Success Factors: Building Blocks for a Successful Contingency Program

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Success Factors Building Blocks for a Successful
Contingency Program

• ACP - NY Capital Chapter Meeting, May 10 2007

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Introduction

• Traditional core planning initiatives are
  important, but lack context and immediacy for
  most employees
• Program development must provide methods to
  supply context and maintain immediacy
• Additional time/effort spent will pay off in
  increased visibility and program strength

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Presentation Topics

• Project initiation and management
• Tools to increase visibility
• Tools to strengthen your program
• Tools to increase your reach
• Questions/discussion

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Project Initiation and Management

• Establish the need for Business Continuity
  Planning (BCP) within a Business Continuity
  Management (BCM) process, including resilience
  strategies, recovery objectives, business
  continuity and crisis management plans, and
  including obtaining management support, and
  organizing and managing the project to initiate
  the process to completion within agreed upon time
  and budget limits.
• (Source DRII, http//www.drii.org/DRII/Profession
  alPractices/Pro_01_Project.aspx)

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Project Initiation and Management

• The Professionals role is to
• 1. Lead sponsors in defining objectives,
  policies, and critical success factors
• 2. Coordinate and organize/manage the BCP project
  and overall BCP process using a steering
  committee and project task force
• 3. Oversee the BCP process through effective
  control methods and change management
• 4. Present (sell) the process to management and
  staff
• 5. Develop project plan and budget to initiate
  the process  
• 6. Define and recommend process structure and
  management  
• 7. Manage the project to develop and implement
  the BCP process
• (Source DRII, http//www.drii.org/DRII/Profession
  alPractices/Pro_01_Project.aspx)

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Tools to Increase Visibility

• Policy
• Compliance agreements
• Regular compliance reports
• Presentations

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Policy

• Why have a policy?
• Policy components
• Statement
• Scope
• Responsibilities
• Procedural Notes

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Compliance Agreements

• Why have compliance agreements?
• Agreement components
• Statement of support
• Requirements
• Reminder to include in performance goal for
  Coordinators
• Signature and date

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Regular Compliance Reports

• Why create compliance reports?
• Report components
• Created for each senior leader
• Refreshed quarterly
• Cover letter with overall assessment and high
  level issues for organization
• List of plans in organization, with Plan Owner
  and Coordinator
• Rating for each requirement included in
  Compliance Agreement

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Executive Presentations

• Why schedule presentations?
• Presentation components
• Industry issues
• Enterprise issues

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Tools to Strengthen Program

• Standardize all documents
• Develop general educational materials and how-to
  guides
• Cultivate BC/DR Coordinator network
• Customer facing documents
• Public-Private partnerships

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Tools to Extend Your Reach

• RSS Feeds
• Electronic newsletters
• Industry consortiums
• Join an ACP chapter!
• Networking
• Education
• Information Resources

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Questions?

• Thank you!
• Julie Hock-Noble
• Manager of Contingency Planning
• Time Warner Telecom
• Julie.Hock-Noble_at_twtelecom.com
• [phone] office