Doorstep Delivery Of Services To Citizens Of Udaipur By UIT - Fivesdigital

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Doorstep Delivery Of Services To Citizens Of
Udaipur By UIT
Challenges
Multiple manual documentation work for
appliers. Customer dissatisfaction due to delay
in ETA and multiple visits/follow ups to
development office. Scope of digital revolution
in the field of public services and solution for
five core services to its citizen. Creation of
Property ID Mutation of Properties Lease
Exemption Certificate Building Plan
Approval. Solutions
Established end to end Doorstep Service
Management System which include call center
filed-Operations, CRM-digital documentations. Enab
led E-Assistant services for citizens Complete
Digital Documentation Enquiry System Complaint
and Grievance Handling
Result
Handled 650 request and closed 434 till date
Achieved 100 CSAT Saved average time upto 40
100 secure Payment Transaction
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