Birmingham Healthy Start

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Birmingham Healthy Start
Rickey G. Green, LBSW, MS, CGPMProject
Administrator

• A Component of the Jefferson County Department of
  Health

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Heres My Two-Cents Worth

• Presenters
• Rickey G. Green, LBSW, MS, CGPM
• Maria Murdock
• RayShon Murdock-Williams, MBA/HCM

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Presentation Overview

• The purpose of this presentation is to
• Discuss a process that encourages consumers to
  identify problems and challenges
• Develop solutions and methods that address their
  concerns
• Highlight the benefits of active consumer
  involvement in the formulation and implementation
  of program strategies and activities

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Presentation Objectives

• By the end of this presentation, participants
  will have gained
• An understanding of true consumer participation
• Knowledge of various techniques that solicits and
  encourages their participation
• An understanding of the importance of recognizing
  the male partner and other family members role
  as consumers
• An understanding of how barriers impact active
  consumer participation efforts

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The Meaning Behind the MessageHeres My
Two-Cents Worth
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Lessons Learned Getting the Consumer Involved

• Importance/impact of Consumer Focus Groups
• Customer Satisfaction Surveys
• Speaking from Experience
• Listening to Consumers
• Incorporate Consumer Input into program
  activities/implementation

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Areas of Consumer Involvement

• Take Charge of Your Own Health
• Become Actively involved in program activities
• Consortium Activities/membership
• 4 Utilize available services until they are no
  longer needed

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Preliminaries to Client Involvement
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Preliminaries to Client InvolvementMust
establish rapport

• Building a Relationship
• Getting to know each other
• Letting you in
• Sharing information

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Key factors to establishing rapport

• Genuineness (say what you mean, and mean what you
  say)
• Trust
• Respect
• Availability
• Consistency
• Follow-Through
• Knowledge of available services/resources
• Allowing the consumer to vent
• Going the extra mile

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Preliminaries to Client Involvement

• Educate, Train, and Motivate
• Advocate
• Empowerment/Ownership
• Enrollment Compliance
• Completion of program activities
• Completion Personal goals, etc.

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Acknowledging and Overcoming Barriers
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Acknowledging and Overcoming BarriersContinued
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Consumers Speak OutActions Speak Louder Than
Words

• The Voice of the Consumer

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Consumers Speak OutActions Speak Louder Than
Words

• The Importance of Education/Training
• Ill speak when it is comfortable for me to
  speak
• I really dont know what to say or how to say
  it
• I cant talk in front of all of these people

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Consumers Speak OutActions Speak Louder Than
Words

• Are you listening to me?
• Id like to see the results of the information I
  provided to you
• - Message to other consumers You can do it, I
  did

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I Have an Idea!Involving the Consumer in the
Development of Program Activities

• The Boot Camp Concept
• Works in conjunction with BHS Interconceptional
  Care Intervention
• Encourages and motivates young mothers to set and
  achieve personal goals
• Builds Self-esteem and Self-confidence
• Provides Educational Enrichment
• Encourages High School Graduation, further
  education
• Provides Interviewing and Self-Marketing Skills
• Assists with Career Development

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Recruitment of Support Systems

• Spouse or significant other (male)
• Mother, grandmother, other relative or friend
  (female)
• Peer to Peer (Consumers)
• Staff (Outreach Worker)
• Highlighting successful efforts of workers
• Special recognition of staff with largest number
  of consumer participation

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Conclusion

• Consumer involvement/input is vital to programs
  such as Healthy Start
• Consumer input should be integrated into program
  activities, whenever possible
• Data obtained from consumers provides vital
  information needed to develop a process to
  increase the programs' ability to recruit and
  retain consumers within the program
• Clients testimonies can be as valuable as good
  data when marketing your program and/or seeking
  additional funding

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The End.
BIRMINGHAM HEALTHY START

• Thank you for your attention!