Top Ten AppExchange Solutions for PE Customers

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Top Ten AppExchange Solutions for PE Customers
Track PE Power Administrator

• Kieran Carrick, Salesforce.com
• Carl Dempsey, Salesforce.com
• Andrew Walker, Clicktools
• Chris Hens, White Springs
• Peter Chase, Scribe Software Corp.
• Ken Neff, DreamFactory

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Agenda

• What are the Top 10 issues for our PE customers?
• How can AppExchange help address these?
• Introduction to our TopTen CIO
• The Solutions
• Surveys Clicktools
• Sales Methodology White Springs
• Invoice Integration Scribe Software Corp.
• Project Management- DreamFactory
• Summary Wrap UP

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Top 10 PE Customer Requests
Source Salesforce.com 2Q06 Customer Relationship
Survey conducted by independent firm CustomerSat,
Inc., June 2006.
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The Top 10
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Complete, Complement, Extend
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The Top 10
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TOPTEN INC. Mondays Executive Board Meeting
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TOP TEN INC Key Challenges

• Business Challenge
• Feedback Loop Missing
• Sales Discipline
• Integration of Front Back Office
• No systems to ensure effective project execution
• Technology Challenge
• Diverse Requirements
• Shortage of Skilled Resource
• Complex Legacy environment

• High Costs
• Reduced revenue
• Inefficiency
• Low customer service

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Clicktools Surveys
Andrew Walker
VP Sales Marketing
andrew.walker_at_clicktools.com
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Clicktools

• Specialists in Enterprise Feedback Management
• Ability to build custom surveys, forms landing
  pages to create/update ANY salesforce information.

INDUSTRY SaaS
EMPLOYEES 10
GEOGRAPHY USA, EMEA, Australia
USERS gt200

• PRODUCTS
• Clicktools
• User Survey
• Sales Survey
• Net Promoter launched at Dreamforce

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TOP TEN INC Key Challenges

• Business Challenge
• Feedback Loop Missing
• Sales Discipline
• Integration of Front Back Office
• No systems to ensure effective project execution

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White Springs Sales Methodology
Chris Hens
President / COO
chris.hens_at_white-springs-com
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Company Introduction Template

• Replicate Sales methodology tools within
  Salesforce.com
• Reinforce training content and provide
  measurement platform
• In-context guidance from methodology author
• Top Tier Partners Miller Heiman, Value Vision,
  SPI, Holden, The Complex Sale, Huthwaite

INDUSTRY Internet multimedia
EMPLOYEES 11
GEOGRAPHY Global
USERS gt15,000
PRODUCT(S) USED eValuePrompter Sales Access
Manager GPS Suite Solution Selling
Software eFOX
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TOP TEN INC Key Challenges

• Business Challenge
• Feedback Loop Missing
• Sales Discipline
• Integration of Front Back Office
• No systems to ensure effective project execution

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Scribe Software Corp. ERP Integration
Peter Chase
Executive Vice President, Founder
pchase_at_scribesoft.com
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Company Introduction Template

• Provide migration and integration software for
  mid-market applications
• 7500 customers world wide

INDUSTRY Software
EMPLOYEES 25
GEOGRAPHY Global
USERS 7500

• PRODUCT(S)
• Scribe Insight
• ActNow
• Salesforce Integration for Great Plains
• Salesforce Integration for ERP

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TOP TEN INC Key Challenges

• Business Challenge
• Feedback Loop Missing
• Sales Discipline
• Integration of Front Back Office
• No systems to ensure effective project execution

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DreamFactory Project Management
Ken Neff
VP Technical Services
ken_at_dreamfactory.com
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DreamFactory at a Glance

• Innovation on Demand
• Launched in 2002
• Browser-based tool for rapidly building and
  deploying Rich Web Applications on Service
  Platforms
• Launched 3 enterprise applications in 06
• DreamTeam, OrgView, SnapShot
• Among the most popular AppExchange applications
• Two new applications at DreamForce 06
• Carousel, FormFactory

INDUSTRY Rich Internet Apps
EMPLOYEES 30
GEOGRAPHY Global
USERS 1000
PRODUCT(S) USED SFA, Service Support
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TOP TEN INC Key Challenges

• Business Challenge
• Feedback Loop Missing
• Sales Discipline
• Integration of Front Back Office
• No systems to ensure effective project execution

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Customer Hall of Fame

From Alan Parker, CEO To Fran Waters,
HR Subject Carl Fran, Lets get Carls
payrise through the Process quickly he has
saved our skins yet again with all this
AppExchange work. Alan
Carl Dempsey CIO TOP TEN Inc.
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Customer Hall of Fame
What the fans are saying
Mary Templeton Senior Vice President, OEM Sales
says Erica has both knowledge of the
capabilities of the Salesforce.com tool as well
as an intricate understanding of how our sales
management and sales teams work within the Polk
sales process and incentive plan.  She combines
these two areas of expertise into a unmatched
application of Salesforce.com that has had a
tremendous impact on our understanding of our
customer and our sales and customer service
processes. 
Erica Stowe R.L. Polk Co. CRM Process Manager
Famed Statistics 90 Login Rates SFA, Marketing,
Service Support, 13 custom object, 5 Scontrols,
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The people who help us to help you
ken_at_dreamfactory.com
pchase_at_scribesoft.com
chris.hens_at_white-springs-com
andrew.walker_at_clicktools.com
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