Customer Relationship Management Market PPT: Demand, Trends and Business Opportunities 2023-28

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Global Customer Relationship Management (CRM)
Market Research and Forecast Report 2023-2028




Author Elena Anderson, Marketing Manager
IMARC Group
Copyright IMARC Service Pvt Ltd. All Rights
Reserved
2019 IMARC All Rights Reserved
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About IMARC Group
Report Description
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Report Description and Highlights
Report Description
Global Customer Relationship Management (CRM)
Market Research Report The latest report by
IMARC, titled Customer Relationship Management
(CRM) Market Global Industry Trends, Share,
Size, Growth, Opportunity and Forecast 2023-2028
" the global data catalog market reached a value
of US 770.7 Million in 2022. Customer
relationship management (CRM) refers to numerous
solutions designed to manage, organize, and
monitor interactions and relationships of
organizations with customers. These solutions
offer real-time communication, and supplement and
improve traditional relationships by phone and
e-mail. It helps businesses efficiently carrying
out the procedures of sales, accounting, and
management by offering real-time access to a
centralized database, thus eradicating the need
for unnecessary paperwork. In recent years, CRM
has gained momentum as it is being widely
employed in various industry verticals, such as
banking, financial services and insurance (BSFI),
retail, telecommunications, healthcare,
government, and education. Request Free Sample
Report https//www.imarcgroup.com/customer-relati
onship-management-market/requestsample
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Report Description and Highlights
Report Description

Global Customer Relationship Management (CRM)
Market Trends One of the primary factors
driving the market is the extensive utilization
of artificial intelligence (AI). For instance,
organizational departments, including sales and
marketing and customer services and support, are
extensively integrating customer relationship
management systems with AI in order to enhance
consumer experience and feedback and develop
strong bonds with them, thereby positively
influencing the market growth. Additionally,
rapid digital transformation is escalating the
demand for CRM solutions due to the growing usage
of digital channels like social media platforms
by individuals to interact with brands. Besides
this, CRM solutions minimize costs, increase
response times and enhance consumer satisfaction.
Along with this, the sudden coronavirus disease
(COVID-19) outbreak has led to extensive adoption
of work-from-home (WFH) policies, thereby
prompting companies to opt for CRM solutions to
interact with employees effectively in a
remote-working environment. Other major
growth-inducing factors include the shifting
preferences from push marketing to pull
marketing, increasing popularity of cloud
solutions, and constant technological
advancements in business intelligence. Looking
forward, IMARC Group expects the market value to
reach US 110.3 Billion by 2028, expanding at a
CAGR of 11.2 during the forecast period
(2023-2028).
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Report Description and Highlights
Report Description
Market Summary Breakup by Component S
oftware Services Breakup by Deployment
Mode On-premises Cloud-based
Breakup by Organization Size Small
and Medium-sized Enterprises Large Enter
prises Breakup by Application Customer
Service Customer Experience Management
CRM Analytics Marketing Automa
tion Salesforce Automation

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Report Description and Highlights
Report Description
Others Breakup by Industry Vertical
BFSI Retail Healthcare
IT and Telecom Discrete
Manufacturing Government and Education
Others Breakup by Region Nort
h America United States
Canada Asia-Pacific
China Japan
India South Korea

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Report Description and Highlights
Report Description
Australia Indo
nesia Others Europe
Germany France
United Kingdom
Italy Spain
Russia Others
Latin America Brazil
Mexico Others
Middle East and Africa

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Report Description and Highlights
Report Description

• Competitive Landscape with Key Players
• Adobe Inc. Cisco Systems Inc. Insightly Inc. Inter
  national Business Machines Corporation
  Microsoft Corporation Oracle Corporation Pegasyste
  ms Inc. Ramco Systems Limited Sage Group plc Sales
  force.com Inc. SAP SE SugarCRM Inc. Zoho Corporati
  on Private Limited.
• View Full Report with TOC List of Figure
  https//www.imarcgroup.com/customer-relationship-m
  anagement-market

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Partial List of Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
A partial List of our Clients
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Partial List of Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
A partial List of our Clients
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Report Description and Highlights
Report Description

2019 IMARC All Rights Reserved This
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