What Deming Was Trying to Tell Us

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The System of Profound Knowledge What Deming Was
Trying to Tell Us
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The System of Profound Knowledge (SPK) Outline

• Introduction
• What is a system?
• The SPK Components
• Original
• Updated
• Personal
• Demings Audit Checklist
• The Interaction
• In conclusion

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• Quality is the result of the system.
• W. Edwards Deming

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• sys?tem (sis' tem) n. A group of interacting,
  interrelated, or interdependent elements forming
  a complex whole.

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Six Sigma Project
Define
Measure
Improve
Control
Analyze
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Six Sigma System
Define
Measure
Control
Improve
Analyze
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ISO 9000 Series Quality Elements (1994)
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ISO Q9001-2000 Quality Management System
Continual improvement of the quality management
system
Customers
Customers
5 Management responsibility
6 Resource management
8 Measurement, analysis and improvement
7 Product realization
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Demings System of Profound Knowledge
Appreciation for a System
Understanding of Psychology
Knowledge about Variation
Theory of Knowledge

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Demings System Model

• Design
• and Consumer
• redesign research
• Suppliers of Consumers
• materials and
• equipment
• Receipt and test of Distribution
• A materials
• Production, assembly, inspection
• B
• C
• D Tests of processes,
• machines, methods,
• costs

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Updated System Model

• Leadership Benchmarking
• and
• Continuous Improvement
• Supplier Customer and
• Partnering Market Focus
• A Process
  Business
• B Management Audit Results
• C
• D
• Support
• Information and Analysis
• (Six Sigma/Lean Manufacturing)
• Human Resource Focus

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Personal System Model
Quality is fitness-for-use Joseph M. Juran
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Demings Audit Checklist
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Knowledge about Variation

• Control Charts
• Purpose to distinguish between chance variation
  and assignable cause variation
• UCL
• Average
• LCL

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Design of ExperimentsAnalysis of Variance
(ANOVA) Table
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Elements of Self-Control
3. A means of regulation
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Demings Audit Checklist
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Theory of Knowledge

• Proposition (Theory) Consequences (Results)
  Meaning (Knowledge)
• Theory
• Knowledge
• Results

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Shewhart Cycle
Plan
Knowledge
Do
Act
Check

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Personal Learning

• Do an event autopsy
• What went well?
• What didnt go so well?
• Keeping a personal learning log

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Demings Audit Checklist
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Corporate Culture

• Planning Benchmarking
• and
• Continuous Improvement
• Customer Satisfaction
• Supplier
• Partnering
• A Process Results Audit
• B
• C
• D
• Support
• Information and Analysis
• (Six Sigma/Lean Manufacturing)
• Human Resource Focus

Behaviors
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Appreciative Inquiry (AI)
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Appreciative Inquiry (AI)

• AI assumes that what you want in the organization
  already exists.
• AI generates images of the forces that are life-
  giving to the organization.
• AI begins with a collection of peoples stories
  of something at its best.

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Developing Personal Trust

• Make agreement you only intend to keep.
• Do not accept fuzzy agreements.
• Give the earliest notice of agreements you cannot
  meet.
• Make amends for broken agreements.
• Do these for 21 days it will become a habit!

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Demings Audit Checklist
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The Red Bead Experiment
Appreciation for a System?
S
Understanding of Psychology?
Knowledge about Variation?
V
P
K
Theory of Knowledge?

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Six Sigma/Lean Manufacturing
Appreciation for a System?
S
Understanding of Psychology?
Knowledge about Variation?
V
P
K
Theory of Knowledge?

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Customer Complaint
Appreciation for a System?
S
Understanding of Psychology?
Knowledge about Variation?
V
P
K
Theory of Knowledge?

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In conclusion

• Set the example. Ask questions of yourself.
• Teach others. Ask questions of others.

Who else was involved?
S
What information was used?
V
K
What did you learn?
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What Deming was trying to tell us

• We are here to learn.