Communication

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Communication
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By the end of this session the participants will
be able to

• Demonstrate knowledge of effective communication
  with families in the childsmile programme
• Identify the barriers to effective communication

3

• Session Outline
• Presentation
• Group discussions
• Case scenario

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What is your understanding of communication?
Discuss and write down in small groups large
group feedback
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Communication

• Verbal communication relates to what is being
  said
• Para linguistics relates to how it is said and
  includes voice tone, volume, speed of speech
• Non verbal communication relates to gestures,
  facial expressions, eye contact, body language
  and clothes

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Nonverbal communication

• Various researchers have found that communicating
  a message relies less on actual words than you
  might think
• 7 actual words
• 38 voice cues
• 55 face cues
• Dr Candice Boyd
• Lecturer in Psychology

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Communication

• Active Listening is a term used to indicate the
  skills that demonstrate one is listening and
  appropriate verbal responses
• Paralinguistic and non verbal communication are
  the more important features
• The acronym SOLER is useful for non verbal
  demonstration of listening
• Square
• Open
• Leaning
• Eye contact
• Relaxed

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Communication

• SOLER
• Square - for effective demonstration of
  listening skills the health educator should face
  the patient squarely, otherwise he or she might
  seem uninterested
• Open - open body position involves avoiding
  crossing arms and legs, these are often
  interpreted as defensive or shutting down
• Leaning - a slight forward lean indicates an
  eagerness to learn more
• Eye Contact - when listening most people maintain
  good eye contact and this encourages speakers to
  continue
• Relaxed - a relaxed posture is important,
  otherwise the communication will seem artificial

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What are the barriers to effectively
communicating with families in the childsmile
programme?
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Large group feedback
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Communication

• Communication Barriers
• Social and Cultural Gaps
• Limited receptiveness
• Negative attitude to the health promoter
• Limited understanding and memory
• Lack of credibility perhaps you set a bad
  example yourself
• Insufficient emphasis by the health promoter
• Contradictory messages
• Objectives set too high, parent unable to comply

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Case Scenario