Engaging Physicians in Cultural Diversity Training to Improve Care to Underserved Populations

1
Engaging Physicians in Cultural Diversity
Training to Improve Care to Underserved
Populations

• Michele Kelvey-Albert, MPH, CHES
• Judith K. Barr, ScD
• AHQA Presentation
• February 15, 2007

2
Qualidigms Diversity Program

• To engage physicians, developed an intervention
  with three strategies
• Site visit training physicians and staff
• Interactive session physicians and staff
• Group training office managers
• Core training included
• OMH online training with CME credits
• Discussions of current experiences in practice
• Review of community resources

3
Recruitment Strategies

• Collaborative effort with Task 1D1 team to
  recruit practices through site visits
• Presentations to Grand Rounds, specialty
  societies, large physician groups
• Focus group/interactive training sessions with
  incentives
• Physician-to-physician outreach

4
Results

• Recruited 45 primary care practices
• Office manager group training - 8 practices
• Site visits/individual training - 12 practices
• Worked independently- 10 practices
• Focus group/interactive sessions 21
  participants
• On-line completion
• 39 Theme 3
• 24 Themes 1 and 2

5
Focus Group Results

• Four focus group/interactive sessions
• 16 physicians
• 5 office staff (nurses and administrators)
• Focus group guide designed to elicit concerns
  about diversity and care to underserved
  populations
• Participants easily engaged in open discussion of
  practice experiences and needs

6
Implications and Conclusions

• Physicians discussed diversity issues faced in
  practices
• Acknowledged need for community resources
• Recognized the increasing diversity of patient
  populations

7
Qualidigm Contact

• Michele Kelvey Albert, MPH, CHES
• Health Educator
• Phone [phone]
• Email malbert_at_ctqio.sdps.org

This material was prepared by Qualidigm, the
Medicare Quality Improvement Organization for
Connecticut, under contract with the Centers for
Medicare Medicaid Services (CMS), an agency of
the U.S. Department of Health and Human
Services. The contents presented do not
necessarily reflect CMS policy. Pub.
8SOWCTMD200711