The CIO

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The CIOs Role in Advancing Organizational Change

• Liza Lowery Massey
• City and County Technology Summit
• March 13, 2007

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CIO or Super Hero?
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Role of CIO

• Problem
• Evolving role
• Skills beyond technology knowledge
• Trying to be super hero
• Leads to
• Disenchantment and discontent
• Burn out and lack of focus
• Waning organization support

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So what can a CIO do?

• Find where you fit in
• Match cultures
• Share ethical standards
• Speak the same language
• Learn the language of business
• Share IT vocabulary
• Avoid geek speak

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So what can a CIO do?

• Achieve IT and business alignment
• Listen hard
• Follow the money (or press)
• Gain control by giving it away
• Set up IT governance
• Press for ownership

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So what can a CIO do?

• Manage expectations
• Determine whats on your list
• Gain agreement on whats important
• Its who you know
• Cultivate relationships
• Organize a cheering section
• Its what you know
• Bring in the prophets
• Deliver

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Liza Lowery MasseyThe CIO Collaborative

• liza_at_ciocollaborative.com
• www.ciocollaborative.com
• 702-743-4634