Stoma Care Services in UK - PowerPoint PPT Presentation

1 / 17
About This Presentation
Title:

Stoma Care Services in UK

Description:

ConvaTec UK. National Health Service Free of charge access to Healthcare ... Shared objective Patient Care. Benefit to Department of Health ... – PowerPoint PPT presentation

Number of Views:249
Avg rating:3.0/5.0
Slides: 18
Provided by: ethanjal
Category:
Tags: care | health | private | services | stoma | uk

less

Transcript and Presenter's Notes

Title: Stoma Care Services in UK


1
Stoma Care Services in UK
  • John Morris
  • Amcare Marketing Manager
  • ConvaTec UK

2
National Health Service Free of charge access
to Healthcare
  • National Health Service provides the majority of
    healthcare
  • High Standards of Care
  • Community and Hospital Healthcare
  • Prescribed medicines and medical devices

3
Service for Ostomates in the UK
  • Estimated 100,000 ostomates living in UK
  • 600 specialist Stoma Care Nurses
  • A wide choice of products available on
    prescription At no charge to the patient
  • Patient Associations Professional and organised

4
Traditional access to Stoma Care products via the
local retail pharmacy
  • Patient obtains a prescription from their doctor
    and takes it to a retail pharmacy
  • Pharmacy supplies the products free of charge to
    the patient.

5
Access to Stoma Care products via pharmacy
  • Delays may occur as items not always in stock
  • Can be bulky and difficult to carry for ostomate
  • Privacy may be at risk
  • Pharmacist may not have specialist knowledge of
    product

6
Benefit of Specialist Appliance Supplier
  • Items always in stock
  • Delivered directly to patient at home
  • Private and discreet
  • Specialist Knowledge

7
ConvaTec provides a specialist service for
Ostomates in the UK
  • The Amcare Home Delivery Service

8
The Amcare Home Delivery Service
  • Patient Phones Amcare and requests product needed
  • Product is delivered to the patient at home

9


10
How the Amcare service works
  • Patient or Nurse telephones Amcare and
  • places order for the product required
  • Amcare staff make contact with the
  • Doctor and request a prescription
  • Items are delivered to the ostomate
  • at home usually within 48 hours

11
Benefit for Ostomate
  • One phone call and it is done!
  • Private and discreet with no delay
  • No need to carry heavy items
  • Caring staff with product knowledge
  • All products available not just ConvaTec
  • Free cutting service provided if required
  • Free support accessories
  • Updates on new products and patient events
  • Always answer as if they know you personally
  • Amcare customer satisfaction survey 2008

12
Patient centred approach to care Patient needs
13
Amcare Events Health and Wellbeing
14
Patient Centred Approach
  • March 2008
  • Mrs H of Harrogate places order with Amcare for a
    very high quantity of stoma products.
  • Amcare operator alerted by high quantities Mrs
    H. referred to Helpline.
  • Retracted, very large ileostomy Convex product
    being used not suitable
  • Fibromyalgia and dexterity a problem
  • Stoma output variable but sometimes copious.
    Sleeping only 4 hours per night
  • Leakage and product faults leading to changing up
    to 5x per day
  • Mrs H stated that she had suffered 3 horrible
    years of leakages and 5 operations
  • More appropriate 2 piece product suggested
  • 2 piece product pre-assembled to ensure peace of
    mind and security (due to dexterity issues)
  • High Output pouch suggested for night time

15
Outcome
  • With changing products I now have far less
    problems. I am getting my life back on track and
    although I still have not got the confidence to
    go out by myself, I am going out more with my
    husband. A big thank you to Amcare and ConvaTec
  • Response from Mrs H to Amcare Client Survey
    2008

16
Benefit to the Stoma Care Nurse
  • Fast and efficient service
  • Nurse can be confident that their patient
  • will have an un-interrupted supply of the
  • product that they need
  • Partnership between Nurse and Amcare team
  • Amcare can alert Nurse of patient issues
  • Support items that make a difference
  • Shared objective Patient Care

17
Benefit to Department of Health
  • Home delivery services such as Amcare provide an
    ongoing link between ostomate and the health care
    professional
  • Appropriate advice and cutting service may reduce
    product waste
  • Early intervention to avoid skin breakdown and
    the costs associated with accessory products
  • Amcare can monitor order trends and can address
    irregular order quantities
  • Free sample service provides significant cost
    benefit to NHS
  • Amcare employs a team of specialist Stoma Care
    Nurses to visit patients at home Another cost
    benefit for the NHS
Write a Comment
User Comments (0)
About PowerShow.com