Mobile Cloud Call Center (3) - PowerPoint PPT Presentation

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Mobile Cloud Call Center (3)

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Go2market’s mobile cloud call center is a mobile-accessible platform for maintaining customer calls and interaction. The mobile call center is an extended version of cloud call centers yielding more scalability, reliability & flexibility. – PowerPoint PPT presentation

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Title: Mobile Cloud Call Center (3)


1
Mobile Cloud Call Center
  • Enhance And Strengthen Your Business
    Communication.

www.go2market.in
2
Customized Mobile Call Center for Your Business
  • Go2markets mobile cloud call center is a
    mobile-accessible platform for maintaining
    customer calls and interaction. The mobile call
    center is an extended version of cloud call
    centers yielding more scalability, reliability
    flexibility.
  • It is a time to upgrade your cloud call center to
    boost your overall employees productivity and
    customers experience with you. It is an end to
    end solution with advance features such as
    customized CRM, incoming IVR, call recording,
    easy maintenance etc. Go2Market delivers you a
    smart solution to maintain call center.

www.go2market.in
3
  • Why Your Business Need our Mobile Cloud Call
    Center Solution

www.go2market.in
4
1.Quick and Easy Setup
  • You can set up an in-house mobile cloud call
    center just in few minutes. No installation
    required.

www.go2market.in
5
2.Save Time and Money
  • You dont need to spend money on any additional
    software or hardware. Save time and money.

www.go2market.in
6
3.Capability
  • Capability to efficiently handle large ticket
    size campaigns end to end

www.go2market.in
7
4.Data Security
  • Platform is designed in such a manner that
    campaign and data uploading / execution can be
    done directly by you, ensuring complete end to
    end data privacy.

www.go2market.in
8
5.Transparency
  • All reports shall be generated in real time and
    shall be accessible over a user friendly web
    panel for end to monitoring, auditing and
    tracking purpose.

www.go2market.in
9
6.Support
  • Robust support in terms of operations, product,
    technical and servicing in place

www.go2market.in
10
7.Expertise
  • Cross domain expertise in handling brand and
    loyalty campaigns pan India across various
    channels

www.go2market.in
11
  • Experience Powerful Features of Our Mobile Cloud
    Call Center

www.go2market.in
12
Outgoing calls
Dual Dial-Out Mode
Preview Manual Dial
  • Outgoing calls from the mobile App with PRI
    Number as CLI, assign unique O/G CLI for
    different Leads
  • Dual Dial-Out Mode call using Click 2 Call or
    Mobile Dial Pad for connecting to PRI DID
  • Dial against data uploaded for a lead set using
    web UI or by using mobile calling pad

www.go2market.in
13
Incoming IVR
Call Recordings
Customised CRM
www.go2market.in
  • Receive incoming calls using IVR functionality,
    welcome prompts, sticky agent etc
  • Create your own unique CRM on the go
    dispositions for each campaign campaignReceive
    incoming calls using IVR functionality
  • Recordings, Agent Real time monitoring,
    performance reports etc accessible from Web UI
    welcome prompts, sticky agent etc

14
Automated Dialer
Sticky Agent
Click to Call
  • A convenient way for your website visitors to
    call you with just a click.
  • No more manual number dialing with our automated
    dialer. Improve agents productivity.
  • Our sticky agent feature helps you to connect to
    the same agent again based on past calling
    history.

www.go2market.in
15
Text to Speech
Live Call Reporting
Agent Productivity
  • Graphical reports are available to analyse the
    ability of customer service agents to handle
    incoming and outgoing calls.
  • Our powerful Text To Speech (TTS) feature enables
    you to convert your text into voice.
  • Track real-time report and monitor your all
    calls. Check the complete report at any time.

www.go2market.in
16
How Mobile Cloud Call Center Works
www.go2market.in
17
Thanks!
  • Do you have any questions?
  • info_at_go2market.in
  • 91 8595 08 08 08
  • www.go2market.in/mobile-cloud-call-center

www.go2market.in
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