Choosing a VOIP Phone System for Your Dental Practice

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• Choosing A VOIP Phone System For Your Dental
  Practice

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• Evaluating a Voice Over Internet Protocol (VOIP)
  phone system for dental office phone service can
  be daunting. With the latest advancements in
  communication technology, you're likely
  discovering terms and features you've never heard
  of before.
• You probably already have call waiting, music
  playing while on hold, and several lines for
  patients to call in. But, how different would an
  auto-attendant, custom greeting options, and dial
  plan editors make in your busy dental practice?
• At ADIT, we would wager it would significantly
  improve your workflow and boost your patients'
  interactions with your staff.
• Factors that Can Impact Your Dental VOIP Phone
  Service
• Prior to shopping around for a VOIP system for
  your dental practice, you need to evaluate
  several factors that could impact the quality of
  your service, including
• User reviews
• Pricing
• Overall industry rating
• Features included in the cost
• Scalability
• You also need to determine if your internet
  provider is reliable and can supply the bandwidth
  necessary to handle a VOIP phone service.

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• Features VOIP for Dentists Must Have

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• To help you research how the latest dental office
  phone systems work, we've listed some top
  features your VOIP should provide. Don't worry!
  We've also provided a brief overview so you can
  understand how each will benefit your operations
  and help you make an informed choice. Keep in
  mind that these are just a few of many VOIP phone
  service characteristics.
• If you have specific VOIP communication needs,
  consider reaching out to one of our team members
  to learn more about the countless customizations
  available for a comprehensive phone service
  system for dental offices.
• Call Recording For Your Dental Office
• A valuable feature of a quality VOIP phone system
  is the ability to record calls that come into
  your office. Not only can you play them back
  later, but you can assess your front desk's
  ability to provide the standard of customer
  service you expect when speaking with your dental
  patients. Instead of only getting one side of the
  conversation by standing by as your receptionist
  answers the VOIP phone, you can hear the entire
  discussion and full context.
• This can help you determine if additional
  coaching is necessary, what marketing aspects
  need to be addressed when scheduling
  appointments, and more!
• Dial Plan Editor For Your VOIP Phone System
• A dial plan editor is essential to creating a
  master call plan. This feature ensures that you
  control where phone calls get routed, who should
  be answering them, and the greeting or
  information your patient hears.

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• ADIT can assist you in mapping out your call
  flows and use automation to correctly guide
  callers to the contact person or business
  information they're trying to get. This means
  your front desk has more time to focus on the
  patients in your office and pick up the phone
  less.
• Curious what kind of information you could share
  depending on the option your patient chooses?
• Wait times
• Auto-attendant information
• Team voicemail options
• Sounds clips of operational hours and/or services
• And more!
• As you can see, even when you can't answer the
  phone right away, there are plenty of techniques
  to keep prospective patients on the line. From
  informative oral healthcare tips to important
  reminders about upcoming product availability and
  holiday hours, comprehensive VOIP phone service
  is essential.
• Create Customized Greetings
• Another way to personalize caller experiences
  with your dental office's VOIP system is through
  the use of customizable messages. For example,
  you can set them up to greet patients
  automatically when they call. This is important
  because your brand is unique, whether you're an
  established dental practice or a new startup.
  Every point of contact your prospects and current
  patients have with your office needs to reinforce
  your company message.

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• When you get a call, this is your chance to
  create a meaningful impression. Using a
  customized VOIP greeting on your dental office
  phone system can make this a memorable moment
  that helps them remember your practice.
• Streamline Your Front Desk With An Auto Attendant
• An auto attendant is a unique feature that uses a
  pre-recorded message that provides a menu for
  callers to choose from for every phone call
  received. Compared to manually transferring phone
  calls to the correct party, you can imagine how
  this feature can help your staff make much better
  use of their time. Further, patients in your
  dental office get a better experience because
  there are fewer distractions during their visit.
• Being overwhelmed with phone calls and patients
  is a thing of the past with VOIP.
• Create Custom Messaging Schedules
• Message schedules are an important function of
  VOIP because it helps route calls to voicemail or
  dentists operating on an on-call status. This is
  particularly useful when your dental office might
  be closed for the day, but you offer after-hour
  dental emergency care.
• It's also not uncommon for prospective patients
  to reach out to your dental practice outside of
  normal hours for the sole purpose of getting
  information. Using an automated and custom
  messaging can provide them the details they seek
  no matter what hour they call.

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• VOIP Phone System Desktop Integration For Dental
  Offices
• Investing in a VOIP that can integrate with your
  current desktop system makes it possible to
  respond to voicemails and connect with patients
  even more quickly than ever before. This
  technology works by merging your dental office
  phone system to your computer, allowing you to
  call and text directly from the convenience of
  your computer, including importing your call
  lists from programs like Outlook.
• Say goodbye to searching through your database
  for a patient's number or entering incorrectly
  manually. Instead, desktop VOIP integration for
  your dental office means one-click dialing!
• Voicemail To Email Features
• Google Voice already offers this amazing feature,
  and investing in a VOIP that can send voicemails
  received directly to your dental office email is
  a must. Sick of having to listen through a long
  line of patient messages? Now you can read
  through them quickly from anywhere you can access
  your inbox!
• ADIT VOIP services can also ensure you don't miss
  out on prospective patients seeking information
  or important follow-up requests from your current
  patients.
• Line Failover For Your Dental Office Phone System
• Have you ever been short-staffed in your dental
  office, and the phone is ringing in another part
  of your office you can't get to? Line failover is
  a feature that can auto route calls to the line
  you want it at when you can't reach it.

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• So, if you have a team member covering front desk
  calls but they need to be at their regular
  station, line failover features on your VOIP can
  ensure patients still get in contact with
  someone.
• Screen Pops

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• Are you expecting a call from a particular
  patient with crucial insurance information?
  Screen pops are a type of caller ID feature. It
  contains essential information about the caller,
  including
• Name
• Insurance details
• Balance owed
• Treatment information
• Pending care
• Patient status
• Because a patient's experience calling your
  dental office can impact their perception of your
  practice, screen pops help you personalize their
  interaction and make it more substantive. Another
  great feature is being able to retrieve these
  insights from the convenience of a mobile app if
  you're away from your office.
• So, no matter where you or your patient is, they
  get the best customer care possible when
  contacting your dental practice.
• Fax To Email
• One of the headaches many dental offices
  experience is paper waste produced by mail,
  patient forms, and faxes. With VOIP fax to email
  features, you can eliminate wasteful paper use by
  having faxes go directly to email in the form of
  a readable attachment.

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• This is especially useful in avoiding important
  fax transmissions getting picked up by the wrong
  person, thrown away, or simply just not coming
  through. In addition, by having it delivered
  directly to a specified email address, you can
  pull it up and easily organize your fax records
  without taking up desk space.
• Being able to have these important messages
  available digitally also means you can more
  easily share this information with your team to
  ensure your patient is getting the care they need
  when needed most.
• Call Whispering
• When you need to train team members or bring
  others in on a patient call without the caller
  hearing their voice, call whispering is the VOIP
  feature you need to do this. Call monitoring and
  recording allow you to listen in, but whisper
  features will enable you to bring team members up
  to speed in real-time.
• This feature is an excellent tool for training
  your team members on marketing techniques to
  upsell your dental services. Being able to coach
  in real-time can help you reach your overall
  business goals faster and more efficiently.
• Video Conferencing
• A comprehensive VOIP system for dental offices
  will enable you to hold online video conferences
  within a predefined group. This is especially
  useful when you need to speak with other team
  members about upcoming offers, training events,
  and documentation changes when everyone isn't in
  the same office location.

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• Call From Anywhere
• VOIP phone service for dental practices makes it
  possible for multi-practice providers to stay
  connected. No matter where in your network your
  staff member is located, you can work
  collaboratively.
• For example, if calls are overloading one of your
  office locations, you can divert calls to one of
  your other branches that isn't as busy. The
  receptionist will see a screen pop letting them
  know where the call was diverted from which
  ensures the correct booking schedule is used when
  setting up the patient's appointment.
• As you can see, a VOIP phone system can help
  improve your dental business in countless ways.

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• Learn What VOIP Phone Features Your Dental
  Practice Needs

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• Figuring out what features of VOIP are available
  can be overwhelming. There's a lot of
  terminologies and advanced technology involved,
  but working with a knowledgeable digital
  marketing firm like ADIT can help. So, whether
  you've already decided on the type of VOIP
  service you want or you need someone to handle it
  for you while focusing on growing your dental
  practice, our team of marketing professionals is
  your premier choice for implementing a
  state-of-the-art phone system in your dental
  office.
• We have years of experience helping dental
  offices like yourself create a fully integrated
  and intelligent VoIP platform that works with
  your current practice management software. Not
  only will it integrate with your current EHR, but
  it can centralize your communication, ensure
  follow-ups are timely, and provide coaching
  opportunities for your staff.
• Even better? At ADIT, we provide a comprehensive
  VOIP phone service that will maximize your
  advertising strategies and increase your overall
  ROI. We also offer a Patient Booking Guarantee
  where if you don't do better than breaking even,
  you won't have to pay.
• Request your free demonstration today to learn
  more about this guarantee and the comprehensive
  digital marketing strategies and tools we offer!