Vance E' Hitch Chief Information Officer U' S' Department of Justice

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• Vance E. HitchChief Information OfficerU. S.
  Department of Justice

Transforming Government IT as an Enabler of
Enhanced Mission Accomplishment
Secure E-Business Summit April 1, 2003
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Briefing Outline

• Mandate for Change The Presidents Management
  Agenda
• Why E-Government?
• Implementing E-Government at DOJ
• Challenges in Getting to Green
• Critical Success Factors

Department of Justice
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The Presidents Management Agenda

• A framework for transforming government
• Budget and Performance Integration
• Strategic Management of Human Capital
• Competitive Sourcing
• Improved Financial Performance
• E Government
• Common themes
• Service to citizens
• Results oriented
• Market-based innovation

Department of Justice
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Why E-Government?

• Government spends about 60 billion annually on
  IT
• Many projects do not meet cost, schedule or
  performance goals, or demonstrate value
• Not enough reengineering of business processes to
  take advantage of IT solutions
• Citizens do not see direct benefits
• Costly duplication
• Security weaknesses

Department of Justice
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Why E-Government?

• Presidents e-government initiative addresses
  these problems by
• Ensuring that IT investments are based on strong
  business cases and provide value
• Improving and expanding web-based services
• Modernizing agencies based on e gov tenets
• Consolidating and integrating IT investments
• Strengthening security
• Promoting reuse of solutions/technologies
• Success in implementing e-government is critical
  to other PMA initiatives, such as improved
  financial performance

Department of Justice
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E-Government is Transformation
E-Gov IS NOT Just another reform effort Just
good business Just another requirement E-Gov IS
Fundamental to mission accomplishment

• E-government reflects our 21st century reality of
• Rapid change
• Virtually instant global communications
• Erosion of traditional boundaries
• Government must adapt to this new reality to do
  its job of
• Defending the nation
• Protecting and serving its citizens

Department of Justice
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E-Government is Transformation
From Bureaucracy Top Down Communication Paper Ri
gid Controlling
To Virtual Organization Networks Bytes Agile Inn
ovative
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Implementing E-Gov at DOJ The Setting

• Historically, IT highly decentralized with many
  different data, system, and technical
  environments
• Component-centric culture with stove-piped legacy
  systems

Department of Justice
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Implementing E-Gov at DOJ Change Drivers

• 9/11new mission, new urgency
• IT key to ability to win war on terrorism
• Provides ability to conduct business in flexible,
  agile mode
• Enables sharing and use of information for
  mission purposes
• Promotes collaboration
• Demands from customers and mission partnerse.g.,
  state and local governments
• Need to operate more efficiently,
• and make better use of shrinking

Department of Justice
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Implementing E-Gov at DOJ Strategic Direction

• IT Vision
• IT will be a cohesive, forward-leaning enabler
  of enhanced DOJ mission accomplishment
• IT will
• Be an integrated departmentwide effort based on
  shared mission requirements
• Emphasize common solutions
• Be an active catalyst for business change
• Be proactive

Department of Justice
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Implementing E-Gov at DOJ The Path to Green

• Have launched strategic initiatives to improve
  and expand e-government, including
• Improving Web services for citizens, customers,
  and employees
• Improving information sharing
• Using common solutions to increase efficiency and
  reduce costs
• Increasing security
• While overall status is still RED,
• progress is now rated as GREEN

Department of Justice
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Web Services

• Major initiative to improve DOJ web presence
  will
• Provide citizens readier access to services and
  information
• Reduce the expense and difficulty of doing
  business with DOJ
• Enable expanded DOJ
• participation in OMB
• e-government projects

Department of Justice
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Information Sharing

• Building a unified infrastructure for internal
  DOJ communications and information sharing
• Promoting information sharing with state and
  local law enforcement and other mission partners

Law Enforcement Community
DOJ Unified Infrastructure
LEO / RISS Interface Gateway Information Sharing
Initiative
Department of Justice
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Common Solutions Description

• Common solutions are shared applications,
  databases, and/or infrastructure
• Common solutions reduce cost, promote
  information sharing, simplify work processes,
  encourage collaboration, and discourage the
  proliferation of stove-pipe applications.

Department of Justice
FBI
DEA
BOP
USMS
USA
OJP
ATF
JMD
Department of Justice
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Common Solution Examples

• Major initiatives
• Unified Financial Management System
• Joint Automated Booking System
• Other candidate areas
• Litigation Case Management
• Prisoner/Detainee Management
• Human Resources

Department of Justice
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Security Initiatives

• Developing an enterprise security architecture
  with departmentwide standards for classified and
  unclassified systems
• Systematically identifying and tracking the
  remediation of security weaknesses
• Implementing a departmentwide PKI

Department of Justice
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Enterprise Architecture

• Enterprise architecture is a roadmap for change
  guiding
• Vertical and horizontal integration
• Business process transformation
• Common solutions deployment
• Web services deployment
• DOJ focusing initially on infrastructure, common
  solutions, security in its to be architecture
• Working to fully align with OMB BRM and other
  reference models

Department of Justice
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Challenges in getting to GREEN

• Cultural barriers
• Biggest hurdle is cultural, not technical
• Need to manage change
• Large installed base of stovepiped legacy systems
• Most of IT dollars are tied up in legacy systems
• Typically single focus systems
• Not built to promote information sharing
• Difficult to change
• Weak skills base
• Project management

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Critical Success Factors

• Top management support
• A must have
• At DOJ, strong backing of AG, other senior
  executives
• Persistence
• Be in it for the long haul
• Keep moving forward despite inevitable setbacks
• Resources
• Skilled and motivated people
• Funding

Department of Justice
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Critical Success Factors

• Engaged business partners
• Link IT to business outcomes
• Build partnerships with business owners
• An environment conducive to change
• Model and reward change attributes such as
  flexibility, adaptability, resiliency
• Celebrate success
• A unified leadership team
• Build personal and professional relationships
• Communicate, communicate, communicate !

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Conclusion

• The Presidents Management Agenda and especially
  E-Government is really about transforming
  government to meet todays mission requirements
• There are lots of challenges also lots of
  opportunities
• Need your help and support

Department of Justice