Know Your Client Briefing

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Department of Treasury and Finance Shared Services
Know Your Client Briefing 6th December 2007
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Ombudsman Western AustraliaKey Functions

• Main functions
• To assist Western Australians to resolve
  complaints with State public sector agencies,
  statutory authorities, local governments and
  public universities
• To initiate investigations into certain
  activities of State public sector agencies,
  statutory authorities, local governments and
  public universities, even when no specific
  complaint has been received
• To help those agencies be accountable for and to
  improve the standard of their administrative
  decision-making practices and conduct.
• Our role
• Provide an effective and efficient system for
  handling and resolving complaints about the
  administrative practices of State public sector
  agencies
• Act as an agent for systemic change in the public
  sector by identifying the causes of problems and
  making recommendations for changes to procedures,
  practices, policies or legislation which will
  prevent similar problems occurring
• Encourage public sector agencies to have their
  own effective internal complaint-handling
  systems. Complaints are one of the best sources
  of feedback for agencies and feedback can be used
  to improve the way they do things.

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Ombudsman - Organisational Chart
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OPSSC Key Functions

• Ethics and human resource management
• Establishing WA public sector Codes of Ethics and
  human resource management standards that are
  consistent with the Public Sector Management Act
  1994 Assisting public sector agencies to develop
  codes of conduct and comply with the code of
  ethics, code of conduct and the standards
  Monitoring and reporting to ministers and
  Parliament on the extent of compliance by public
  sector agencies and employees with the
  principles, codes and standards.
• Breach of standards claims
• Public Interest Disclosures
• Under the Public Interest Disclosure Act 2003,
  the Commissioner has a role to assist public
  authorities and public officers comply with the
  Act and Code of Conduct and to monitor and report
  on the extent of compliance.
• Chief executive officer selection
• This area oversees the provision of independent
  advice to the Minister about reappointment and
  persons suitable to be considered for vacant CEO
  positions by using objective, fair and
  comprehensive processes.
• Office of Equal Employment Opportunity
• Advise and assist public authorities to develop
  EEO management plans and evaluate the
  effectiveness of those management plans in
  achieving the objectives of the Act and
• Monitor and report to the Minister on the
  operation and effectiveness of management plans
• .

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OPSSC - Organisational Chart
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Important Service Issues
Going Live with Finance Services from 7 December
2007

• Chief Financial Officers Assistance.
• Section 57 of the Financial Management Act 2006
  (FMA) provides for the appointment and
  responsibilities of the CFO.
• The duties of the CFO now include the provision
  of advice on the effectiveness of accounting and
  financial management information systems and
  financial controls in meeting the requirements of
  the agency.
• Both the Treasurys and the Office of the Auditor
  Generals view that the discharge of these
  responsibilities could cause a conflict of
  interest for the CFO concerned if he or she were
  employed by SSC.
• The Treasurers Instruction 824 indicates the
  requirement for agencies to appoint a suitably
  qualified CFO.
• Given the above, the SSC needed to adjust its
  service offering more towards assistance to the
  CFO.
• OPSSC  Ombudsman are pleased to engage with the
  SSC of its refreshed service provisions around
  CFO in this regard for its go live and SLAs.

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OPSSC Ombudsman At a Glance
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The Ombudsman is independent and impartial and
reports directly to the Parliament of Western
Australia and not the government of the day.
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OPSSC Ombudsman Transactional Summary Data
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DPC Roll-in Operational Key Contacts
David Garland Project Manager OPSSC Ombudsman
Transition DTF Shared Services Hiromi
Fujisaki Client Relationship Manager DTF Shared
Services SSC Geoff Dyer Client Relationship
Coordinator DTF Shared Services SSC
Mary White Project Manager OPSSC Ombudsman
Agency Account Manager
Following post go live internal handover
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OPSSC Ombudsman
Know Your Client
Going Live with Finance Services from 7 December
2007
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