Call Center AI Market Analysis on Current Trends and Growth - PowerPoint PPT Presentation

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Call Center AI Market Analysis on Current Trends and Growth

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Geographically, the call center AI market will register the highest growth in North America in the upcoming years, as per the estimates of the market research company, P&S Intelligence – PowerPoint PPT presentation

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Title: Call Center AI Market Analysis on Current Trends and Growth


1
2022
Call Center AI Market Opportunities, Companies
and Trends in Coming Years
2
The global call center AI market attained a
valuation of 914.5 million in 2018 and it is
predicted to generate a revenue of more than
2,990.1 million by 2024. Furthermore, the market
will advance at a CAGR of 22.6 between 2019 and
2024. The main factors driving the advancement of
the market are the burgeoning requirement for
improved customer care services and customer
engagement and the surging usage of AI-powered
chatbots for managing work operations efficiently
and effectively. Several industries such as
banking, financial services, and insurance
(BFSI), telecom, retail, and healthcare are
increasingly focusing on the adoption of various
AI solutions and technologies for their call
center services. For example, Marks and Spencer
plc, which is a U.K. based retailer, announced in
August 2018 that it aims to displace as many as
100 switchboard employees with an artificial
intelligence (AI)-based system that has been
developed by the firm, Twilio Inc. This AI
system handles calls for 640 retail stores and
outlets from 13 contact center hubs located
across the U.K. It allows the routing of voice
calls to the appropriate departments with an
accuracy of more than 90 and enables the
analysis of 12 million customer interactions in
real-time every year. Depending on component, the
call center AI market is divided into solutions
and services. Between the two, the solutions
category recorded higher growth in the market in
the past.
3
This category is further subdivided into
chatbots, intelligent interactive voice response
(IVR) system, and intelligent virtual assistant
(IVA). Out of these, the chatbots sub-division
registered the highest growth in the call center
AI market across the globe during the last few
years. This was because of the huge requirement
for chatbots in several industries such as retail
e-commerce, banking, financial services, and
insurance (BFSI), telecom, and media
entertainment. The market is also classified,
on the basis of technology, into automatic speech
recognition, machine learning, natural language
processing (NLP), cognitive computing, image
processing, video recognition, and computer
vision. Out of these, the automatic speech
recognition (ASR) category recorded the highest
growth in the market in the past years. This was
because this technology creates customer database
with extremely accurate insights, provides
improved quality monitoring, optimizes the
complex processes of IVR, and allows customer
self-service. Request to Get the Sample Report
https//www.psmarketresearch.com/market-analysis/c
all-center-ai-market/report-sample
4
Geographically, the call center AI market will
register the highest growth in North America in
the upcoming years, as per the estimates of the
market research company, PS Intelligence. This
is credited to the surging investments being made
for the incorporation of AI-based solutions, the
rising demand for automated work operations from
call centers, the rapid advancements being made
in voice recognition technology, the growing
demand for personalized customer experience, and
the existence of several leading players in the
region. Hence, it can be said with confidence
that the market will exhibit huge expansion
across the world in the coming years, mainly
because of the mushrooming demand for improved
customer care services from organizations
operating in various industries. More Related
reports by PS Intelligence Natural Language
Processing (NLP) Market Key Trends And
Opportunity Areas by Leading Players Machine
Learning as a Service (MLaaS) Market Top
Companies, Investment Trend, Growth Innovation
Trends by 2030
5
  • Market Segmentation by Component
  • Solutions
  • Chatbot
  • Intelligent virtual assistant (IVA)
  • Intelligent interactive voice response (IVR)
    system
  • Services
  • Professional
  • Managed
  • Market Segmentation by Deployment
  • On-Premises
  • Cloud
  • Market Segmentation by Technology
  • Natural Language Processing (NLP)
  • Machine Learning
  • Automatic Speech Recognition (ASR)
  • Others (Computer Vision, Video Recognition, Image
    Processing, and Cognitive Computing)

6
  • Market Segmentation by Industry
  • Banking, Financial Services, and Insurance (BFSI)
  • Retail and E-commerce
  • Healthcare
  • Telecom
  • Media and Entertainment
  • Others (Energy Utilities, Oil Gas, Education,
    Government, and Automotive)
  • Market Segmentation by Region
  • North America Call Center AI Market
  • U.S. and Canada
  • Europe Call Center AI Market
  • U.K., Germany, France, Russia, Italy, and Rest of
    Europe

7
  • Asia-Pacific (APAC) Call Center AI Market
  • By component
  • By deployment
  • By technology
  • By industry
  • By country China, Japan, India, South Korea,
    Australia, and Rest of APAC
  • Latin America (LATAM) Call Center AI Market
  • By component
  • By deployment
  • By technology
  • By industry
  • By country Brazil, Mexico, and Rest of LATAM
  • Middle East Africa (MEA) Call Center AI Market
  • By component
  • By deployment
  • By technology
  • By industry
  • By country U.A.E., Saudi Arabia, Turkey, South
    Africa, and Rest of MEA

8
  • This study covers
  • Historical and the present size of the Call
    Center AI Market
  • 2. Historical and the present size of the
    market segments and understand their comparative
    future potential
  • 3. Potential of on-demand logistics services,
    so the market players make informed decisions on
    the sales of their offerings
  • 4. Competitive scenario of various market
    segments across key countries in several regions
    for uncovering market opportunities for the
    stakeholders
  • 5. Major players operating in the market and
    their service offerings

9
Disclaimer PS Intelligence always keeps its
customers interests at the core while carrying
out research activities. PS Intelligence ensures
the reliability and accuracy of information and
data provided in its market research
publications. However, the information in
publications is subject to fluctuations, as it is
based on primary interviews of officials from
various companies or organizations. PS
Intelligence is not responsible for any incorrect
data provided by the key industry players of the
concerned domain. the information or analysis in
PS Intelligence publications represents opinions
based on research and should not be interpreted
as statements of fact. Information in this report
was believed to be correct at the time of
publication, but cannot be guaranteed. PS
Intelligence does not endorse any product,
service, or vendor depicted in its research
publications. All intellectual properties,
including trademarks and copyrights, belong to
their respective owners and may be protected by
copyright. Under no circumstance can these be
reproduced in any form without prior written
agreement of their owners. An order for market
research report is intended for internal use of
the company only and not for disclosure to third
parties or any other publication in general. No
service, report, or part thereof provided by PS
Intelligence can be reproduced, republished,
resold, revealed, distributed, circulated, or
sublicensed in any medium or form now realized or
hereafter become realized, including but not
limited to, all forms of optical-based media,
magnetic, electronic, or digital, without a
written permission from Prescient Strategic
Intelligence Pvt. Ltd.
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