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Human resource management

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... Human resource management. ??.?????? ??????????. Human resource management (HRM) ... The Evolution of Human Resource Management. ???????? ??????? ??????????? ... – PowerPoint PPT presentation

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Title: Human resource management


1
??????????????????????? Human resource management
??.?????? ??????????
2
Human resource management (HRM)
Human resource management (HRM) is the
strategic and coherent approach to the management
of an organisation's most valued assets - the
people working there who individually and
collectively contribute to the achievement of the
objectives of the business
3
Human resource management (HRM)
The terms "human resource management" and "human
resources" (HR) have largely replaced the term
"personnel management" as a description of the
processes involved in managing people in
organizations
4
Human resource management (HRM)
In simple sense, HRM means employing
people, developing their resources, utilizing,
maintaining and compensating their services in
tune with the job and organizational requirement.
5
???? ????????????????? ???????? ???????????
???????????? ????????
Miles ????????????????????????????? A
dual-Model Theory
(??????????????)
6
A Dual-Model Theory (??????????????)
???????????????????????????????????? ????????????
??????????????????
7
?????????????????????????????
???????? ????????????? ??????????????
8
????????
???????????? - ??????????????? -
????????????????
????????? - ????????????? -
????????????????????? McGroger
?????? X
9
?????????????
????????????
  • ??????????????????????????????
  • ????????????????????????

10
??????????????
???????????? - ?????????????? ?????????
- ?????????? - ?????????????
11
?????????????????????????
????????? ????????? ??? ??????????????????
??????????????? ??????????????????? ??????????????
?
?????????????????????????
???????????????????????????
?????????????????????? ????????????????
?????????????????????????????
?????????????????????
???????????????????????????????
??????????????????????????????
???????????????????????????????????????
???????????????????????????????????????????
12
??????????????????????????????????
  • ????????????????????? ???????????????????? 2
    ??????
  • - ?????????????????
  • - ???????????????????????

13
(No Transcript)
14
?? ???????????????
15
??????????????????????
  • ?? ?????????????????????????
  • ?????????? 4M ??? ?? ???????? ???????
    ??????????? ???? ?? ?????????????????
  • ?? ?????? ???????????? ???????????????
    ??????????????? ????????? ????????????????
    ???????? ???????????????????
    ????????????????????????????? ????????????????????
    ??

16
??????
  • ??????????????? ??? 3M ???????? ??????????
    ??????????????????
  • ??????? ???????? ?????????????????????????
    ??????????? ????????????????????????
    ?????????????????????????

17
?????????????? HR?????????????
  • ?????? ?????????? ?????????? ?????????
  • ???????????
  • ????????? ???????? ICT ???????
  • ??????????? ? ??????????????? HR

18
???????????? ?????????????????????????
????????????? ????????????????
???? ????????? ?????
19
?????? ?????????????????????????
??????????? ??????????
???????????? ???????????
20
The Evolution of Human Resource
Management ???????? ???????
??????????? ????????
????????????????? ???????????
????????????? ?????? ?????????????
?????????????????????? Taylor
Mayo ?????? ????????
???????????????? - Time and Motion Study
- Hawthorne Study




- One best way - ???????????

- ????????????????? ????? ????????
??????
????? ????????
???????????????????? ???????????????
21
Human Resources Strategy
Vision?Mission ? CultureHistorycore
IdeologyCurrent Norms ? Organizational
Objectivesand Strategy ? Organizational
StructureCorporate/Division/Function/Unit
relationshipsWorkplace DesignEmployee Role
DefinitionHuman Capital Requirements ? Human
Resources Strategy
  • Environmental Realities
  • Competition
  • Technology
  • Economics
  • Social/Political Climate
  • Natural Resources
  • Labor/Skills Supply
  • Infrastructure
  • ?????????????????????????

22
Human Resources Strategy
Employee Excellence
  • ?????????????????????????

23

Past
Today
HR Transformation
Time, Effort, Cost
HR Strategy
Maximize the performance of the workforce through
alignment of HR activities and programs with the
strategic direction and business needs of the
organization
20
HR Strategy
5
40
Develop and deliver programs that enhance the
organizations ability to attract, develop and
retain superior performers
Performance Enhancement
Performance Enhancement
25
Transactions
Handle employee transactions and inquiries
20
Transactions
30
Administration
Manage vendors, suppliers, budgets, and HR
systems
20
Administration
40
24
Today
Sample HR Value
HR Roles
Effectiveness Developing, delivering and using
HR products and services that have a productive
impact on the workforce and the organization.
  • Increase revenue per compensation/benefit cost
  • Improve employee satisfaction
  • Reduce voluntary turnover
  • Increase retention of key talent
  • Increase customer satisfaction levels
  • Reduce time to proficiency
  • Improve workforce performance

HR Business Advisor
HR Strategy
Change Agent
Employee Excellence
Performance Enhancement
Efficiency Reducing the resource demands
and time required to develop, deliver and use key
HR products, services and processes.
  • Decrease manager time per HR transaction
  • Decrease cycle time per HR Transaction
  • Reduce cost per hire
  • Decrease person- to-person enquiries

Transactions
HR FunctionalExpert
Administration
25
Key Components of Transformed Human Resources
Change Agent / HR Business Advisor
Working closely with management to drive
workforce performance to achieve business s
objectives.
  • Components
  • Workforce Strategies

Employee Excellence
HR Functional Expert
Design and development of HR programs that help
develop the organizational capability, and reduce
workforce management related costs
Highly efficient transaction processing
leveraging self-service technologies, centralized
support services, and strong vendor management
  • Components
  • Talent Management
  • Sourcing
  • Performance Management
  • Compensation and Benefits
  • Organizational Development
  • Employee Relationship Management
  • Components
  • HRMS
  • Shared Services
  • Employee Self-Service
  • Manager Self-Service

26
????????????????????????? ????????????? 4 ????
?????? ??????????????????????????????????????????
(Human Resources Strategy) ?????????????????????
???????????????????? (Performance Enhancement)
?????????????????????????????????????? (Human
Resources Services) ??????????????????????????????
???? (Human Resources Information System HRIS)
HR Strategy
HR Mechanism
1. Human Resources Strategy
Performance Enhancement
2. Performance Enhancement
3. Human Resources Services
Transactions
4. HR Information System - HRIS
Administration
27
??????????????
  • Human Capital Theory
  • ?????? ??????? ?????????????????????????
  • ??????????????????????????????????????????????

28
????????????? ? ???????????
  • ??????????? ????????????? ??????????
    ???????????????????????
  • ??????????????? ?????????????????????????????
    ??????????????????????? ????????

29
??????????????????????????????????
  • ???????????????????????????????????
    ???????????????????????????? ????????
  • ??????????????????? ??????????????????????????
    ?????? ?????????????????????? ???????????????????
    ????? ???????? ???????????? ???

30
????????????????? ?????? ???????
31
?????????
  • ??????? ?????????????????????????????????????????
    ??????????????????????? ???????? ???????
    ?????????? ?????????? ????? ?????
    ???????????????
  • ??????????????????????? ??????????????
    ??????????? ????????????? ?????????????????????

32
?????????????? ??????
  • ?????? ????????????????? ???????????????????????
    ??? ?????????????
  • ?????? ????? ???????????????????
    ?????????????????? ????????????????????????????
  • ??????? ??????????? ? ???????????????????
    ????????????? ??????????????????

33
  • ??????????? ? ?????????????????????????
    ????????????????????????????????? ??????????
    ????????????? ??????????? ?????????????????????
    ??? ????????????????????????????????????????

34
????????????????????????????????
  • ????????????????? ?????????? ????????
    ???????????????????
  • ??????????????????????? ???????????????????
  • ?????????????????????????????????????????????
  • ?????????????? ?????????????????????????????
  • ??????????????????????????????????? TCO
    ?????????????????????
  • ???????????????????????????????????
  • ??????????????????????????????? (manual)

35
6 ??????????????????????????????????????????????
  • ??????????????????????????
  • ????????????????????????????????????????????
  • ????????????????????????????????????????????
  • ???????????????????????? ??????? ??????????????
  • ??????????????????????????????????????????????????
  • ?????????????????????????????????????

36
HCM ????????
Human Capital Management ??????????????????
  • ??????????????????????????????????????
    ????????????????????????????????????? ???????
  • ????????????????????????????????????
  • ?????????????????????????????????????
    ??????????????????????????????????????????
  • ????????????????????????
  • ??????????????????????????????????????????????????
    ?????????????????
  • ???????????????????????
  • ????????????????????????????????????????
    ??

Align
Measure
Comply
Automate
37
??????????? ??????? HR??? Cost ???? Profit
Center
  • ??????? ?????????????? ?????????????????????
    ?????????? ???????????????
  • ???????? ?????????? ??????????? ?????????
    ?????????????? HR ??????????? ??????????
    ??????????? ????????????? ??????????????
    ??????????? ??????????????????????????????????????
    ??????????????

38
????????????????????? HR
  • ?????????????? ??????? ???????????????????
  • ????????????????????????? ???????????????????????
    ????????? ?
  • ???????????????????????????? ?????????? ??? HR
    ????????????? ?????????????????

39
????
  • ?????? ??????????????
  • ?????????????? ????????????????? ?????????????
    ??????????????? ?????? ??????????????
    ??????????? ???????????????? ?????????????????????
    ??? ???????????????

40
????? Competency ??????????????????????????????
41
Competency-based Human Resource Management
  • ????? ????????????????????????????????????????????
    ????????????????????
  • ????????????????????????????????? ???????? ????
    ??????? ????? ??????? ???????????????????
  • ??????????????????????????????????? ??????????
    ??????????????? ??????????????????????????????????
    ??????????????????????????????
  • ???????????????????????????????????????????
    ?????????????????????? ???????????????????????????
    ?????????????

42
???????????????????????Human Resource Management
  • ????????????????
  • ?????????????????????? (Recruitment Selection
  • ??????????? ???????? ?????????????????
  • ?????????? ???????????????? (Learning
    Development)
  • ?????????????????????????????? (Compensation
    Benefits)
  • ??????????????? ????????? ???????????????????
    ???????????
  • ????????????????????????? (Succession Plan)
  • ???????????????? ????????????????????????
    (Promotion Transfer)
  • ???????????????

43
????????????
??????????????????
????? ???????
??????????????? ??????????? ????????
??????????? ????????????????????????
Source Spencer Spencer, 1993
44
??????????????????
  • ?????,???????, ??????, ???????,
    ?????????????????????????????? ???????????
    (??????????????) ???????????????????
    ??????????????????????????????????

45
???????????????????
-??????? -????????? -??????????????
??????????? ???????
??????????
46
????????
????????????????????
  • ??????????????
  • ??????????????
  • ?????????????????????????

????????????????????
47
????????????????????????????????
????????? ??????????
???????? ???????
??????????
??????????????
??????????
  • ???????????????
  • ????????
  • ??????????????
  • ??????????????????

??????????? ???????
???????????
???????
48
??????????????????? (Types of Competency Model)
49
???????????????????????
????????????
50
???????????????????????
?????????????
51
????????????????????? (???????????)???????????????
?????????HR Scorecard
  • ??.??????? ????
  • ????????????????????????????????? ???????? ?.?.
  • surapong_at_ocsc.go.th

52
Management Paradigm Shift
21th Century
Traditional
  • Win-Lose
  • Boss
  • Control
  • Discontinuity
  • Hierarchical Organization
  • Corporate Planning
  • Manager
  • Low skill
  • Employee
  • Win Win
  • Customer
  • Empowerment / Trust
  • Creative Continuity
  • Network Organization
  • Strategic Architecture
  • Leader
  • High Competencies
  • Involves

53
?????????????????????????????????????????
?????
?????
???????
????????????
???????????????? ?????????????? HRM
??????????????????
???????????? ????????????
???????????????? ?????????????
????????? ??????
????????????????????? ????????????????????
???? ?????????????????????? ???? HRM
????????????????? ????????????????
????????? ??????????
??????????/???????
???????? ??????? ??? ???????????????????? ????????
????????? HRM
????????????????? ???????????????????
?????????????
??????????/???????
54
HR Scorecard ???????????????????????????????????
???????????????
??????????????? ??????? ????? ????????????????????
?????????????
??? ????????????
??? ??????????
??? ????????????????
55
???????????????????????????????
  • ???????????????????? (Thailand Quality Award)
  • ????????????????????????
  • ??????????????????????????????? ???? IBM, Sears,
    GTE (Verizon)
  • Departmental Scorecard
  • ?????????????????????????????????
    ????????????????????
  • ????? ?????????????????????? ??????????????
    (??????????
  • Balance Scorecard)
  • The HR Scorecard Linking People, Strategy
  • and Performance
  • ???????????????????????????????????
  • (The High Performance Work System)
  • ?????????????????????????????????????????????????
    ???????
  • ????????? (HR System Alignment)
  • ?????????????????????????????????????????????????
    ???????
  • ????? (HR Deliverable)
  • ????????????????????????????????????? (HR
    Efficiency)

56
???????? ?.?. ???????????????????????????????????
?????????????????
  • ?.?.?.??????????????????????? ?.?. 2535 ?.?.?.
    ??????? ?.?.?. ??? ??? ?.?.?. ???????
    ????????????????????????????????????????????????
    ???????????? ?.?.
  • ???? ?.?.?. ??????????????????????? ?.?.... ?????
    8(6) ?.?. ???????????????????????? ????
    ???????.... ??????????????????????????????????????
    ????????????? ???? ??? ??????????????????????????
    ?????????????????????????????????????????????...
  • ??? ?.?. ??????????? 12 ?????? 2547
    ??????????????????????????????????????????????????
    ?????????????????????????? ?????? HR Scorecard

57
HR Scorecard ???????
  • ??????????????????????????????????????????????????
    ?????????????????????????????????
  • ??????????????????????????????????????????????????
    ??????????????????????????????????
  • ?????????????????????????????????????????????????
    ??????????????????????????????????????????????????
    ? (Balanced Scorecard)
  • ??????????????????????????????????????????????
    ??????????????? ??????????????????????????????????
    ???????

58
?????????????????????????????????????????????????
?????????????
??? ????????????????????????????????????????? ???
???????????????????????????????
??????? ???????????????????? (HR Scorecard)
???? ?????????????????????????????????????????????
????? (HRM Process) ??????????????????????????? ?
???????????????????? (Outcomes)
  • ??????????????????????????????????????????????????
    ???????????
  • ??????????????????????????????????????????????????
    ??????????????????????
  • ??????????????????????????????????????????????????
    ??????????????????????????? (HRM Improvement)
    ?????????????????? ??????????????
    ?.?.?.???????????????????????????????????? ?.?.
    2546

???? ???? ??? ??? ??? ????
???????????????????????????????????????????
???????????????????????????????????
??????????????????????????????????????????????
??????????????????????????
????????????????????????????????????
??????????????? ??????????????????????????
59
??????????????????????????????????????????????????
????????????
??????????????
??????????????? ??????????????????
  • ???????? ?.?. ??????????????? ????????????????????
    ??????????? ??????????????????????????????????????
    ??????????????????????????????????????????
    ??????????????? ???? ?.?. ??? ?.?.?. ???? 1 ?????
  • ?????????????????????? 3 ????? ???
    ??????????????? ??????????????????????
    ??????????????? ??????????????????????????????????
    ???????????????????????????????????????
  • ?????????????????????????????????????????? (HRM
    Self Assessment) ?????????????????????????????????
    ????????????????????? ????????????????????????????
    ?????????????? ???????????????????????????????????
    ???????????????????????????

60
?????????????????????????????????? ???????????????
???????????
  • ????????????????????????????????
  • ???????????????????? HR ??????????????????????????
    ????
  • ????????????????? HR
  • ??????????????????????????????????????????????????
    ???????
  • ???????????????????
  • ?????????????????????????????????????????????????
    (????? ???????)
  • ??????????????????????? ??????????????????????????
    ????????????
  • ??????????????????????????????? (Talent
    Management)
  • ???? ????????????????? ?????????????????????????
    ?? ?????????????? Competency Gap
  • ?????????????????????????????????? ????? ?????
    ????????
  • ?????????????
  • ????????????????????????????????????? ???????????
    ??????????????????????????? ??????????????
  • ??????????????????
  • ??????????????????

61
??????????? ????????????????????????? (HR
Operational Efficiency)
  • ??????????????????????????????????????
  • ???????????????????????
  • ????????????????????????????????????
  • ??????????????? ????????? ???????
  • ?????????????????????????????????????
  • ????????????? ???????????????????? ???
  • ???????????
  • ???????????????????????????????????????
  • ?????

62
?????????????????????????????????? ???????????????
???????????????????????????
  • ???????
  • ????????????????????????????? ????????
  • ??????????????????????????????????????????????????
    ??????????
  • ?????????????????????
  • ??????????????????????????????????????????????????
    ??????????

63
??????????????????????????????????? (HRM
Programme Effectiveness)
  • ????????????????????????????????????????????????
    ???? ????????????????????
  • ????????????????????????????????? ?????????
    ??????
  • ??????? ?????????????????????????????????
    ???
  • ????????????????????????????????????????????????
    ????
  • ??????????????
  • ???????????????????? ????????????????????????
  • ????????????????????????????
    ????????????????????????

64
?????????????????????????????????? ???????????????
??????????????????????????
  • ???????????????
  • ?? Competency Gaps
  • ??????????????????? Competency Gaps
  • ???????????????????
  • ???????????????????? ?????????????????????????????
    ??????????????????????????? ??????????????????????
    ???
  • ???????????????????????????? (Performance
    Management)
  • ??????????????????????????????????????????????????
    ????
  • ??????????????????????????????????????????????????
    ???????

65
????????????????????????????????????????? (HR
Accountability)
  • ?????????????????????????? ???????????????????
  • ??????????????????????????
    ???????????????
  • ???????? ??????????????????????
    ???????????
  • ???????????? ?????????????
  • ??????????????????????????????????????????
  • ???????????????????????

66
?????????????????????????????????? ???????????????
??????????????????????????
  • ??????????????????????????????????????????????????
    ?????????
  • ?????????????????????????/????????????????????????
    ??????????
  • ??????????????????????????????????????????????????
    ??????????? ????????????????????????????
  • ??????????????????????????????????????????????????
    ??????????????????????

67
??????????????????????? ??????????????????? (Quali
ty of Work Life)
  • ???????????????????????????????????
  • ??????????
  • ????????????????????????????????????
  • ??????????????????????????????
  • ??????????????????????????????????????????????
  • ????????????? ???????????????????????????????????
  • ??????????

68
?????????????????????????????????? ???????????????
???????????????????????????
  • ?????????????????????????????
  • ??????????????????????????????????????????????????
    ??? ???????? ???????????????????
  • ??????????????????????????????????????????????????
    ???
  • ?????????
  • ??????????????????????????????????????????????????
    ???????
  • ???????????????????????????????????????????
  • ??????????????????????????????
  • ????????????????????????????????????????????????
  • ??????????????????????????????????????????????????

69
??????????? HR Scorecard ????????????????????????
?????
????????????????????????????????? (?????????)
????????????????????????
???????????????????????????????????
??????????????????????????????????????????????
???????? ???????????????????????
  • ????????????????
  • ?????????????????????????
  • ?????????????
  • ???????????????????????
  • ??????????????????

???????? ??????????????????
??????????????????????????
  • ?????????????????????????????????????????????
  • ????????????????????????????????????
  • ???????????????????????????
  • (??????????????????????/
  • ????????????????)
  • ????????????????????????
  • ??????? (Competencies)

??????????????????????????
???????? ??????????????????????????????
  • ???????????
  • ????????????????
  • ???????????????????
  • ?????????? ??????????
  • ?????????????????????????

???????? ???????????????
  • ??????????????????????????
  • ?????? (DPIS)
  • ??????????????????????????
  • ?????????? (PPIS)
  • ????????????????????????
  • ?????????????????
  • ???????????????????????

????????????????????????????????????
?????????????????????????????????????????
????????????????????? ?.?.?. ?????????????????????
????? ?.?. 2546
70
?????????????????????????????
  • ??????????????????????????????????????????????????
    ??????????????????????????????????
    ???????????????????????????????????????????????
  • ??????????????????????????????????????????????????
    ??????????????????????????????? ???????????
    ?????????? ??????????????? ???????????????????????
    ??? (?????????????????????????????????????????????
    ?????????????? ?????????????????????????????
    ?????????????????????)
  • ??????????????????????????????????????????????????
    ????????????????????????????????
    ??????????????????????????????????

71
??????????????????
  • ??????????????????????????????????????????????????
    ???????
  • ??????????????????????????????????????????????????
    ???????????????????????? ????????????????
  • ??????????????????????????????????????????????????
    ???????????????
  • ??????????????? ????????????????????
    ??????????????????????????????????????????????????
    ???????????????????????????
  • ??????????????????????????????????????????????????
    ??????????????????
  • ?????????????????????????????????????
  • ?????????????????????????????????????????????
    ???????? ?.?. ??????????????????
  • ??????????????????????????????????????????????????
    ??????????????????????????????????????????????????
    ??
  • ??????????????????????????????????????????????????
    ???????????????????????????????????????????????

72
????????????????????????????????????????
  • ??????? (Modern Style)
  • ???????? Competency Model
  • ??????????????????? Multi-Skills
  • ????????????????????????????????
  • ??????????????????? Individual Development
  • ??????????????????????????? Performance
    Management
  • ??????? (Traditional Style)
  • ????????????? Training Needs
  • ???????????????? Technical Skills
  • ?????????????????????????
  • ??????????????????? Pool Development

73
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74
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????????????????
????????
???????????????????????
???????
????????????????
???????
??????????????
????????
??????
???????????
75
??????????????????? (Development Approach)
76
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77
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78
????????????????????????
79
????????????????????????
80
Thank You !
??.?????? ??????????
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