Clear Nation Recovery | Other Possible ID Verification Messages and Fraud Alerts

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Other Possible ID Verification Messages and Fraud
Alerts
Clear Nation Recovery
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About ONLINE

• Industry leader for more than 50 years
• Headquartered in North Carolina
• Originally a small merchant credit bureau
• In 1997, focus shifted from reporting past credit
  history to risk and debt management solutions
• 2000 clients benefitting from our Exchange-based
  products and solutions
• Licensed to recover bad debt in all 50 states

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Today
ONLINE provides risk assessment and bad-debt
recovery tools for the electric utility, cable,
water and sewer, telecommunications, and property
management industries.
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Causes of Utility Bad Debt

• Fraudulent applications
• Failure to assess risk
• Inability to track Utility non-payers
• No penalty for non-payment
• Collection agency cannot locate your charge-offs

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Before the ONLINE Utility Exchange
Owes Clay Electric 200
Owes Pee Dee 376.31
Owes SW Texas EC 250
Owes North Georgia EMC 350
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THE SOLUTION IS

• Verify applicants identity (Red Flag Rules)
• Assess the real risk in providing service
• Know the applicants payment history with other
  utilities
• Report non payers to the Utility Exchange
• Enforce a disconnect policy that reflects deposit
  amounts

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Since the Utility Exchange
Owes Southern Illinois EMC 200
Owes GUC 376.31
Owes SW Texas EC 250
Owes North Georgia EMC 350
North Georgia EMC Runs UEX Report Charges Max
Deposit
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How does it work?
Enter the applicants information
998765554
Click the Credit Check button.
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Your report will be returned in 1-2 seconds
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Red Flag Rules

• Enforcement deadline is
• December 31, 2010
• Red Flag rules require Utilities to take new
  steps to curb identity theft

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Stop Application Fraud

• 10 million american consumers discovered that
  their personal information had been used to open
  fraudulent bank, credit card, or utility accounts
• -Source FTC Identity Theft Survey Report
• Average fraud amount per case is now 6,383up
  from 5,249 two years ago
• 25 to 34-year olds, not seniors, are the most
  susceptible targets -Source Consumer Data
  Industry Association

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SSN Verification Red Flag Alerts
Preventing application fraud and obtaining
accurate identifying information is vital. The
ONLINE Utility Exchange Report verifies applicant
identity and returns appropriate Red Flag alerts.
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Possible ID Verification Messages
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Other Possible ID Verification Messages and Fraud
Alerts

• Inquiry age younger than SSN issue date
• Credit established before age 18
• Credit established prior to SSN issue date
• High probability SSN belongs to another
• Match to other SSN. Verify ID
• Not a valid SSN

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Other Red Flag Services

• Cost-effective batch screening service for
  existing accounts.
• Ongoing training for CSRs.
• Policy and procedure writing assistance.

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Accurate Risk Assessment Appropriate Deposits
ONLINE allows you to correctly determine the risk
of doing business with each new service
applicant. Your CSRs will see the deposit set by
the Utility based on risk levels and deposit
amounts customized to your company.
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Stoplight Method
ONLINE returns a delinquency risk percentage
along with a light that clearly identifies the
credit risk associated with doing business with
each applicant.
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Protect Yourself
By aligning your deposit policy with your
disconnect policy, you ensure that you collect
appropriate deposits from high-risk
applicants. Does your Maximum deposit cover your
exposure?
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The Exchange Advantage
The Secret to our Success! Disconnects for
Non-Payment are continually updated by other
Exchange members and reported here. IN REAL TIME!
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Other Unpaid Utilities
Displays unpaid utilities including power, phone,
gas, sewer, and cable. If a new service
applicant owes another utility, ONLINE forces the
deposit decision to a maximum deposit so you are
protected.
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What Sets Us Apart?

• Our proprietary Exchange database
• Verify identity, detect fraud, and assess the
  risk of doing business with applicants
• Red Flag compliance
• Reduce lost revenues and costly write-offs
• Most current database in industry

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THE EXCHANGE ADVANTAGE
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Eliminates Bad Debt
By leveraging the Exchange data submitted by
member utilities, ONLINE locates utility
non-payers when no one else can and exceeds
client expectations with the highest recovery
rates in the industry.
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Accounts are typically referred to ONLINE with
bad contact information
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How It Works
When a debtor applies for service at an Exchange
member, ONLINE automatically receives and updates
the debtors contact information in real time
to recover the money owed to you quickly.
Our collectors use that information to contact
your debtor, typically the same day
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ONLINE Collections

• Leverages the Exchange Advantage to locate your
  debtors more efficiently
• Utilizes advanced Collections technology
• Provides professional recovery practices
• Delivers industry-leading recovery rates

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ONLINE Is Your Total SolutionFor Eliminating Bad
Debt

• KNOW YOUR CUSTOMER
• Prevent fraud at the point of application
• PROTECT YOURSELF
• Charge the appropriate deposit amount to match
  your disconnect policy based on the credit risk
  posed by your new service applicant
• ELIMINATE YOUR BAD DEBT
• Help prevent bad debt before it happens by
  sharing payment experiences of your new service
  applicants with other Exchange members

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Thank You