Public Sector Excellence in Europe

1
Public Sector Excellence in Europe

• Dr. Johannes Moeller, MPH
• EFQM Executive Committee
• Professor Dr. Dr. h.c. Hans Sonntag
• EFQM Governing Committee

Istanbul, 06.09.2002
2
What it is and what it is not

• EFQM was created in 1988 with the endorsement of
  the European Commission
• EFQM is membership based, not-for-profit
  organisation
• EFQM is not a European bureaucracy

• EFQM Mission Driving Force for Sustainable
  Excellence in Europe
• EFQM Vision A world in which European
  organisations excel

• Turkey is an important partner in EFQM reflections

3
Public Sector Relevance

• A functional public sector is among the basic
  capabilities that gives value to human life
  (Sen, 1999)
• Total public sector expenditure in Europe in
  19973,45 Trillion EURO (48,4 of GDP)

• Public Sector Representation at EFQMGoverning
  Committee (GovCo)Executive Committee
  (ExCo)Public Sector Steering Group
  (PSSG)Communities of Practice (CoP)

4
Public Sector Vision
Promote and support improvements by the use of
excellence concepts in Public Sector
organisations throughout Europe A world in
which European Public Sector organisations excel
5
Public Sector Action

• Public Sector Steering Group EducationHealthGo
  vernmentEuropean Commission etc.

• AchievementsSecondee appointed Public Sector
  Family ConferenceVision into action planNPO
  Forum

• Links Memorandum of Understanding with
  potential partnersMechanism for input to PSSG,
  CoP and ultimately EFQMInvitation to join
  meetings and benchmarking activities

6
What makes the difference
7
Public Sector Action Health

• Health and Education are the two cornerstones of
  human capital (Shultz Becker, 2001)
• EFQM Health Sector Groupcreated in
  1998members 60 countries 14
  (Turkish representation vacant)meetings 18

InfrastructureTerms of ReferencesVision into
action ProgrammeAnnual Report Brochure
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Public Sector Action Health

• EFQM Health Sector GroupConferences (e.g.
  Istanbul 1999, EXPO 2000)Partnerships (e.g. WHO,
  ESQH)Pioneers Benchmarking

Crosswalking (e.g. certification,
accreditation)Research (e.g. reliability,
validity)Literature listProject archive
9
Public Sector Excellence

• "Vision without Action is simply dreaming,
• Action without Vision is merely activity,
• Vision with Action, you can change the world."
• (Barker, 1999) .

10
Public Sector Excellence in Europe

• Dr. Johannes Moeller, MPH
• EFQM Executive Committee
• Professor Dr. Dr. h.c. Hans Sonntag
• EFQM Governing Committee

Istanbul, 06.09.2002
11
Correspondence

• Dr. Johannes Moeller, MPH
• EFQM Executive Committee
• School of Public Health, University of Bielefeld,
  Germany
• johannes.moeller_at_uni-bielefeld.de
• Professor Dr. Dr. h.c. Hans Sonntag
• EFQM Governing Committee
• Medical School, University of Heidelberg, Germany
• hans-guenther_sonntag_at_med.uni-heidelberg.de