NCT Operations

1
NCT Operations
Rapid Implementation Group

• 2004 service delivery failure
• 2005 service
• 16 October 2004
• Anthony Drew
• Programme Leader, NCT Operations

2
2004 service delivery

• Key stage 3 English and Electronic results
  failure
• Delays and operational difficulties with this
  year's results
• Review by QCA board
• Investigate the causes
• Recommend action to ensure that it does not occur
  again
• Future communications

3
2005 and beyond

• Changes to 2005
• Pearson (Edexcel) to supply NCT Operations
  services for 2005, 2006 and 2007
• Improved implementation methodology e.g scope,
  design, build, test, trial and release phases
• Customer consultation and acceptance testing e.g.
  DC1
• Data rationalisation
• Improved communication