EXPERIENCE

1
EXPERIENCE IN CEE CXO Conference God,
Hungary S. V. MANI General Manager Head
Eastern Europe
2
GOALS

• Establish a world class Global Development Center
• Achieve highest Quality Certifications
• Grow to preferred Near Shore Center
• Create a brand image in the region
• Achieve minimum 85 local staff
• Develop niche skills
• Achieve profitability in 27 months
• Discharge Corporate Social Responsibility
• Achieve 25 local business turnover

3
ACHIEVEMENTS

• World class Global Development Center established
• Achieved CMMi, PCMM Level 5, ISO 9001, BS7799
  and ISO 15001
• The only company to achieve these in whole of CEE
• Preferred nearshore center for several MNCs
• Highest ranked in the Hewitt Best Employer Survey
  in Hungary in 2005 among large IT services
  companies
• Achieved more than 85 local staff
• Most busy kiosk at Job Fairs in Budapest, Szeged,
  Debrecen and Krakow
• Niche skills developed in many technologies and
  multilingual capabilities
• Achieved profitability in 18 months from start
• CSR activities in childrens hospitals, old age
  homes, sponsoring Budapest Stars Hockey Team
  (Juniors) and activities in other social
  institutions
• Did not achieve 25 local business turnover

4
Contribution

• Quality systems
• Secured pride of place for Hungary in software
  world map
• Project Management
• Created a large pool of trained Project Managers
• Six Sigma Methodologies
• Created many certified Green Belts and some Black
  Belts
• Associate Certifications
• SAP, Project Management, ITIL, Java, Microsoft,
  Oracle
• Multiple Platform Skills
• Significant contribution to Hungarian Economy
• Global Corporate Social Culture

5
Challenges

• Ease of doing business quite complicated
• Adoption to CEE culture vis a vis Indian culture
• Complicated local labor laws
• Complicated payroll structure ever changing
• Dynamic tax laws
• Mobilizing large teams in short time
• Staffing mega projects
• Increasing competition for relatively small pool
  of skilled resources
• Visa processing complicated and time consuming
  in spite of joining EU
• Local business development
• Unstable political climate
• Attrition

6
Success Factors

• Location
• Centrally located in Europe
• Perfect time zone
• Technical and language abilities of local staff
• Productivity
• Proximity to Educational Institutions
• Very good Public Transport
• Building Architecture
• Stable Power Supply
• Options with IT Service Providers
• Excellent Security

7
Future Contribution From Indian Experience

• Establishing a hub for Regional Shared Service
  Center
• Executing mega projects gt 100 person years
• Application of best practices in India and from
  world wide experience in e-Governance
• Improve Hungarys competitiveness ranking from 66
  to at least 25
• Comply with EU requirements in e-Governance
• Improve governments service effectiveness G2C,
  G2B and G2G
• Improve government income significantly

8
Key to Success
Partnership Model
9
Thank You Contact details sv.mani_at_hu-tcs.com
Phone [phone] (direct)
36 20 546 9164 (mobile)