Government employees medical aid

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• DPSA
• E-Government Update
• Portfolio Committee
• 30 August 2006

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Outline of Presentation

• Overview of Context of e-Government
• E-Government Conceptual View and Framework
• Remaining Strategic Challenges
• Way Forward Portfolio of E-Government Projects
• E-Government Programme Governance and
  Implementation Framework
• Consultative process

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Context of E-Government

• South Africa is a developmental state with
  people-centred state machinery, co-operative
  governance and popular participation
• E-Government is positioned to help eliminate
  fragmented service delivery, improve citizen
  convenience, cost effectiveness of government and
  increased productivity of the civil servants
• Development of a governance model, policy,
  strategy, architecture and implementation plan to
  cover the Single Public Service

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Review of E-Government Policy Framework
ICT Value
Cost Effectiveness
Increased Productivity
Improved Service Delivery
Interoperability
Digital Inclusion
Economy Of Scale
Eliminate Duplication
Security
Architecture
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DIAGRAMATIC REPRESENTATION OF THE THREE BODIES
MPSA
GITOC (Forum) IT co-ordination and consolidation
vehicle in Government, assist in informing the
Government on a continuous basis, when and how
to intervene in the interest of enhanced
service delivery to citizens
SITA (Agency) ICT OR IM/IT Resource coordination
within Public Service

• DPSA
• ICT or IM/IT coordination and
• Consolidation within
• The Public Service
• E-government Programme
• (initiatives)
• ICT Projects
• Policies, Strategy, Regulation

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Current View of Government

• Current predominant silo structure

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E-Government Conceptual View

• Emerging integrated structure

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E-Government Conceptual Framework

• How can we envisage the E-Government Programme

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ICT Support Vehicle for the Single Public Service
ICT is an Enabler
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E-GOVERNMENT PROGRAMME CHALLENGES

• These are challenges as identified within the
  e-government strategy
• Implement a coherent implementation framework and
  institutionalize it and capacitate it to be able
  to influence vertical and horizontal integration
  of service delivery initiatives done
• Create a suitable organisational structure and
  governance model done
• Provide a well managed integrated service
  delivery mechanism with predictable performance
  and availability in progress
• Establish a funding mechanism to enable a rapid
  investment in ICT in cooperation with the private
  sector in progress
• Foster an ICT management competence in government
  to remain internationally competitive in
  progress
• Create a compliance regime for public service
  regulations in progress
•       

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WAY FORWARD

• An Institutionalised e-Government Programme
• E-Government Consultative Process in 2005/6 to
  Forge a Common ApproachEndorsement of
  E-Government Programme Framework obtained from
  GITOC, SITA, PNC on ISAD on 28 February 2006
• Departments and Provinces and larger local
  authorities have own web sites and their
  coexistence is being promoted.
• Batho Pele Gateway released in seven languages on
  1 May 2006
• The Phase I Enhancement project is in progress to
  capture provincial and local content
• The Phase II foundation based on consensus has
  been established
• Inclusion of e-Government initiatives in APRM is
  suggested
• Leveraging the IBSA partnership is important
• Alignment with national initiatives such as the
  ICT Charter
• Support of local content and Open Source is
  confirmed
• Alignment with broader Information Society and
  Development Objectives has been achieved
• Firm integration, coordination and alignment
  with Single Public Service activities
• Use of a number of catalytic transversal
  applications to engender stakeholder buy in to
  e-Government is being planned.

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Portfolio of Projects

• PIAC advised focus on a single catalytic project
• GITOC task team determined a portfolio of
  projects and discussion with SITA and DPSA lead
  to a portfolio of projects
• The two primary catalytic projects are - Track
  and Trace Application- This will allow citizens
  to use cellular SMS technology to inquire about
  delivery of specific services from Home Affairs
  and other citizen facing departments -
  E-Health Application This will provide improved
  public access to health care. Using ICTs health
  workers in rural areas will be enabled to book
  confirmed appointments for patients at clinics or
  hospitals. ICT based remote diagnostic systems
  will enable doctors to diagnose patients over
  great distances and prescribe remedies without
  patient contact.

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Portfolio of Projects - Other

• eImbizo Customer Relationship Portal This will
  allow citizens to relay their experience about
  service delivery to government for speedier and
  more effective resolution via a user friendly
  portal similar to the Indian model. The cause of
  democracy will be promoted by allowing citizens
  to air their views on issues.
• Single View of the Public Servant This will
  enable government to better manage its workforce
  across the three spheres of government by
  ensuring that unique identification exists for
  each employee and all information, including
  assets can be accessed via the unique identifier.

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Portfolio of Projects - Other

• Single View of Citizen This will design a
  system to store and access information about a
  user and provide service delivery agents with
  different levels of access authority depending on
  the service needs. A unique identifier for
  citizens will be developed to permit this, and
  will again leverage the work already done at
  SARS, SASSA, Home Affairs and SITA.
• Automated Interactive Voice Response (IVR) This
  will be developed to permit citizens to access
  government information from the Batho Pele
  Gateway using this additional popular access
  channel again significantly broadening the
  benefits of E-Government for the majority of
  citizens.
• SMS Enabled Batho Pele Gateway This will offer
  access to service related information via the
  cellular SMS service for at least the most
  popular service categories in a format suited to
  this access channel.

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E - Government Projects Portfolio Facilitation

• Implement the e-Government Governance Model
• Extend ICT Governance to all national and
  provincial departments
• Plan and fund projects jointly with SITA and
  GITOC
• SITA will implement
• Aim for substantial progress in 2007/8 financial
  year

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PNC on ISAD Relationship
Government ISAD Committee (chaired by the DG in
the Presidency)
e-Government ProgrammeExecutive Steering
Committee
PNC on ISAD (as Secretariat)
Government IT Officers Council
(GITOC) (appointed at each Government Dept. )
e-Government Programme Management Office
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E-Government Governance Framework
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SITA Tau Business Model
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GITOC Strategic Guidance
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Peer Review Mechanism

• CPSI will continue to contribute innovative
  concepts on an ongoing basis
• IBSA alliance will be leveraged
• Industry partnerships in e-Government
• Close collaboration with Single Public Service
  initiative

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Phased Implementation Approach
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Illustrative Application Project Portfolio
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Anticipated Schedule
Phase
2001
2006
2007
2008
2009
2010
2012
1
2
3
4
5
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Consultative Process

• Create conducive conditions for Phase II and
  beyond
• Conducted in parallel with work on Phase I
• DPSA (OGCIO) 17,18 February 2005
• DPSA 19,20 May 2005
• Core Stakeholders 25, 26 August 2005
• Rest of Government 17, 18 November 2005
• Endorsement by GITOC, SITA, PNC on ISAD 28
  February 2006
• GA Cluster 9 March 2006
• Portfolio Committee 30 August 2006
• Advisory Cabinet Memorandum

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Achieved Outcomes

• Fully informed, consulted and endorsed
  e-Government Programme
• Consensus on e-Government from GITOC et al on-
  Policy- Strategy- High Level Architecture-
  High Level Implementation Approach- Conceptual
  Framework- Governance Framework
• Completed Phase I of CabEnet Project in January
  2006
• Completed eIGIS Project in February 2006
• Completed Batho Pele Phase I Enhancement Project
  in May 2006
• Endorsement from Government

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• THANK YOU
• SIYABONGA
• KELEBOGILE
• KE A LEBOHA
• DANKIE
• SIYABULELA