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Title:

Communicating in Organizations

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... Communication ... Nonverbal Communication Human actions and behaviors rather than through ... cues between verbal and nonverbal. Organizational Barriers ... – PowerPoint PPT presentation

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Title: Communicating in Organizations


1
  • Communicating in Organizations
  • Communicating among people
  • Organizational communication
  • Managing organizational communications

2
Communicating Among People
  • Communication
  • Perception and communication
  • Communication channels
  • Nonverbal communication
  • Listening

3
Perception and Communication
  • Message is constructed from past events,
    experiences, expectations, and current
    motivations
  • Receiver relies on his or her frame of reference
    for decoding and understanding message.

4
Perception and Communication
  • Perception Process we use to make sense out of
    the environment
  • Perceptual selectivity objects and stimuli are
    screened and selected
  • Perceptual organization Categorizing stimuli
    according to our frame of reference
  • Stereotyping is the most common form of
    perceptual organization

5
Communication Channels
  • Channel richness is the amount of information
    that can be transmitted
  • 1. Ability to handle multiple cues simultaneously
  • 2. Ability to facilitate rapid, two-way feedback
  • 3. Ability to establish a personal focus for the
    communication
  • - Face-to-face communication is the richest
    medium
  • - Standard computer reports are the lowest in
    richness.

6
Channel Selection
  • Nonroutine messages concern novel events and have
    great potential for misunderstanding--Use rich
    channels
  • Routine messages convey information managers
    already agree on and understand--Can use channel
    low in richness.

7
Nonverbal Communication Human actions and
behaviors rather than through words
8
Listening
  • The skill of receiving messages accurately
  • Requires attention, energy, and skill.

9
Organizational Communication
  • Formal Communication Channels flow within the
    chain of command.
  • Downward communication
  • Upward communication
  • Horizontal communication
  • Informal communication channels

10
Downward Communication
  • 1. Implementation of goals, strategies, and
    objectives
  • 2. Job instructions and rationale
  • 3. Procedures and practices
  • 4. Performance feedback
  • 5. Indoctrination.

11
Upward Communication
  • 1. Problems and exceptions
  • 2. Suggestions for improvement
  • 3. Performance reports
  • 4. Grievances and disputes
  • 5. Financial and accounting information

12
Horizontal Communication Exchange Across Peers or
Co-Workers
  • 1. Intradepartmental problem solving
  • 2. Interdepartmental coordination
  • 3. Staff advice to line departments.

13
Informal Communication Channels
  • Management by wandering around (MBWA)
  • The Grapevine (informal, personal, unofficial)

14
Managing Organizational Communications
  • Barriers to communication
  • Managing organization communications

15
Barriers to Communication
  • Interpersonal barriers which include problems
    with emotions and perceptions held by employees
  • - Selecting the wrong channel for sending a
    message
  • - Semantics
  • - Sending inconsistent cues between verbal and
    nonverbal.

16
Organizational Barriers
  • Status and power differences between lower and
    higher levels
  • Differences across departments of needs and goals
  • The communication flow may not fit the group's or
    organization's task
  • Formal channels may not be available for upward,
    downward, and horizontal communications.

17
Overcoming Communication Barriers
  • Individual Skills
  • - Active listening
  • - Select the appropriate channel for the message
  • - Make a special effort to understand each
    other's perspective
  • - Managers should practice MBWA.

18
Overcoming Communication Barriers
  • Organizational Actions
  • - Create a climate of trust and openness
  • - Develop and use formal information channels in
    all directions
  • - Encourage the use of multiple channels
    including formal and informal communications
  • - The organizational structure should fit
    communication needs.
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