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Phone Etiquette to Practice

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Title: Phone Etiquette to Practice


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PHONE ETIQUETTE TO PRACTICE
  • By Sanjeev Datta

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  • Possessing good phone etiquette plays a vital
    role in maintaining a strong connection with your
    customers and making sure you have an air of
    professionalism.
  • The way you use manners to address yourself and
    your business to customers via telephone
    communication is termed phone etiquette.
  • Greeting customers, tone of your voice, word
    choice, body language, listening skills, and how
    you close a call fall under good telephone
    etiquette.

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
3
Visit 7 pillars of communication
  • Good phone etiquette will acknowledge you in the
    market and encourage your customers to call back.

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
4
To maintain Good Etiquette 5 P's of Telephone
Etiquette are important
  • PREPARED
  • PRESENT
  • Always be prepared for any circumstances that
    come your way.
  • Make sure you are actively listening and present
    on the call
  • POLITE
  • Key success to gaining more customers is being
    polite with them, this will keep them engaged and
    happy
  • PATIENT
  • PROFESSIONAL
  • Deal with utmost patience with your customers
  • Always behave and speak like a professional, it
    shows how seriously one should take you.

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
5
Visit online communication skills
  • Being Proactive and Personable are two more P's
    added to telephone etiquette.

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
6
Just as good telephone etiquette helps gain
customers, bad etiquette makes them lose their
clients.
  • Some Examples of Poor Telephone Etiquette include
  • Interrupting the caller
  • Eating or drinking while talking to the customer.
  • Being slow to answer the call.
  • Being difficult in terms of understanding.
  • Possessing unfriendly behavior.
  • Using unprofessional language and many more

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
7
  • Phone etiquette has an important role in
    workplace communication. It reflects
    professionalism and appropriate conduct. It helps
    influence others and establish positive
    impressions.

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
8
Practicing all these Workplace Etiquette will
make the Organization run smoothly
  • Be Prepared
  • Summarise your discussion and the wants and needs
    of the client before hanging up.
  • Examine your phone and be familiar with it
  • Be an Active Listener
  • Hear out the customer and their wants and needs
  • Answer Right Way
  • Always end on a professional note
  • Don't let a customer wait for a long time

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
9
How Personality Development Classes can help
improving Phone Etiquette?
  • Etiquette's in a workplace can be made adequate
    by providing them with personality development
    classes. When people improve their personalities
    in the workplace it will help them engage more
    appropriately with the clients.

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
10
Personality development will help reform
employees' personalities and ensure good results.
This will help benefit the organisation.
  • Will help them understand their clients.
  • Improve their listening abilities.
  • Make them focus on work and their clients.
  • Mould them into professional employees, and help
    them gain confidence and work better.

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
11
Why Sanjeev Datta Personality School?
  • INSTANT PERSONAL PROFESSIONAL GROWTH
  • BETTER LIFE FUNCTIONALITY LEVELS
  • COMPLETE SKILLS DEVELOPMENT
  • CUSTOMISED COURSE MODULES
  • SANJEEV DATTA PROGRESSIVE TRAINING
  • ASSURED PERSONA TRANSFORMATION

We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
12
Join our personality development classes now!
We develop personality and leadership skills in
pre-schoolers, kids, teenagers and adults. Visit
- www.sanjeevdatta.com
13
Thanks!
Corporate Studio A 26/8, Sector 28 Golf Course
Road Gurugram 91.9015.983.983 info_at_sanjeevdatta.c
om
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