Mobile Cloud Call Center (3)

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Mobile Cloud Call Center

• Enhance And Strengthen Your Business
  Communication.

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Customized Mobile Call Center for Your Business

• Go2markets mobile cloud call center is a
  mobile-accessible platform for maintaining
  customer calls and interaction. The mobile call
  center is an extended version of cloud call
  centers yielding more scalability, reliability
  flexibility.
• It is a time to upgrade your cloud call center to
  boost your overall employees productivity and
  customers experience with you. It is an end to
  end solution with advance features such as
  customized CRM, incoming IVR, call recording,
  easy maintenance etc. Go2Market delivers you a
  smart solution to maintain call center.

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• Why Your Business Need our Mobile Cloud Call
  Center Solution

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1.Quick and Easy Setup

• You can set up an in-house mobile cloud call
  center just in few minutes. No installation
  required.

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2.Save Time and Money

• You dont need to spend money on any additional
  software or hardware. Save time and money.

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3.Capability

• Capability to efficiently handle large ticket
  size campaigns end to end

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4.Data Security

• Platform is designed in such a manner that
  campaign and data uploading / execution can be
  done directly by you, ensuring complete end to
  end data privacy.

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5.Transparency

• All reports shall be generated in real time and
  shall be accessible over a user friendly web
  panel for end to monitoring, auditing and
  tracking purpose.

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6.Support

• Robust support in terms of operations, product,
  technical and servicing in place

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7.Expertise

• Cross domain expertise in handling brand and
  loyalty campaigns pan India across various
  channels

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• Experience Powerful Features of Our Mobile Cloud
  Call Center

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Outgoing calls
Dual Dial-Out Mode
Preview Manual Dial

• Outgoing calls from the mobile App with PRI
  Number as CLI, assign unique O/G CLI for
  different Leads

• Dual Dial-Out Mode call using Click 2 Call or
  Mobile Dial Pad for connecting to PRI DID

• Dial against data uploaded for a lead set using
  web UI or by using mobile calling pad

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Incoming IVR
Call Recordings
Customised CRM
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• Receive incoming calls using IVR functionality,
  welcome prompts, sticky agent etc

• Create your own unique CRM on the go
  dispositions for each campaign campaignReceive
  incoming calls using IVR functionality

• Recordings, Agent Real time monitoring,
  performance reports etc accessible from Web UI
  welcome prompts, sticky agent etc

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Automated Dialer
Sticky Agent
Click to Call

• A convenient way for your website visitors to
  call you with just a click.

• No more manual number dialing with our automated
  dialer. Improve agents productivity.

• Our sticky agent feature helps you to connect to
  the same agent again based on past calling
  history.

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Text to Speech
Live Call Reporting
Agent Productivity

• Graphical reports are available to analyse the
  ability of customer service agents to handle
  incoming and outgoing calls.

• Our powerful Text To Speech (TTS) feature enables
  you to convert your text into voice.

• Track real-time report and monitor your all
  calls. Check the complete report at any time.

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How Mobile Cloud Call Center Works
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Thanks!

• Do you have any questions?
• info_at_go2market.in
• 91 8595 08 08 08
• www.go2market.in/mobile-cloud-call-center

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