NexInfo_Oracle CX Cloud Webinar

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Using Oracle Service (CX) Cloud to Gain Deeper
Insight Into Your Organization Your Customers

• February 21, 2019

Presented by Saurav Pal Hemal Parikh _at_
NexinfoSolution
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Who Is NexInfo?

• SUMMARY
• Consulting company focused on helping clients
  achieve Operational Excellence via an optimal
  blend of Business Process Software consulting
  services
• Deep domain expertise, including Integrated
  Business Planning (IBP/SOP), Enterprise Resource
  Planning (ERP), Product Lifecycle Management
  (PLM), Customer Relationship Management (CRM),
  Enterprise Planning Management (EPM), Human
  Capital Management (HCM), Predictive Data
  Analytics, Security, Business Transformations
• Founded in 1999 and managed by computer industry
  business process professionals
• Clients include emerging companies and Fortune
  1000 corporations
• Recognized in the industry, including features in
  Gartner Reports, The Silicon Review (50 Smartest
  Companies of the Year 2016 and 10 Fastest Growing
  Oracle Solution Providers 2017), and CIO Review
  (100 Most Promising Oracle Solution Providers
  2015)
• PARTNERS
• CORPORATE INFO
• HQ in Orange County, CA with offices in Redmond,
  WA, Chicago, IL, Bridgewater, NJ, Dublin,
  Ireland, Chennai Bangalore, India
• Operations across the United States, Europe
  (Ireland, UK, Switzerland, Belgium) India

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Presenter Information
Name Saurav Pal Experience Expertise Oracle
Cloud CX Solutions Architect with 12 years of
experience in design and architecture of CRM
solutions across multiple industry verticals and
geographies. Oracle Certified Implementation
Specialist with experience in leading CX
transformation engagements, design and architect
complex Business solutions in the CRM industry
across industries.
Name Hemal Parikh Experience
Expertise Solutions Architect with 14
years of experience in delivering financial
solutions across industries geographies.
Oracle Certified Implementation Specialist
with experience in leading ERP
transformation engagements, recommending industry
best practices implementing Business
Optimization initiatives for Enterprise Customers
across industry domain. 
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Agenda
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Reminder Submitting Questions
Questions?
Please submit questions using the questions
option on the GoToWebinar panel.
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The Oracle CX Portfolio
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Why Service Cloud ? Modern Customer Service has
evolved

• Access on their terms
• Consistent information
• A clear path to an agent
• Know the facts about them
• Dont make them repeat
• Access to their peers

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Why Service Cloud? Become a modern Customer
service Organization
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Oracle Service Cloud Capabilities
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Oracle Service Cloud Capabilities
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The Power of Customer Knowledge
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Oracle Service Cloud Capabilities
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Oracle Service Cloud Capabilities
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Leverage Experts across the Enterprise
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Computer Telephony Integration
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Oracle Service Cloud Capabilities
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Oracle Service Cloud Capabilities
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Self-Learning Search Knowledgebase
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The Right Answer, The First Time
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Oracle Service Cloud Capabilities
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Oracle Service Cloud Capabilities
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Dynamic Interviews
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Oracle Service Cloud Capabilities
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Oracle Service Cloud Capabilities
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The right person to the right place at the right
time
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Monitor Resources for Compliance and Safety
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Advantages of having Oracle Service Cloud
compared to On-Prem Oracle EBS application
Oracle EBS On-Prem Oracle Service Cloud
No Email forwarding feature Email forwarding is available
Only one tab can be opened at a time Ability to open multiple tabs at same time is available
Have to go through multiple navigations to view related information Ability to view related information in one go
No Knowledgebase available Knowledgebase is available
No dashboard creating capability Ability to create dashboards for different set of Users
No readily available feature of integrating with Outlook In-built capability of integrating with Outlook
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Oracle Service Cloud Platform
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Oracle Service Cloud Platform
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Developer Tools Workflows
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Interactive Customer Experience
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Build to Extend
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Support for all Integration Technologies
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Oracle Service Cloud Integration with Microsoft
Outlook

• Microsoft Outlook can be easily integrated with
  Oracle Service Cloud, enabling you to share
  contacts, tasks and synchronize your emails
• Using Outlook integration, you data will be
  up-to-date and you do not need to switch back and
  forth between applications
• Outlook integration comprises of the following
  components
• Contact synchronization Enter contact
  information only one-time in either Outlook or in
  Service Cloud and have that shared in both
  applications
• Task synchronization - Enter task information
  only one-time in either Outlook or in Service
  Cloud and have that shared in both applications
• Email integration Append Outlook email,
  including attachments to existing contacts,
  organizations, opportunities and incidents in
  Service Cloud

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Oracle Service Cloud Integration with Microsoft
Outlook
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Thank you.

• Questions?

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Contact Us
Dublin, Ireland
Bellevue, WA
Bridgewater, NJ
Orange, CA Santa Ana, CA
Chicago, IL
Bangalore, India
Chennai, India