Global Cloud-Based Contact Center Market PPT: Demand, Trends and Business Opportunities 2022-27

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Global Cloud-based Contact Center Market Research
and Forecast Report 2022-2027




Author Elena Anderson Marketing Manager IMARC
Group
2022 IMARC All Rights Reserved
Copyright IMARC Service Pvt Ltd. All Rights
Reserved
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About IMARC Group
Report Description
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Consulting Group is a leading adviser on
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Report Description and Highlights
Report Description
Global Cloud-based Contact Center Market
Research Report 2022-2027 According to the
latest report by IMARC Group, titled "Cloud-based
Contact Center Market Global Industry Trends,
Share, Size, Growth, Opportunity and Forecast
2022-2027," the global cloud-based contact center
market reached a value of US 17.7 Billion in
2021. A cloud-based contact center refers to
the central point in an enterprise that allows an
outbound and inbound communication channel with
customers. It is a comprehensive suite of
applications, tools and cloud-hosted services
that are generally installed in large businesses
for effectively handling customer care services.
It involves the utilization of several methods of
communication, including email, voice and social
media, in order to connect with customers while
maintaining a consistent record. As a result,
it offers enterprises a modern alternative to
on-premises contact centers and easy and quick
access to multiple services and tools required to
communicate in todays web-based world. Request
for a PDF sample of this report
https//www.imarcgroup.com/cloud-based-contact-cen
ter-market/requestsample

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Report Description and Highlights
Report Description
Global Cloud-based Contact Center Market
Trends The global market is primarily driven by
the rising need for efficient communication
systems across multiple sectors. This is
supported by rapid digitization across the globe
that has encouraged multiple businesses to
heavily invest in the deployment of cloud-based
contact centers. Furthermore, the sudden outbreak
of coronavirus disease (COVID-19) and the
increasing adoption of remote working practices
have accelerated the utilization of cloud
solution across several countries. Since the
cloud-based contact center is a reliable and
convenient solution for enterprises to continue
their business during the onset of the pandemic,
this is providing a boost to the market growth.
Additionally, continual technological
advancements and the integration of artificial
intelligence (AI) and machine learning (ML) with
the cloud-based contact center are acting as
major growth-inducing factors. The market is
further driven by the rising adoption of the
service platform across banking and financial
institutions for providing sophisticated and
smooth customer interaction. Other factors,
including rapid digitization, continuous
improvements in the information technology (IT)
infrastructure and extensive research and
development (RD) activities conducted by key
players, are also positively influencing the
market.

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Report Description and Highlights
Report Description
Looking forward, IMARC Group expects the market
to reach US 63.8 Billion, exhibiting at a CAGR
of 23.10 during 2022-2027. View Report TOC,
Figures and Tables https//www.imarcgroup.com/clo
ud-based-contact-center-market

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Report Description and Highlights
Report Description

• Key Market Segmentation
• The research report includes the following
  segments
• Breakup by Vehicle Type
• Solution
• Automatic Call Distribution
• Agent Performance Optimization
• Dialers
• Interactive Voice Response
• Computer Telephony Integration
• Analytics and Reporting
• Service
• Professional Services
• Managed Services
• Breakup by Deployment Mode
• Public Cloud
• Private Cloud
• Hybrid Cloud

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Report Description and Highlights
Report Description

• Breakup by Organization Size
• Small and Medium-sized Enterprises
• Large Enterprises
• Breakup by End Use Industry
• BFSI
• IT and Telecom
• Media and Entertainment
• Retail
• Logistics and Transport
• Healthcare
• Others
• Breakup by Region
• North America
• Asia Pacific
• Europe
• Latin America
• Middle East and Africa

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Report Description and Highlights
Report Description

•  
• Competitive Landscape with Key Players
• 3CLogic
• 8x8 Inc
• Avaya Inc
• Cisco Systems Inc
• Content Guru Limited
• Five9 Inc
• Genesys
• NICE Ltd
• RingCentral Inc
• Talkdesk
• Twilio Inc
• Vocalcom
• Vonage
•  

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Key Questions Answered in the Report
Report Description

• What was the size of the global cloud-based
  contact center market in 2021?
• What is the expected growth rate of the global
  cloud-based contact center market during 2022-
  2027?
• What are the key factors driving the global
  cloud-based contact center market?
• What has been the impact of COVID-19 on the
  global cloud-based contact center market?
• What is the breakup of the global cloud-based
  contact center market based on the component?
• What is the breakup of the global cloud-based
  contact center market based on the deployment
  mode?
• What is the breakup of the global cloud-based
  contact center market based on the organization
  size?
• What is the breakup of the global cloud-based
  contact center market based on the end use
  industry?
• What are the key regions in the global
  cloud-based contact center market?
• Who are the key players/companies in the global
  cloud-based contact center market?
•  

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Table of Contents
Report Description
1    Preface2    Scope and Methodology    2.1
   Objectives of the Study    2.2  
 Stakeholders    2.3    Data Sources       
2.3.1    Primary Sources        2.3.2  
 Secondary Sources    2.4    Market Estimation 
      2.4.1    Bottom-Up Approach        2.4.2  
 Top-Down Approach    2.5    Forecasting
Methodology3    Executive Summary4  
 Introduction    4.1    Overview    4.2    Key
Industry Trends5    Global Cloud-based Contact
Center Market    5.1    Market Overview    5.2
   Market Performance    5.3    Impact of
COVID-19    5.4    Market Forecast

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Table of Contents
Report Description
6    Market Breakup by Component    6.1  
 Solution        6.1.1 Market Trends       
6.1.2 Key Segments 6.1.2.1 Automatic
Call Distribution 6.1.2.2 Agent
Performance Optimization 6.1.2.3
Dialers 6.1.2.4 Interactive Voice
Response 6.1.2.5 Computer Telephony
Integration 6.1.2.6 Analytics and
Reporting 6.1.3 Market Forecast    6.2  
 Service        6.2.1 Market Trends       
6.2.2 Key Segments 6.2.2.1
Professional Services 6.2.2.2 Managed
Services 6.2.3 Market Forecast    
Click here to visit the complete table of
content with list of figures and tables
https//www.imarcgroup.com/cloud-based-contact-cen
ter-market/toc

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Partial List of Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
A partial List of our Clients
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Partial List of Clients
We are the trusted business partners to the
world's leading corporates, governments, and
institutions
A partial List of our Clients
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Report Description and Highlights
Report Description

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