Choose and Book Horizon Education and Training Forward Planning Session

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Choose and Book HorizonEducation and
TrainingForward Planning Session
Mark Measham WM SHA CaB Project Manager 16
November 2006

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Forward Planning Session ChooseandBook

• Just over the Horizon
• 15 20 mins reviewing the future changes to CaB
• Discuss the impact of the changes from an ETD
  point of view Challenges? Issues? Resolution?
• List top 5 for feedback to the main group.
• 1215 Lunch.

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1. Exam question

• Choose and Book is becoming a secure, everyday
  referral mechanism
• Q What other core operational NHS processes
  could Choose and Book support?

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What well cover

• Summary of high-level functionality
• Current functionality, new user types
• Current functionality, more utilisation
• New functionality short to medium term
• New functionality beyond Release 4
• Additional Services
• Future Services
• Other Services
• Next steps

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2. Summary of high-level functionality
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3. Current Functionality, new user types

• Choose and Book being the entry point for 18ww
• General Dental Practitioners
• Optometrists
• Nurse referrals
• AHPs
• Imms and Vaccs
• Others?

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4. Current Functionality, more utilisation

• Additional Requirements
• Service Selection Guidance
• Primary to Primary
• Migration to Direct Booking Services from
  Indirect Booking
• Others?

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5. New functionality Short term

• Release 3.3 - 10th Dec 2006-
• Patient Password Access
• 2WW Warning messages
• Reminder letter listed in URBN History screen
• Changes to Service Details
• Changes to Service Search
• Display of NACS codes
• Clear of Patient search fields
• Training materials available now!!!!

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5. New functionality Short term

• Release 3.4 early 2007-
• Changes to Support 2WW
• Finding Services Effectively Grouping Results
• Patient Printouts
• Usability Enhancements? RFAs?

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5. New functionality Medium term

• Release 4.0 mid 2007 onwards-
• Managing URBNs more closely from GP Systems
• Support for Diagnostic Referrals
• Finding Services Effectively
• Linked Appointments
• Enhanced Patient Demographic access
• Usability Enhancements

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Still to be decided Longer Term
6. New functionality Longer term Additional
Services
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Booking into Primary Care
6. New functionality Longer term Additional
Services

• Functionality to allow Patients to book into
  their GP Practice for an appointment with their
  Doctor
• Considerations
• GP System Compliance
• Change fatigue in the Practice
• Technical Deployment
• Existing Products in the Market
• Volumes
• GP demand and uptake
• Requirement to book into GPwSI
• Others?

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DiTV
6. New functionality Longer term Additional
Services

• Functionality to allow Patients to book their
  appointments through their TV set (must be a
  compatible service)
• Considerations
• Current DiTV Uptake
• Need to identify new Provider
• Priority

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Booking into Tertiary Care
6. New functionality Longer term Additional
Services

• Enabled by the listing of Tertiary services
  within the Directory of Services. This will allow
  Tertiary services to be Booked by authorised
  bookers, and enable Trust-based clinicians to act
  as Bookers
• Considerations
• Additional Trusts in Scope
• Complexity of Workflow
• Volumes
• 18ww synergy
• Synergy with R4.0 functionality

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Call Centre Integration
6. New functionality Longer term Additional
Services

• Integration with call centre technology that will
  exist within the BMS. This will allow an approved
  person to access calls made to the BMS that had
  been recorded, allowing rapid verification as to
  the content and purpose of the call
• Considerations
• Non Patient Facing
• Non-clinician facing
• Ability for call centres to take advantage
• Clinical safety/audit benefit

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Follow up Appointments
6. New functionality Longer term Additional
Services

• The capability to book follow-up appointments
  into a service that is stored within the
  Directory of Services. These will be linked to
  any previous first appointment.
• Considerations
• Volumes
• Additional Processes and Complexity

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Patient Reminders (SMS alerts)
6. New functionality Longer term Future Services

• Supplier Identified
• Due Diligence Complete
• Awaiting Outcome of DNA Work by DH before writing
  FBC

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Social Care
6. New functionality Longer term Future Services

• Functionality allowing the Listing and Booking of
  Social Care Services in Choose and Book
• Considerations
• Significant new user types
• Positioning with SAP and SAP DoS
• Others?

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RIS Integration
6. New functionality Longer term Other

• Choose and Book Integration with Radiology
  Information Systems
• Considerations
• New messaging
• Compliance
• Fragmentation of RIS market

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Referral access from PSIS
6. New functionality Longer term Other

• PSIS design and development progressing well
• Need appropriate access data access for
  non-scheduled care (WiCs, AE etc) to
• Prescribing information
• GP summary record
• Choose and Book Referral data?
• PSIS viewer would benefit from access to referral
  data
• Needs to be underpinned by appropriate
  information governance controls and legitimate
  relationships

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Greater decision support functionality
6. New functionality Longer term Other

• Offering enhanced Service Selection type guidance
• Address concerns with current functionality
• Leveraging other products in market

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Other suggestions?
6. New functionality Longer term Other

• Pricing of services for GPs to see?
• Return of other information through Choose and
  Book (results, letters, confirmations)?
• Others?

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Other suggestions?
6. New functionality Longer term Other

• Pricing of services for GPs to see?
• Return of other information through Choose and
  Book (results, letters, confirmations)?
• Others?

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Forward Planning Session ChooseandBook

• Just over the Horizon
• 15 20 mins reviewing the future changes to CaB
• Discuss the impact of the changes from an ETD
  point of view Challenges? Issues? Resolution?
• List top 5 for feedback to the main group.
• 1215 Lunch.