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Bank Teller - Fast Food Counter Restaurant Hostess. Food Server ... Bette Kolstad. Jane Schneider. Jose Luciano. Julie Ambrosini. Hutchinson Consulting ... – PowerPoint PPT presentation

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10 Key Actions For Making Your Career Dreams A
Reality! Brenda K. Helps - Miraval
Resorts Lori W. Hutchinson - Hutchinson
Lori W. Hutchinson
Lori W. Hutchinson
  • Bank Teller - Fast Food Counter Restaurant
  • Food Server - Sorority Personnel Chair
  • Cook/Social Worker Recreation Supervisor
  • Personnel Agency Receptionist Recruiter
  • Hotel Sales Tour Travel Coordinator
  • Hotel General Managers Secretary
  • Personnel Asst Stanford Court Hotel (3 years)
  • Dir. of HR Campton Place Hotel (4 years)
  • Dir. of HR Sonoma Mission Inn Spa (8 years)
  • Founder Hutchinson Consulting (16 years)
  • ISPA Board Member (2 years)

Hutchinson Consulting Hospitality Management
Recruiting Since 1993

Bette Kolstad
Lori Hutchinson
Bill Hutchinson
Your Most Important Assets Are People.
Jane Schneider
Jose Luciano
Julie Ambrosini
Brenda K. Helps
Brenda K. Helps
  • Waitress/Lead Server/Trainer (4 years)
  • Hotel Management Trainee/Assistant Front Office
    Manager (3 years)
  • Training Manager (2 years)
  • Corp. Training Director (3 years)
  • HR Task Force/HR Director (4 years)
  • Corp. HR Director (2 years)
  • VP of HR (7 years)

Miraval, based in Tucson, AZ, is a destination
lifestyle resort concept which originated in
1996. Miraval is centered around a life in
balance philosophy, which works to improve
quality of life on a physical, mental and
spiritual level. Miravals pioneering approach
has helped to define the destination spa industry
and has led to top rankings for seven years
Career Development Conversation
  • Own Your Career Reach YOUR Potential
  • 5 Ps of Career Development
  • Person
  • Perspective
  • Place
  • Possibilities
  • Plan
  • 10 Action Steps
  • Questions Answers

Adapted from Career Systems Intl
Handouts on ISPAs Website
  • American Psychological Association What Makes
    us Happy at Work (or not)
  • Career Planning Assessment
  • Hoteliers Assessment
  • Powerful Questions to ask at a Job Interview
  • Your Resume Tips Sample Resume

Own Your Career Journey
  • Life is too short- Dream! Own!
  • Reaching your potential
  • Five minutes per day- 1 of your time
  • Your birthday- Journaling
  • Bucket List Eulogy
  • Adaptability Strategy

Todays Employment Environment
  • The New Normal
  • Simplification
  • Cross-Functionalism
  • Better, Not Bigger!

Person Who Am I?
  • Values
  • Interests
  • Personality
  • Skills

Know Yourself To Grow Yourself
  • What do I want to do?
  • What do I do really well?
  • What holds my attention?
  • Whats my most effective work style and am I
    able to express it?
  • What are my values around work and do they align
    with what Im doing?
  • What gives me the most satisfaction and do I
    experience it regularly?
  • Am I happy, engaged and motivated at work right

Your Performance Personality
  • Reader vs. Listener?
  • Learning Style?
  • Decision Maker or Advisor?
  • Pressured or Predictable?

Adapted from Peter Drucker
The 12 Skills Most Employers Seek
  • Strong Communication Abilities
  • Honesty/Integrity
  • Excellent Teamwork Skills
  • Strong Work Ethic
  • Basic Analytical Skills
  • Flexibility/Adaptability
  • Professional Interpersonal Skills
  • Strongly motivated and takes Initiative
  • Basic Computer Knowledge
  • Detail Oriented
  • Strong Organizational Skills
  • Good Leadership Abilities

As Identified by the National Association of
Colleges Employers
The Passion Principle
Career effectiveness and success is directly
linked to the level of enjoyment one experiences
at work.
Person Who Am I?
  • Resources Self-Assessments
  • DiSC Profile
  • Kiersey Temperment Sorter
  • Meyers-Briggs Type Indicator
  • iMapMyCareer
  • Strengthsfinder 2.0
  • Caliper Personality Assessment
  • Invest In Your Values
  • Career Leverage Inventory
  • Emotional Intelligence Quotient (EIQ)

Person Who Am I?
  • Resources Websites

Person Who Am I?
  • Resources Books
  • Now Discover Your Strengths
  • A Life at Work
  • Callings Finding and Following an Authentic Life
  • Taking Charge of Your Career Direction
  • Go Put Your Strengths To Work
  • The One Thing You Need to Know
  • Blink The Power of Thinking Without Thinking
  • True North Discover Your Authentic Leadership
  • Finding your Own North Star
  • The Art of Possibility Transforming Professional
    and Personal Life
  • What Color is Your Parachute?

Perspective How Do Others See Me?
  • Supervisors
  • People You Manage
  • Interfaces
  • Co-Workers

The Importance Of Perspective
  • Enhance skills
  • Change performance habits
  • Emphasize strengths
  • Improve relationships
  • Apply focus to develop in areas of weakness

A Quick 360
  • What do you see as my strongest capabilities?
  • What areas do you see as my greatest
    opportunities to improve?
  • What are the 3 skills, achievements, attributes
    or areas of knowledge that you feel will be most
    critical in my future success?
  • What is my reputation? What do you and others
    say about me when Im not around?

Personal Branding
  • Personal branding is a strategy for managing your
    career by clarifying and communicating what makes
    you different and special.

Why Your Personal Brand Matters
  • Everyone has a brand, a reputation whether you
    know it or not
  • 10 Adjectives to describe your brand
  • Be an influencer- set yourself apart
  • The Spa world is SMALL!

Personal Branding Examples
  • Wyatt Webb
  • Big Al The Motivator

3 Steps to Personal Branding
  • Determine your own unique value proposition
  • Draft a Personal Brand Statement
  • Communicate in compelling ways

Your Resume/CV
  • Format and style
  • Summary of company facts
  • Highlight results accomplishments
  • Details, details, details!

ISPAS 2009 Industry Update
How Jobs Are Obtained
  • 5- Print/Internet Ads
  • 24- Direct Inquiries
  • 23- Recruiters/Agencies
  • 48- Word-of-Mouth

Source US Department of Labor
Build Your Brand by Building Your Network
  • Speak
  • Participate
  • Organize
  • Publish
  • Volunteer

Perspective How Do Others See Me?
  • Resources
  • The Brand Called You (article by Tom Peters in
    Fast Company, 1997)
  • 360 Reach (personal brand assessment)

Place- What Do I Need To Know About The Work
  • Corporate Culture is the total sum of the values,
    customs, traditions and meanings that make a
    company unique
  • Your Personal Culture
  • Values, Behavioral Norms Customs
  • Working Atmosphere
  • Organizational Structure
  • Source Wikipedia

Does My Work Environment Align With My Goals and
Who I Am?
  • Realistic
  • Creative
  • Social
  • Enterprising
  • Conventional

Should I Stay or Should I Go Now How
Engaged Am I In My Current Role?
  • Do I know whats expected of me at work?
  • Do I have the materials and equipment I need to
    do my work right?
  • Do I have the opportunity to do what I do best at
    work every day?
  • In the last seven days, have I received
    recognition or praise for doing good work?
  • Does my supervisor, or someone at work, seem to
    care about me as a person?
  • Is there someone at work who encourages my
  • At work, do my opinions seem to count?
  • Does the mission/purpose of my company make me
    feel my job is important?
  • Are my fellow employees committed to doing
    quality work?
  • Do I have a best friend at work?
  • In the last six months, has someone at work
    talked to me about my progress?
  • In the last year, have I had opportunities at
    work to learn and grow?
  • Source Gallup Q12 Employee Engagement Survey

Possibilities What Are My Options?
  • Vertical
  • --Seeking promotion and more responsibility on my
    current path
  • Lateral
  • Moving to new duties and areas of responsibility,
    but on the same level
  • Fulfillment
  • Enhancing present skills and duties by adding new
    challenges and creative outlets
  • Realignment
  • Starting over or returning to a position with
    less status
  • Exploratory
  • Testing the waters by taking on temporary
    assignments or projects
  • Relocation
  • Looking outside of the organization for a better
    career fit or schooling

Spa Business Trends
  • Casinos
  • Medical Tourism
  • Hospital
  • Residential
  • Green
  • Cruise Ships, Airports, Trains, Planes
  • Outdoor Recreation Spots (upscale camps)

Plan- How Can I Achieve My Goals?
  • Alliances
  • Training
  • Education Development
  • Obstacles, Advantages Risks

10 Key Action Steps
  • Take initiative to know yourself well
  • Build strategic alliances foster relationships
  • Leverage networking opportunities
  • Participate maximize ISPAs resources
  • Be a life long learner
  • Be distinctively different in your present
  • Leave your comfort zone and challenge yourself
  • Select a role model to emulate
  • Be informed- research industry news trends
  • Create binder of accomplishments

Questions Answers
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