How To Address Ophthalmology EHR Usability Issues - PowerPoint PPT Presentation

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How To Address Ophthalmology EHR Usability Issues


Electronic health records (EHRs) are powerful tools that give incredible power, usability, and flexibility to health care providers, and by some estimates, nearly 96 percent of hospitals in the United States use an EHR system. – PowerPoint PPT presentation

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Title: How To Address Ophthalmology EHR Usability Issues

  • How to solve your ophthalmology EHR usability
    issues Train your staff, customize your
    settings, and optimize your workflows
  • Electronic health records (EHRs) are powerful
    tools that give incredible power, usability, and
    flexibility to health care providers, and by some
    estimates, nearly 96 percent of hospitals in the
    United States use an EHR system.
  • Electronic health records are a core component of
    a health care providers IT system, and they
    power a wide range of tools, including schedule
    management, appointment scheduling, billing,
    pre-authorization, and provider access to a
    patients medical charts. Specifically, they
    decrease charting time and the amount of effort
    needed to document a patients visit while also
    lessening the complexity that is required to meet
    regulatory reporting standards for health care
    providers and also improving an offices
    usability, operations, and patient handling
  • But despite their incredible usability and
    flexibility, many health care providers struggle
    to use their optometry software and electronic
    health record systems, and this can impact
    office operations and affect the quality of
    patient care that a provider can deliver. Common
    EHR problems include
  • Difficulty capturing documentation
  • Increased day to day burdens
  • Lack of interoperability with different programs
  • Problematic access to and reporting for EHR
    performance and other variables
  • This blog will look at common EHR usability
    issues and how to overcome them.
  • The problem with EHR usability issues
  • Even as electronic health record systems continue
    to develop and become more sophisticated,
    problems persist, and these problems have a
    variety of impacts. Chief among them is that
    issues with EHRs could potentially lead to harm
    to patients. These can include problems related
    to system design and implementation, with issues
  • Drug dosing errors Drug dosing errors can stem
    from the removal or inappropriate placement of a
    decimal point during the entry, which can lead
    to overdosing or inadequate doses.

  • A cluttered interface A confusing dashboard
    interface can result in the health care provider
    choosing the wrong medication for a patient.
  • Alert fatigue Too many alerts can cause
    providers to begin to ignore them, which can
    lead to a variety of errors. Too many alerts can
    also cause providers to lose concentration or
    have workflows that are disrupted.
  • Lack of consistency in data entry A complex or
  • dashboard or EHR interface can result in click
    fatigue, and that increases the risk of error
    and can cause burnout or frustration among
    health care providers.
  • Obviously, these optometry practice software
    problems have a variety of root causes. The root
    cause of optometry EHR usability issues include
    inadequate training, a lack of attention to
    settings, and simple subjective criteria such as
    dashboard design, font size, and display color.
    Luckily, a good EHR system will have a design
    that overcomes many of these issues, and a full
    review of an EHR prior to signing a use contract
    will ensure that a health care provider winds up
    with a system they can use.
  • Recommendations to overcome electronic health
    record usability issues
  • Choose an electronic health record system that
    has great flexibility and opportunities for
    customization. Customization is key to EHR use
    since each user will have different staff,
    different processes, and different preferences.
    There is no true off-the-shelf EHR system, and a
    good system that works well for a particular
    health care provider will offer full
    customization ability so you can have a system
    that works smoothly for all your providers.
  • Assess your workflow needs in detail before
    choosing an EHR system or HIPAA compliance The
    best way to find an electronic health record
    system that works for you is to perform a
    detailed workflow analysis of all your operations
    and procedures. Once the process is fully
    spelled out, work with the eyecare EHR provider
    or your eyecare EHR vendor to align your
    workflow with the EHR workflow and understand how
    the electronic health record system will enable
    decision support, documentation, and data
  • Conduct thorough training of all your staff on
    the EHR and all its features, quirks, and tools.
    As with any powerful new piece of technology,
    getting to know how to use an electronic health
    record may be most of the battle. One or more

  • sessions for either your health care
    professionals, front office staff, back-office
    staff, and physicians may be needed to get to
    fully know your system and get the most out of
    it. This training should include both
    classroom-style instruction and hands on
    training so your staff can be more familiar with
    the system.
  • Role-based training for specific workflows may
    help key staff understand how their interfaces
    work, and make sure to appoint superusers or
    system custodians who can be resources for peers
    who need help or new employees who are
  • Align your workflows to the EHR. Often, simple
    tweaks to your workflow can go a long way to
    making your EHR more usable. This can include
    proper settings for alerts, how to present and
    group lab results, how to record numeric data,
    where to source medication content, and
    optimizing third-party apps that your clinicians
    already use.
  • Find the EHR that works for you
  • Over the past decade or so, electronic health
    records have emerged as indispensable components
    of modern health care offices, but despite their
    revolutionary power, they have not solved all
    problems for every office, and in some cases,
    they can exacerbate the problems they were meant
    to solve. While any office will have problems to
    confront and solve, electronic health records
    are key for a number of reasons they can help
    to ensure the health and usability of patient
    records and be used to enhance patient safety
    and improve patient outcomes. Luckily, a bit of
    work up front can help solve those problems, and
    that can include training, custom settings,
    standardize workflows, and finding an EHR that
    has an ample amount of flexibility.
  • Eye Care Leaders has multiple solutions for
    practices looking for a powerful, intuitive,
    simple to use electronic health record system.
    Based on the companys myCare platform, tools
    like iMedicWare allow providers to take control
    of their practice with a single-platform EHR, PM,
    ASC, and optical solution that provide powerful
    solutions and analytics reporting.
  • To learn more, contact Eye Care Leaders today and
    schedule a free consultation.
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