Explore Top 8 Proven Techniques To Deal With Last-Minute Appointment Cancellation

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Top 8 proven techniques to deal with last-minute
appointment cancellation
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Introduction
Are you frustrated and your business has to
suffer a huge loss because of last-minute
appointment cancellation? If yes then have a look
at our top 8 proven techniques to deal with last-
minute appointment cancellation
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Appointment

• Notification System
• If a customer books for you, that means he is
  interested in your services. But sometimes there
  might be some situations where customers forget
  about their appointments. In this case,
  Appointment booking software helps your business
  from loss by sending automated reminders and
  notifications in the form of SMS or emails before
  the arrival time or a day before.

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Allow Rescheduling the
appointments
The best way to avoid no show or cancellations is
by allowing rescheduling the appointments. All
you have to do is to make the details organized,
easy to search, particularly on the site. From
online booking software, the customer can
reschedule their appointments with the time slot
they are convenient with. It is an easy, and
quick process.
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Be Communicative With Customers
It is important to open up to your customers,
communicate and make them comfortable. This will
surely reduce last-minute appointment
cancellations. Sending them a reminder, or making
an announcement and letting them feel valued.
With the marketing capability of business booking
software, you can message customers and schedule
booking from one place itself.
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Take Deposits In
Advance
When your business is frequently suffering from
no-shows and canceling it is recommended
to deposit in advance. You can take either
complete or full payment in advance. In this way,
only those customers will book for appointment
who genuinely need your services. Above all,
they have given you the payment in advance, they
become accountable for their booked services.
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Implement Free Deals
Or Offers
Notify your customers about the deals and offers
through SMS or emails. Thes flash sales will
engage the customers and they will not prefer to
cancel their bookings with you. Make the act of
urgency that urges them to book with you
instantly. This will increase customers at your
store.
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Make a "No-booking list"
You have to become selective about which
customers you want to serve or not. Few customers
do not follow the protocols defined. This does
not mean that you start avoiding scheduling
appointments. Just avoid taking online
appointment booking from those who are canceling
the appointment number of times or are not
showing up.
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Start Giving Packages
Start giving the packages for the
appointment. This will attract more customers to
pay you before they visit you. As they have opted
for the package they will surely not cancel their
appointment as they have made a payment in bulk.
Implement the discounts or offers. Accordingly,
your offers will become more appealing to them
and hence, more footfall at your store is
confirmed.
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Waitlist for your
profit
It is advantageous to use canceled or free time
slots. When the customers want to book an
appointment to the slot which is not available or
free, you can ask if they can wait. In case, the
previous appointment got canceled, notify the
customers on the waitlist to know their interest
in the same. For automating the task, using the
management software is advisable.
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