Omni-channel to enable the processes from lead generation to customer onboarding, loan request processing

1
Retail Lending software Retail Lending
software Servosys Solutions was called upon by a
leading Asian bank to deploy a solution and
transform their retail loan disbursement system
to improve on customer satisfaction index. The
bank has more than 4000 branches of which about
100 branches are for retail assets. The lender
was grappling with issues such as managing high
volume of loan applications, accommodating
changes pertaining to regulatory norms and other
business dynamics in their process workflow. In
the absence of an Omni-channel to enable the
processes from lead generation to customer
onboarding, loan request processing, underwriting
to post disbursement processes, the bank was not
able to streamline their operation.