LeT Systems

1
LeT Systems Corporate Presentation
2
Agenda

• LeT Systems Corporate Overview
• LeT Systems Customer Experience
• eRespond Overview
• eRespond Integration Strategy

3
LeT Systems Corporate Presentation
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Corporate Overview

• Operations Management Suite for Distribution
  Utilities
• Outage and Work Management software specialists
• Market Leader in UK
• Over 12 years of Industry Expertise
• Offices in Europe, South Africa, Asia and USA
• LeT software serves over 50m electricity
  consumers and 6m water customers
• Investment partners include Siemens

5
Customers
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Partners
7
Customer Success
8
LeT Systems Customer Timeline
1998
2000
2004
2002
Today
9
City Power Project
350,000 customer utility in South Africa, adding
1M more customers in 2006
Utility

• - Has undergone major restructuring in
  preparation for the Regional Electricity
  Distributors (REDs) establishment in SA market.
• Needed a solution that would scale to 1.2
  million customers as separate MUNIS integrated.
• Required a partner with industry experience, LeT
  seen as Partner

Business Challenge

• - Business Process Design - Regulatory
  Reporting
• - Outage Management - Maintenance
  Planning
• Mobile Work Management - Scheduling
  
• Maintenance Philosophy

Project Scope
Interfaces into SAP PM, SAP HR, SAP Billing, ECD,
Siemens SCADA and ESRI GIS, Seebeyond
Interfaces
Complete implementation from design to go live in
8 months - meeting objectives for seamless move
to RED 4 status.
Go Live
Assist City Power to move from functionally
driven to value chain driven organization
while restructuring all MUNIS into single RED.
Objective
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City Power, Johannesburg
SAP proprietary
SAP proprietary
Work orders, Root causes
Work orders, Root causes
SAP
protocol
SAP
protocol
SAP PM
SAP PM
Business
Business
Ad
-
hoc work feedback
Ad
-
hoc work feedback
Call Take
Connector
Connector
XML
XML
SAP MM
SAP MM
Functional location model
Functional location model
Network Model
SAP HR
SAP HR
Personnel, skill data
Personnel, skill data
SAP CCS
SAP CCS
OutageManagement
Customer data
Customer data
SCADA
SCADA
HV MV Fault logging
HV MV Fault logging
WorkforceManagement
ArcInfo
ArcInfo
Network Model Update
Network Model Update
Batch Int.
GIS
GIS
PerformanceManagement
Mobile
Mobile
Work Force Management
Work Force Management
Real time
Real time
MDT
MDT
Int.
Int.
City Power benefited from the deployment of the
full eRespond suite of modules in 8 months
11
United Utilities
9 million customers in United Kingdom across
Electricity, Water and Wastewater.
Utility

• Merging Electricity, Water and Waste water in
  one OMS and WMS with one combined network model
  to reduce duplication of work and improve
  services to their clients.
• Has many regulatory challenges driving improved
  reporting, operational efficiencies and customer
  service.

Business Challenge
- Reliable and robust network model for water and
electricity - System integration of OMS/DMS/SCADA
and Mobile WFM across utilities - Better
reporting as part of Ofgem obligations
Project Scope
IBMs Web Methods bus used to integrate eRespond
with ERP, CIS, GIS
Interfaces
Project delivered in phase 1 in 9 months
Go Live
LeT going forward in water and waste water area
Outcome
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Scottish Power Project
5.2 million customer utility in Scotland, NW
England and Wales
Utility
Driven by need for automation, efficiency and
compliance with Ofgem regulations. Building
network model, Gold Standard customer service.
Business Separation.
Business Challenge

• Major areas of automation involving LeT were
• - Implementation of standards to ensure
  compliance with project (including Customer to
  network connectivity model to ensure min. 98
  connectivity at LV level) build network model
  from power source to meter.
• - Property Database system (PDS) - Premises /
  Meter asset management.

Project Scope
PDS project required Interface to TIBCO bus and
Mincom ERP system.
Interfaces
Delivered complete solution within 9 months
including full integration
Go Live
SP reaping benefits of accurate and reliable LV
connectivity model.
Objective
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Scottish Power, UK
OutageManagement
GIS
NetworkModelling
PremisesManagement
CIS
TIBCO BUS
Metering Registration
Complaints Registration
MIMS Work Management
UnmeteredSupplies
Data Transfer
Outage Management
14
East Midlands Electricity
5 million customer utility in midlands UK
Utility
Pursuing aggressive automation and efficiency
drive to conform to stringent Ofgem regulations
Business Challenge
LeT delivered mission critical solutions -
Customer Contact system - Premise Database
System (PDS) - Outage Management System (OMS) -
Workforce Management System
Project Scope
Key interfaces into IPP (data flow system), GIS,
and Customer Contact for PDS. SAP PM, Smallworld
GIS, IVR and Field Force Enablement for OMS.
Interfaces
Phase 1delivered within 10 months, included PDS
integration with full OMS implementation
delivered in April 2003 (OMS).
Go Live
The ability to implement within a rapid timeframe
achieving internal and regulatory requirements
was key to project success.
Benefit
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5 million customers in Scotland and England
Utility
- Seeking to harmonise systems across two very
different networks Scottish Hydro in Scotland
which was geographically distributed and Southern
Electricity in England which served a densely
populated territory. - Also seeking conformity
to Ofgem directives and Information and
Incentives Project (IIP)
Business Challenge
- Reliable and robust network model - Greatly
improved data acquisition, distribution and
integrity -System integration of OMS/DMS/SCADA
across companies - Better reporting as part of
Ofgem obligations
Project Scope
Interfaces to bespoke CIS and SCADA (GE) systems
Interfaces
Project went live in 1998 and was the first
utility in the UK market to deliver a solution
inline with regulatory requirements.
Go Live
LeT facilitated integration of diverse networks.
Helped in creation of virtual control room.
Greatly improved processes and reporting
Outcome
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PEA - Thailand
13M customer utility in Thailand
Utility

• - Undergoing major restructuring in preparation
  for privatisation
• Needed a solution that would scale to 13 million
  customers.
• Required a partner with industry experience
• Full Thai localisation and operation

Business Challenge

• Business Process Design
• SAP FI, PM, MM, ISU, HR, CRM
• - Customer contact, outage Management, work
  management, switching recording, reporting
  

Project Scope
Interfaces into SAP modules, various SCADA
systems, ESRI GIS, via Tibco.
Interfaces
Complete project implementation from contract to
go-live will be 36 months
Go Live
PEA is completely restructurings its IT and
operations businesses, in advance of
privatisation, to drive efficiency into the
business.
Objective
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PEA, Thailand
SAP
Provincial Electric Authority serves 12M
customers covering 99 of Thailand.
Work Management
LeT Systems
Maintenance Management
Call TakeManagement
Outage Work Management
NetworkModelling
Asset Management
TIBCO BUS
Materials Management
CIM
GIS
Financial Management
Billing
HR Management
Cash Credit
CIS
SCADA
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EON Slovakia Project
1 million customer utility in Western Slovakia,
part of EON Group
Utility
Implement OMS tightly integrated with other
systems to improve customer service, reduce
operations costs, improve regulatory reporting,
and be capable of deployment over other Group
sites
Business Challenge

• Outage management
• Customer contact management
• Network modelling
• Reporting management

Project Scope
SAP PM, MySAP, GIS, SCADA, with Netweaver
integration platform
Interfaces
8 months including full integration planned, in
implementation at present
Go Live
EON Group is standardising on applications that
scale and integrate, in order to drive
efficiencies into operations across all sites
Objective
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EON Slovakia Project
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eRespond Overview
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eRespond A Modular Solution
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point
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Demonstration Data Take On Update

• Network Model
• Daily or Near Real Time Delta only

Network Model
Event Identification
Trouble Call Take
Event Management
Work Management
Reporting
Tracing
Event Viewing
Business Rules
Dispatch
Standard KPIs
Builder
Manual Override
Resource Manage
Outage Reports
CPNL
Customer Premise Information
Event Prioritising
Spatial
Data Mart
Spatial
Outage Management
Planned Interruptions
Dashboard
Schematic
Spatial Schematic
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point
SCADA DMS
Call Take
PM / CMMS System
GIS
HR
GPS
IVR
CIS / Billing
AMR
23
Demonstration Data Take On Update

• Network Model
• Daily or Near Real Time Delta

Network Model
Event Identification
Trouble Call Take
Event Management
Work Management
Reporting
Tracing
Event Viewing
Business Rules
Dispatch
Standard KPIs

• Customer Information
• Daily or Near Real Time Delta
• Special Needs, VIP etc

Builder
Manual Override
Resource Manage
Outage Reports
CPNL
Customer Premise Information
Event Prioritising
Spatial
Data Mart
Spatial
Outage Management
Planned Interruptions
Dashboard
Schematic
Spatial Schematic
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point
SCADA DMS
Call Take
PM / CMMS System
GIS
HR
GPS
IVR
CIS / Billing
Call Take
24
Demonstration Data Take On Update

• Network Model
• Daily or Near Real Time Delta

Network Model
Event Identification
Trouble Call Take
Event Management
Work Management
Reporting
Tracing
Event Viewing
Business Rules
Dispatch
Standard KPIs

• Customer Information
• Daily or Near Real Time Delta
• Special Needs, VIP etc

Builder
Manual Override
Resource Manage
Outage Reports
CPNL
Customer Premise Information
Event Prioritising
Spatial
Data Mart
Spatial
Outage Management
Human Resources -Daily or Near Real Time
Planned Interruptions
Dashboard
Schematic
Spatial Schematic
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point
SCADA DMS
Call Take
PM / CMMS System
GIS
HR
GPS
IVR
CIS / Billing
AMR
25
eRespond A Modular Solution

• Network Model
• Daily or Near Real Time Delta

Network Model
Event Identification
Trouble Call Take
Event Management
Work Management
Reporting
Tracing
Event Viewing
Business Rules
Dispatch
Standard KPIs

• Customer Information
• Daily or Near Real Time Delta
• Special Needs, VIP etc

Builder
Manual Override
Resource Manage
Outage Reports
CPNL
Customer Premise Information
Event Prioritising
Spatial
Data Mart
Spatial
Outage Management
Human Resources -Daily or Near Real Time
Planned Interruptions
Dashboard
Schematic
Spatial Schematic
Planned Interruptions -Daily or Near Real Time
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point
SCADA DMS
Call Take
PM / CMMS System
GIS
HR
GPS
IVR
CIS / Billing
AMR
26
Demonstration Daily Operation

• Information Sources
• SCADA telemetry
• Customer calls
• AMR signal

Network Model
Event Identification
Trouble Call Take
Event Management
Work Management
Reporting
Tracing
Event Viewing
Business Rules
Dispatch
Standard KPIs
Builder
Manual Override
Resource Manage
Outage Reports
CPNL
Customer Premise Information
Event Prioritising
Spatial
Data Mart
Spatial
Outage Management
Planned Interruptions
Dashboard
Schematic
Spatial Schematic
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point
SCADA DMS
Call Take
PM / CMMS System
GIS
HR
GPS
IVR
CIS / Billing
AMR
27
Demonstration Daily Operation

• Information Sources
• SCADA telemetry
• Customer calls
• AMR signal

Network Model
Event Identification
Trouble Call Take
Event Management
Work Management
Reporting
Tracing
Event Viewing
Business Rules
Dispatch
Standard KPIs
Builder
Event Identification Analysis and Tracing
Manual Override
Resource Manage
Outage Reports
CPNL
Customer Premise Information
Event Prioritising
Spatial
Data Mart
Spatial
Outage Management
Planned Interruptions
Dashboard
Schematic
Spatial Schematic
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point
SCADA DMS
Call Take
PM / CMMS System
GIS
HR
GPS
IVR
CIS / Billing
AMR
28
Fault Inferencing
HV Feeder
Transformer
Transformer
LV Feeder
LV Feeder
29
Demonstration Daily Operation

• Information Sources
• SCADA telemetry
• Customer calls
• AMR signal

Network Model
Event Identification
Trouble Call Take
Event Management
Work Management
Reporting
Tracing
Event Viewing
Business Rules
Dispatch
Standard KPIs
Builder
Manual Override

• Event Identification
• Analysis and Tracing

Resource Manage
Outage Reports
CPNL
Customer Premise Information
Event Prioritising
Spatial
Data Mart
Spatial

• Event Management
• View Inferencing Decisions (Unique)
• View Events Spatially / Schematically
• Manually change system decisions
• Pass on to Work Management (auto or manual)

Outage Management
Planned Interruptions
Dashboard
Schematic
Spatial Schematic
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point
SCADA DMS
Call Take
PM / CMMS System
GIS
HR
GPS
IVR
CIS / Billing
AMR
30
Demonstration Daily Operation

• Information Sources
• SCADA telemetry
• Customer calls
• AMR signal

Network Model
Event Identification
Trouble Call Take
Event Management
Work Management
Reporting
Tracing
Event Viewing
Business Rules
Dispatch
Standard KPIs
Builder

• Event Identification
• Analysis and Tracing

Manual Override
Resource Manage
Outage Reports
CPNL
Customer Premise Information
Event Prioritising

• Event Management
• View Inferencing Decisions (Unique ?)
• View Events Spatially / Schematically
• Manually change system decisions
• Pass on to Work Management (auto or manual)

Spatial
Data Mart
Spatial
Outage Management
Planned Interruptions
Dashboard
Schematic
Spatial Schematic
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point

• Work Management
• Manage Human Resources on/ off duty
• Skill sets
• Individuals vs. crews
• Dispatch for resolution
• Spatial (GPS Tracking) and Manual

SCADA DMS
Call Take
PM / CMMS System
GIS
HR
GPS
IVR
CIS / Billing
AMR
31
Demonstration Daily Operation

• Information Sources
• SCADA telemetry
• Customer calls
• AMR signal

Network Model
Event Identification
Trouble Call Take
Event Management
Work Management
Reporting
Tracing
Event Viewing
Business Rules
Dispatch
Standard KPIs
Builder

• Event Identification
• Analysis and Tracing

Manual Override
Resource Manage
Outage Reports
CPNL
Customer Premise Information
Event Prioritising

• Event Management
• View Inferencing Decisions (Unique ?)
• View Events Spatially / Schematically
• Manually change system decisions
• Pass on to Work Management (auto or manual)

Spatial
Data Mart
Spatial
Outage Management
Planned Interruptions
Dashboard
Schematic
Spatial Schematic
EAI Bus (TIBCO / SeeBeyond / WebMethods) or Point
to Point

• Work Management
• Manage Human Resources on/ off duty
• Skill sets
• Individuals vs. crews
• Dispatch for resolution
• Spatial (GPS Tracking) and Manual

SCADA DMS
Call Take
PM / CMMS System
GIS
HR
GPS
IVR
CIS / Billing
AMR
32
Integration Strategy
33
Example Customer Integration Model

• OMS eRespond
• Customer ID
• GIS Tracking
• Operation ID
• e-Response Order

• GIS ArcInfo
• GIS Tracking ID
• Data Model (MAP)

• SCADA Lavalin
• Operation ID
• Equipment Status

TIBCO EAI Bus

• SAP/ISU
• Customer ID
• Customer Address
• Customer Status
• Meter

• SAP HR
• Resource information
• Resource availability

• SAP CRM
• Call take info

• SAP/ASD
• Functional location
• GIS Tracking
• Equipment ID
• Asset ID

• SAP/PM/WM
• PM Work Order
• History

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• Certified in Feb 2004
• SAP IS-U 4.62/4.63
• SAP Business Connector 4.7
• New Certification 2006 for Xi
• and NetWeaver
• LeT will become SAP Tier 2 ISV
• Partner participant SAPPHIRE,
• Paris, June 2006

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SAP Global Software Business Partner

• Planning deeper standard integration with several
  SAP Systems in 2006.
• Co-Operative Activity between SAP and LeT to
  identify beneficial co-operative business
  processes i.e. those that will add further
  business value to our customers and to build a
  standard integration to facilitate these business
  processes.
• To include integration to the mySAP Portal
  common front end as if one application.
• This will be implemented, tested and certified
  during 2006 with co-operation of a SAP / LeT
  customer.
• This will lead to LeT OMS being approved SAP
  Global Software Solution Partner for OMS systems.
• eRespond will appear as a solution in the SAP
  IS-U catalog of solutions as the approved OMS
  Global Software Business Partner.

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eRespond Integration Exchange (IX)

• Isolates eRespond core from details of external
  applications
• Allows plugging in of components to integrate
  external applications.
• No need for code change to core product
• Max configuration, minimum programming
• Allows easy changing / upgrading of third party
  applications
• Allows fast and easy extensibility of customers
  deployment
• Meets all scalability, robustness and
  availability requirements.
• Based on industry best practice
• Standards based where possible (appropriate) IEC
  61968 compatible
• Benefits from all of the advantages of the J2EE
  architecture

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Relevant Integration Technologies

• XML - eXtensible Markup Language. An open
  standard language for describing data from the
  W3C. Its primary purpose is to facilitate the
  sharing of data across different systems. XML is
  used to prepare documents which represent the
  data concerned.
• SOAP - Simple Object Access Protocol. Open
  standard XML-based mechanism used for exchanging
  information between distributed applications
• JMS - Java Messaging Service. A Java API for
  enabling asynchronous enterprise messaging
  systems using queueing and publish/subscribe
  styles of messaging.
• XSLT - XML Stylesheet Transformations. A language
  for transforming XML documents into other XML
  documents. XSLT is designed for use as part of
  XSL, which is a stylesheet language for XML.
• Synchronous/Asynchronous messaging - Synchronous
  messaging implies message sender blocked pending
  a response from the receiver
• - Asynchronous message implies message sender
  and receiver decoupled. Sender does not require a
  response from the receiver(s).

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• Full n-tier architecture
• Data
• Business Logic
• Presentation
• Proven product based solution
• Scalable
• Resilient
• 24 x 7 x 365 Available
• Security
• Distributed
• Modern Architecture
• future proofing your investment
• Low communications bandwidth requirements
• truly thin client

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Integration Architecture
JMS Topic / Queue
JMS Topic / Queue
JMS Topic / Queue
40
Roadmap for eRespond

• Multi Utilities
• Water Waste Water
• Gas
• Planned Outage Management
• Improved planned outage planning and
  co-ordination capability
• Deep Integration with mySAP.com
• Global SAP Software Partner
• SAP Portal Strategy
• Advanced Auto Scheduling of Work
• Mobile Workforce Management
• Work order management to mobile devices
• Damage / Event Reporting from the field
• Network Management tools
• Switching planning and recording (including LV)
• Load Reservation for Connections
• LV Whereabouts

41
Project Approach
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Project Methodology

• Project methodology
• Clear objectives
• Clear definition of the task
• Defined duration with an end date
• Agreed effort and cost estimation
• Clear responsibilities

• Fully accordance with SPPs requirements

43
Support Maintenance

• Three levels of support
• 1st level in cooperation with Customer
• 2nd level local support from Local Partner
• 3rd level support from LeT Systems
• Clearly defined SLA
• Continuously updates
• new versions based on change requests
• Technology updates
• Improvement of base modules (release changes
  initiated by vendor)
• Upgrades
• Additional functionality
• Required changes based on change of market rules

44
eRespond Benefits
45
Benefits

• Minimised Outage Time
• Improved Customer Service
• Reduced Operational Costs
• Fulfilment of Regulatory Requirements
• Easy Integration and Rapid Deployment
• User friendly and business targeted
• Future proofed latest architecture
• Easy access from multiple locations (Web based)