Organizational Design

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Organizational Design ChangeManagement 445

• Class 4 1-31-06

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Today

• Designing and implementing interventions
• Try it Franklin case
• Coming attractions
• Change project progress reports DUE NEXT WEEK
• Next class Mini-midterms, assign final
  presentation case groups

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Making sense of it all The Six-Box Model
External environment
Purposes What business are we in? (Vision,
competitive advantage/strategy, priorities)
Soup Culture/norms
Structures How do we divide the work? (Power,
authority, reporting, org roles)
People practices Are people enabled and
empowered? (Staffing, selection, feedback,
conflict, learning, development)
Leadership Is someone(s) keeping the boxes in
balance?
Rewards Do needed tasks have incentives? (Goals,
scorecards, values, behaviors, compensation/reward
s)
Helpful mechanisms Do we have adequate
coordinating mechanisms? (Teams, networks,
matrixes, knowledge-sharing)
Adapted from Galbraith Weisbords
organizational models
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The Heart of Change

• 1 Increase urgency

2 Build the guiding team
3 Get the vision right
4 Communicate for buy-in
5 Empower action
6 Create short-term wins
7 Dont let up
8 Make change stick
Adapted from Kotter, The Heart of Change. Harvard
Business School Press, 2002.
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Achieving a change of behavior

• Compelling, eye-catching, dramatic helps others
  see problems, solutions or progress

• See

Feel

• Visualizations provide useful ideas that hit
  people at a deeper level they evoke a visceral
  response that reduces resistance and enhances
  motivation and enthusiasm

Change

• Emotionally charged ideas change behavior or
  reinforce changed behavior

Adapted from Kotter, The Heart of Change. Harvard
Business School Press, 2002.
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Change project progress reports

• 3 weeks in--hows it going? What have you
  learned?
• One-page update with optional extra credit (use
  diagnostic tool for additional insight include
  ahas in progress report with tool as exhibit
  (possible .04 points)).
• Your one-page progress report should include
• Updated summary of the change youre trying to
  make, with the specific goal (definition of
  victory) youre trying to achieve by the end of
  the project.
• Description of how you have been
  monitoring/reflecting on your progress.
• Optional extra credit (see above) Ahas from use
  of diagnostic tool.
• Key observations Whats working well? Whats not
  working/where are you getting stuck? Given this,
  what are the best things you could do for the
  remainder of the project to support your success?

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To get course handouts and stuff

• http//www.sba.pdx.edu/faculty/julieh/julieh.html