Why Opt For Clean Energy Council-Accredited Retailers For Solar

1
WHY OPT FOR
CLEAN ENERGY COUNCIL-ACCREDITED RETAILERS FOR
SOLAR
info_at_solar-secure.com.au
1300 867 328
2
ABOUT
SOLAR SECURE
Solar Secure was founded with the mission to
spread solar across the rooftops of Australia
while providing an exceptional customer
experience. We have dedicated team of
solar experts and professionals across Australia.
info_at_solar-secure.com.au
3
Are you considering switching to solar for your
home or business energy requirement? The first
step is to get your retailer right, You have
probably heard everyone say that you should
always consider a Clean Energy Council-approved
solar retailer for your home or business. And
thats true, we cannot stress enough on that. Do
you know why, though? Heres why.
info_at_solar-secure.com.au
4
The CEC is the ultimate authority on solar
systems in Australia. It grants accreditations
for your solar system after ensuring the quality,
safety compliance, and reliability of the system
designed by your retailer and installed by your
installer. A CEC-approved solar retailer is
typically one that has signed the

• Clean Energy Council Solar Retailer Code of
  Conduct and is as good as an assurance of
  quality, builds, and performance of the system.
  Their aim is to continually introduce higher
  standards of service and performance than the
  minimum criteria issued by the government. As of
  23rd April, 2020, there are 1240 CEC-approved
  solar retailers across Australia. Said approval
  is granted after a detailed auditing and
  inspection process and when the council is
  convinced that the quality and services are at
  par with its established standards.

info_at_solar-secure.com.au
5
When you purchase your solar system from a Clean
Energy
Council-accredited retailer, you can rest
assured that your system design and quality
complies with the CECs standards, which mean
little to no hassles or troubles in the future.
The code entails strict regulations regarding
pre and post-sale activties, documentation, and
general operational practices.
info_at_solar-secure.com.au
6
In the pre-sale phase, a Clean Energy
Council-accredited retailer will
Make sure that all sales representatives always
stay true to the companys ethics and
principles. Never get involved in tall claims or
false advertising and sales tactics. Furnish
all the necessary information before you sign
the contract, to facilitate a complete
understanding of your purchase and everything it
entails.
info_at_solar-secure.com.au
7
In the post-sale phase, a Clean Energy
Council-accredited retailer will
Acknowledge and respect your legal rights
regarding the cooling-off period, refunds, and
more, including your right to cancel the contract
and get a full refund in case of changes made to
the contract, not communicated in writ ing after
entering into the contract. Provide you with a
standard 5-year minimum warranty in terms of your
solar system's performance, including
workmanship defects. Address any challenges
faced by the client. Either provide you with
complete information of the process installation
and network connection or undertake it
themselves on your behalf
info_at_solar-secure.com.au
8
With regards to documentation and general
operational practices, a Clean Energy
Council-accredited retailer will
Provide you with the complete set of required
documents post-installation. Comply with all
laws and regulations Assist you with any
problems/complaints you may have, including
setting up cancellation procedures Take full
accountability for the actions of subcontract
parties like CEC-accredited installers. Maintain
a transparent approach to address complaints,
ensuring a response within 21 days of your
making said complaint.
info_at_solar-secure.com.au
9
CEC accreditation is granted to retailers after
a painstaking process of verification and
assurance. After all, solar is no small
investment. It is only natural to want to ensure
that its worth it. Your CEC-approved makes
sure that it is.
info_at_solar-secure.com.au
10
THANK YOU!
info_at_solar-secure.com.au
1300 867 328
Follow Us On