Customer Experience Management Necessity for Growing Startups - PowerPoint PPT Presentation
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Customer Experience Management Necessity for Growing Startups
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To achieve this, an organization must focus on the whole customer journey rather than individual touchpoints that will help them understand problems a customer might face in a particular step of the customer journey. – PowerPoint PPT presentation
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Title: Customer Experience Management Necessity for Growing Startups
1
CX Management
s ales_at_fivesdigital.com
Necessity for Growing Startups
What can growing e-commerce do to gain
customers' trust and maintain it? Let's dive into
the journey of the customer
ONBOARDING Just a tip, having an omnichannel CX
bot might do the trick here! Answer any queries
urgently as losing customers at this step is
easiest.
01
PRODUCT-RESEARCH In this step, the customer will
browse through your platforms to find the
relevant product
02
ADD-TO-CART If a customer on your platform
chooses to add something to their shopping
carts, this means you've done it right so far.
03
TRANSACTION There must be multiple payment
options like Net Banking, wallets, Credit and
Debit Card transactions.
04
F i n d o u t m o r e a t W W W . F I V E S D
I G I T A L . C O M
