Title: ValueText SMS App for Salesforce | MMS, WhatsApp, Telegram from Salesforce
1ValueText SMS App for Salesforce MMS, WhatsApp,
Telegram from Salesforce
Value Text Pvt. Ltd.
2Who We Are?
- ValueText is the first ValueText SMS App for
Salesforce. - Using by industries like Insurance,
manufacturing, IT services, Healthcare, Telecom,
others. Our customers in across 30 countries. - We helps you to automate your business
communication from salesforce without any
development efforts.
Value Text Pvt. Ltd.
3Why You Must Choose Us?
- Natively exclusively built on the Salesforce
platform - Robust easy to use App empowers the user to
communicate effectively with Customers, Clients,
Prospects Business Partners across the globe
through Single, Bulk SMS, MMS, WhatsApp texting - Helps teams to connect with a large no. of
clients through anonymous features like
Automation, SMS templates for force.com standard
or custom objects, International messaging, etc. - Capable of marketing your products services,
send messages to all the related list of leads
from a campaign or contacts from an account it
enables you to reach more more clients in a
fast, easy effective way.
Expand your customer reach with short crispy
informative messages increase your ROI in 10X
speed.
Value Text Pvt. Ltd.
4 App Features
Value Text Pvt. Ltd.
5 App Features
Value Text Pvt. Ltd.
6 Use Cases
Customer Support
Notifications
Automate your case management by using the text
messages like your customers can create case,
know the status of case, escalate the case
through WhatsApp messaging.
Send notifications on every stage of the
application process. Like, time to renew your
insurance.
Bots
Use bots to do the survey. Decrease manual
support where every system can answer
automatically.
Value Text Pvt. Ltd.
7 CASE STUDY Straight through insurance company
from Blue spec Group.
- Solutions Implemented
- Collect information from WhatsApp Step 1 case
will be created based on the conversation between
customer and first level support team.Step 2 A
bot messages will be sent to WhatsApp to collect
current location, Car Number pictures of the
damage. 2. Send collected information to field
agentStep 1 When a case is marked as
"information collected" then it will share the
same information to field agent.Step 2 Field
agent will visit the site and update his status
and comments from WhatsApp itself.3.
Conversation between field agent and
customer.Next level WhatsApp conversation
between field agent and customer will be stored
into the salesforce.
- Business Challenge
- Sharing accident location to the field agent.
- Collaborating customer and field agent on
accident. - Track the conversation between field agent and
customer.
Business Benefits Earlier this entire
conversation will be handled through multiple
channels like emails and first level support data
entry to salesforce. Now, they have automated
the entire business process and data transfer
between multiple people automatically.
Value Text Pvt. Ltd.
8 Testimonials
More reviews https//appexchange.salesforce.com/
appxListingDetail?listingIda0N3A00000EFoedUAD
Value Text Pvt. Ltd.
9100
Our Clientele
Value Text Pvt. Ltd.
10Value Text Pvt. Ltd.