Corporate America Is Struggling with Broken Processes

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Corporate America Is Struggling with Broken
Processes
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More than half of US employees think their
corporations they are experiencing troubles with
internal processes and procedures, a survey by
Nintex reads. In the midst of massive technology
breakthroughs and in times of widespread shift to
knowledge-based practices, 620 of 1,000 surveyed
employees say IT processes are a major issue. The
Definitive Guide to Corporate Americas Most
Broken Processes reveals that 58 percent of
respondents have concerns that employee
onboarding processes are not working as required,
an alarmingly high percentage for a leading world
economy.
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Worrying Findings About Corporate Processes
With close to 60 percent of respondents citing
technology troubleshooting as a main area of
concern and 42 percent saying they can hardly
request a new computing device, corporate America
should re-think its IT implementation strategy
and approaches. Over one third of Americas
corporate employees, or 36 percent, also say that
processes related to application troubleshooting
are broken.
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The Top Five Most Broken Processes

• Technology troubleshooting
• Access to tools and documents that enable good
  job performance
• Annual performance reviews
• Promotions
• Employee onboarding

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It is even more alarming that 53 percent of
employees cite the process for conducting annual
performance reviews as a broken administrative
process. You cannot achieve growth without having
the right professionals at the right positions
and, hopefully, in the right time. With 47
percent of respondents saying the process of
raises is being broke and another 53 percent
thinking that the process of promotions is poor,
corporations face hard times ahead due to
evidently decreasing employee morale.
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How to Fix the Mess?
First of all, corporations should realize that in
todays market ecosystem customers often interact
with multiple departments. Better customer
experience is achievable only through productive
and transparent collaboration involving teams in
sales, finance, customer support, and marketing.
Customer satisfaction in a fast-paced market
environment usually requires marked streamlining
of everyday tasks, which in turn increases
satisfaction levels.
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Its important to provide employees with the
tools to do their best work as internal functions
reflect outward, Nintex Chief Customer Officer
Josh Waldo comments on the reports findings. By
automating, orchestrating, and optimizing
everyday administrative and document management
processes, companies move closer to their
respective vision of a digitally transformed
modern workplace, the report concludes.

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Paperless Processes Boost Efficiency
Organizations, both private companies and state
agencies, are losing time and money due to
paperwork related to job performance, employee
onboarding, healthcare enrollment and the like.
By eliminating much of the paperwork and going
paperless, organizations will be able to cut
costs and improve efficiency, the report
concludes. One should add improved morale amongst
employees as another improvement resulting from
digitization and automation of time- and
resource-consuming processes.
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