is also the responsibility of Model to obtain
  the necessary uniform, tools, and promotional
  items from HBNB or other source at least 24 hours
  prior to their scheduled promotion. (HBNB hours
  are M-F, 10AM to 6PM, unless prior arrangements
  are made).
• There is absolutely no drinking of alcohol,
  smoking, eating, use of drugs, chewing gum, or
  use of cell phones at anytime while contracted to
  HBNB.
• At the end of a promotion, Model agrees to leave
  the venue and not to stay there for any personal
  reason following an event. Model further agrees
  to remove all branded merchandise from their body
  prior to engaging in any after work events or
  routines.
• Model will not engage in any personal
  conversation or festivities with any client
  directly or indirectly doing business with HBNB,
  even if they are invited to. Model should not
  bother the client, hang on the client, call the
  client, or give their personal numbers to the
  client for any reason. Always refer HBNB.
• Recruiting If a new client attempts to recruit a
  contractor of HBNB, the contractor should give
  them the contact information for HBNB. It is
  unacceptable to promote yourself during HBNB
  events.

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USEFUL DEFINITIONS

• P.O.S. Point of Sale Any tangible item that
  advertises a product
• (ex Banner, key chain, tee shirt, Bar kit,
  coasters, etc.)
• Bar Kit A container of p.o.s. to be used during
  a promotion
• Supplier A person or group of people that works
  directly for a specific brand or product. This
  person usually works in conjunction with a
  distributor or various distributors in different
  areas to help sell in a brand, price points, and
  programs (such as promotions).
• Distributor An entity that distributes or sells
  a suppliers products, or various suppliers
  products wholesale to stores, restaurants, bars,
  clubs, hotels, etc.
• Account In many sales industries, the place
  that is purchasing product(s) from another entity
  is referred to as an account. (ex The place
  where you are assigned to execute a promotion
  Joes Bar)
• Price Point A lowered price program sold into
  an account (usually initiated by hard work from
  the supplier distributor) in order to have a
  more successful promotion.
• Target Market A specified consumer or group of
  consumers that a promotion is trying to reach, or
  target. (ex 22 year old men that drink imported
  beer) This is by no means saying that any other
  group should be ignored, just that this
  particular group is the intended focus.
• On Premise A place where consumers can drink
  the product there (bar, club, restaurant, etc.)
• Off Premise Items must be taken away to be
  consumed (market, store, etc.)

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Items to Carry with You

• The following items are standard to have with you
  at all promotions. They help you to look more
  prepared and professional)
• Black Sharpies-Autographing writing on posters,
  table tents, etc.
• Scotch Tape-hang posters
• Duct Tape-hang banners
• Push Pins-hand p.o.s.
• Band Aids-hurting feet
• Extra pair of heels-in case one breaks
• Extra Black mini skirt top in your car just in
  case
• HBNB model/client referral cards (do Not use
  during promo)
• Cell Phone- (emergencies directions-not during
  promo)
• Thomas Guide/Map- DO NOT GET LOST (It is Not an
  excuse for lateness!

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Invoicing / Recaps

• This is part of the job.
• All invoice recaps must be e-mailed to HBNB
  Productions within 24 hours to accounting_at_aol.com.
  
• If your promotion is cancelled when you arrive at
  the account you must have a recap or note signed
  by a manager, head bartender, or brand
  representative in order to guarantee payment. If
  they refuse to sign get their name and right
  refused to sign. Please see IC contract for
  additional information.
• HBNB requires both an Invoice and Recap to be
  submitted by the model in order for you to
  receive payment.
• HBNB has provided an invoice recap template on
  our website that you may use for your
  convenience. It is both forms rolled into one.
  Once you go to our site, www.hbnb.com, go under
  current models to find this form.
• It is suggested to keep detailed records of the
  days you work, as it is your responsibility to
  complete your invoice and recap correctly.