5 ways intelligent automation can transform your financial services business - PowerPoint PPT Presentation

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5 ways intelligent automation can transform your financial services business


Intelligent automation holds immense promise for elevating performance, boosting profitability, and gaining a competitive edge for financial services businesses – PowerPoint PPT presentation

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Title: 5 ways intelligent automation can transform your financial services business

5 Ways Intelligent Automation Can Transform Your
Financial Services Business Intelligent
automation holds immense promise for elevating
performance, boosting profitability, and gaining
a competitive edge for financial services
Intelligent automation technologies like Robotic
Process Automation, artificial intelligence, and
machine learning are transforming how financial
services businesses operate. When implemented
strategically, these technologies have the power
to streamline processes, improve efficiency,
enhance customer experiences, and minimize risks.
At its core, intelligent automation enables
financial services firms to do more with less -
achieving higher productivity and agility while
reducing costs and reliance on manual
labor. What is Intelligent Automation? Intelligen
t automation utilizes artificial intelligence,
robotic process automation, and
other technologies to identify and automate
routine business tasks, resulting in more
effective and
  • efficient operations. It employs technologies
    like machine learning and natural language
    processing to enable systems and software robots
    ('bots') to think, act and adapt like humans.
  • Unlike traditional IT automation which performs
    predefined tasks, intelligent automation relies
    on cognitive capabilities that allow systems to
    learn from data, spot patterns, make autonomous
    decisions, and self-correct errors. This
    convergence of artificial intelligence, robotic
    process automation, and other emerging
    technologies empowers automated systems to handle
    flexible, changing, and exception-based tasks
    with minimal human intervention.
  • Together, these capabilities allow intelligent
    automation to replicate human decision-making
    and improve over time based on outcomes. The
    overall aim of intelligent automation is to
    augment human capabilities and reduce manual work
    and costs while improving consistency, speed,
    and quality of output.
  • Automation technologies
  • Here are some of the key automation technologies
    used in intelligent automation
  • Robotic Process Automation (RPA) RPAs are
    software robots that operate through rules-based
    algorithms to mimic human actions and automate
    repetitive manual tasks. They integrate with
    existing applications to complete tasks at much
    higher volumes and speeds with rule-based
  • Artificial Intelligence (AI) AI technologies
    like machine learning and deep learning
    algorithms enable systems to think, act and
    improve over time with exposure to data. They
    empower automated processes with abilities like
    pattern recognition, natural language
    processing, and decision-making.
  • Machine Learning A type of AI that allows
    software applications to become more accurate
    over time without being explicitly programmed.
    Machine learning algorithms enable automated
    systems to mimic human cognitive functions like
    learning from data

and experience.
Five Ways Intelligent Automation Can Transform
Your Financial Services Business
Here are five ways intelligent automation can
transform financial services businesses Transfor
m Customer Journeys By automating repetitive
manual tasks through technologies like robotic
process automation, artificial intelligence, and
machine learning, intelligent automation can
dramatically improve the speed, convenience, and
personalization of customer engagement for
financial services businesses. Customers benefit
from faster responses, 24/7 availability, and a
more seamless experience. Customer service
chatbots and AI-powered robo-advisors provide
on-demand assistance and support. Automated
fraud detection and anomaly identification based
on AI and behavioral analytics enhance security
while minimizing customer friction. Overall,
intelligent automation has the potential to
elevate interactions across digital channels and
enable financial services firms to gain an edge
through superior customer experiences.
Enhance Employee Experiences One of the major
advantages of intelligent automation for
financial services businesses is its potential to
improve employee experiences and productivity. By
automating repetitive manual tasks through
technologies like robotic process automation and
artificial intelligence, workers are freed from
rules-based data entry and administrative work
that offer little satisfaction. They can instead
devote time to value-added activities that
leverage human skills like critical thinking,
problem-solving, and empathy. This shift to more
engaging work can boost worker satisfaction,
retention, and engagement. Additionally,
automation offers opportunities to upskill
employees for roles interfacing with AI systems.
Overall, when implemented appropriately,
intelligent technologies have immense potential
to transform employee work lives within financial
services through redeployment, skill
development, and better work design. Unify
Operations Intelligent automation technologies
like robotic process automation, artificial
intelligence, and machine learning have the
potential to integrate and automate processes
across siloed systems within financial services
businesses. By automating data hand-offs and
exchanges between different units, intelligent
automation increases coordination, reduces
redundancy, and speeds up cross-functional
processes. It also provides a unified view of
data through integration, supporting better
decision-making. When implemented well, the
benefits include improved cost efficiencies,
faster responses, and reduced errors. The key is
employing a combination of automation
technologies to achieve end-to-end visibility
and integration across an organization. In
essence, properly implemented intelligent
automation has immense potential to break down
information and operational silos to create a
truly unified financial services business.
Reduce Risk Intelligent automation technologies
like artificial intelligence, machine learning,
and robotic process automation have considerable
potential to lower operational and financial
risks for financial services businesses.
Automated compliance monitoring across processes
and transactions helps ensure adherence to
regulations and minimize compliance risks.
AI-powered fraud detection and anomaly
identification systems analyze data in real-time
to detect suspicious activity. Automated
exception handling and remediation reduce errors.
The benefits arise from the technologies'
ability to analyze vast amounts of data, detect
patterns, flag anomalies and take appropriate
actions. Properly implemented intelligent
automation, therefore, has immense potential to
reduce exposure to various risks for financial
institutions by automating error-prone manual
tasks, obtaining deeper data-driven insights, and
enabling faster detection and responses. Improve
Data Quality Intelligent automation utilizes
technologies like artificial intelligence,
machine learning and robotic process automation
to identify, extract, validate, and integrate
data from disparate sources within financial
services businesses. These capabilities provide
multiple ways to improve the overall quality of
an organization's data. For example, AI-powered
data extraction tools can accurately parse data
from documents and databases. Automated data
validation routines detect incomplete,
inaccurate, or duplicate information. Machine
learning algorithms aid data classification and
labeling to create consistent data taxonomies.
Automated data reconciliation and matching
identify and resolve issues across systems that
store the same data differently. Combined with
Robotic process automation of manual data entry
tasks prone to human error, these intelligent
automation technologies help ensure data is
accurate, consistent, complete, and readily
accessible. The result is timely,
high-quality information that supports more
effective decision-making, risk management, and
customer experiences. Benefits of Services
Intelligent Automation in Financial
  • Here are some key benefits of intelligent
    automation in financial services
  • Improved efficiency and productivity - Automating
    repetitive manual tasks frees up employees for
    higher-value work and speeds up processes. This
    boosts overall efficiency and productivity.
  • Reduced costs - Automation reduces labor costs by
    lowering the number of employees required for
    rules-based tasks. It also cuts costs from
    errors, non-compliance, and fraud.
  • Enhanced risk management and compliance -
    Automated monitoring and real-time anomaly
    detection minimize risks and ensure regulatory
  • Superior customer experiences - Faster, more
    convenient, and personalized customer journeys
    improve customer satisfaction and retention.
  • Increased agility and scalability - Automation
    enables operational processes to quickly adapt
    and scale up or down based on demand.
  • Improved data-driven decision-making - AI
    capabilities provide clean, integrated data that
    enables evidence-based strategies and policies.
  • Access to talent - Automation helps alleviate
    talent shortages by freeing up employees for
    more strategic work and attracting tech-savvy job
  • Optimized workforce - Employees spend more time
    on higher-value work that leverages human skills
    and expertise.

  • Innovation - Resources freed up through
    automation can be reinvested in innovation
  • initiatives to drive growth.
  • Challenges of Intelligent Automation in financial
  • Here are some challenges of implementing
    intelligent automation in financial services
  • Cost - Intelligent automation technologies like
    AI, machine learning, and RPA can be expensive
    to deploy and maintain at scale.
  • Legacy systems - Integrating automation solutions
    with outdated legacy IT systems can be complex
    and costly.
  • Skill shortages - There is a shortage of people
    with the skills to properly implement and manage
    intelligent automation technologies.
  • Limited ROI - Without a clear business case and
    ROI, it can be difficult to justify the
    investment in automation.
  • Data issues - Automation relies on high-quality
    data, but financial services firms often
    struggle with data silos, inaccuracies, and
  • Resistance to change - Employees may resist the
    change that automation brings for fear of job
    losses or increased workload.
  • Regulation - Regulators need to catch up with new
    technologies to develop appropriate governance
  • Vendor lock-in - Reliance on a single vendor for
    automation solutions poses risks if that vendor
    fails to deliver or is acquired.
  • Lack of oversight - Automated systems need proper
    governance, control frameworks, and ongoing
    human oversight to operate ethically and

  • Implementation risks - Projects often fail to
    meet objectives due to issues like
  • incomplete requirements, changing priorities, and
    technical difficulties.
  • Conclusion
  • Intelligent automation holds immense promise for
    elevating performance, boosting profitability,
  • and gaining a competitive edge for financial
    services businesses. However, a careful, phased
    approach is required that addresses issues like
    change management, data quality, cost
    justification, skills gaps, and governance.
  • When implemented appropriately, the benefits of
    transforming customer journeys, enhancing
    employee experiences, unifying operations,
    reducing risks, and improving data quality
    through intelligent automation can be truly
    transformative for financial services firms
    looking to thrive in a rapidly changing
    industry. With the right people, processes, and
    technologies in place, intelligent automation
    can light the path to the future of finance.
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