Chap' 5

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Chap. 5

• HTM 275

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Individual Reservationsessential data

• Name
• Number in party (adults, children)
• Number and type of rooms requested
• Arrival date / time
• Departure date / time
• Room rate
• Reservation type

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Types of Reservations cancellation

• Confirmed time hold (6 p.m. etc..)
• No need to cancel
• Guaranteed
• Specified cancellation deadline
• 72 hrs.
• 6 p.m.
• Etc.
• Advance deposit / prepaid
• Usually no cancellation

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Reservation Coding

• Marketing Tool
• Source of reservation
• Guest profile
• Special requests
• Package services / amenities
• VIP

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Reservations Control

• By room type
• By specific room
• Overbooking policy
• Walk-in demand

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Assignment

• Make 4 reservations on Pegasus
• Your name for reservation by
• Arrival March 1 thru March 10, 2001
• Due Monday 2/10
• Sign in PEGS1
• Password PEGS1

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Group Business

• Corporate meetings
• Conferences Conventions
• Expositions
• Tours
• Incentive travel
• SMERF
• reunions

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Groups vs Individual

• Plus
• Big business
• Easy to identify
• Time flexible
• Economies of scale
• High incidental spending

• Minus
• Low room rates
• Conflict with F.I.T.
• Cancellation damage
• Facility investment

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Group Reservations

• Site inspection
• Negotiation Contract
• Room Block
• Pick up
• Cut off date
• Attrition

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Group Block
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City-Wide Conventions

• C VB
• Quasi governmental
• Headquarters hotel
• Overflow hotels
• Housing bureau
• Comp room policy
• 1/50

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C VB Functions

• Solicitation
• Site Review
• Services
• Housing
• Follow up

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C VBs

• http//www.nycvisit.com/
• http//www.lasvegas24hours.com/
• http//www.visitsaltlake.com/
• http//www.conferencebangkok.com/index.html
• http//www.rioconventionbureau.com.br/rcvb_ingles/
  home.htm
• http//www.iacvb.org

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