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Kiosk Market Analysis | Coherent Market Insights


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Title: Kiosk Market Analysis | Coherent Market Insights

  • Coherent Market Insights
  • Market Research and Business Consulting Services
  • https//
  • COVID-19 Impact Tracker

  • Kiosk Market, by Type (Vending Machine (Drink
    Vending Machine, Food Vending Machine, Photo
    Vending Machine, DVD Rental), Self-service Kiosk
    / Interactive Kiosk (Information Kiosk, Ticketing
    Kiosk, Patient Interactive Kiosk, Check-in Kiosk,
    Employment Kiosk, Bill Payment Kiosk), ATM,
    Locker Kiosk, Charging Kiosk Others (such as Web
    Payphone, Gaming)), by End-use Industry
    (Retailers, Transport (Airport/Railway/Bus)
    Operators, Banks, Advertisers, Petrol Stations,
    Commercial Complexes (Educational Institutes and
    Hospitals) and Government), and by Region (North
    America, Latin America, Europe, Asia Pacific,
    Middle East and Africa) - Size, Share, Outlook,
    and Opportunity Analysis, 2019 2027

  • The global Kiosk Market was accounted for US
    81.1 Billion in terms of value and 25,004 Units
    in terms of volume in 2019 and is expected to
    grow at CAGR of 5.9 for the period 2019-2027.

Market Dynamics- Drivers
  • Improvement offered in customer experience is
    expected to drive growth global kiosk market
    during the forecast period
  • Kiosks can aid the owner to offer new
    opportunities for income generation. A kiosk
    involves advanced programing and specialized
    hardware that streamline the entire customer
    interaction process and leads to real-time
    interaction between a prospective buyer and
    kiosks. Moreover, it can offer various advantages
    to customers, which are not provided by other
    technological advancements. For instance, gas
    stations are largely run on digital processes and
    customers make payment at the pump. The
    technology that is used to swipe credit cards or
    select fuel has an additional option of streaming
    video content while petrol is being pumped. It
    can be used to provide quick entertainment or
    display certain strategic advertisements.
    Moreover, most customers in todays generation do
    not appreciate any interference while choosing or
    deciding on buying a product. Instead, they
    prefer to seek any sort of technical assistance
    depending on their individual necessity. Thus,
    such benefits are expected to support growth of
    the market in the near future..

  • Availability of customer transaction with minimal
    space is expected to propel the global kiosk
    market growth over the forecast period
  • A kiosk enables organizations to run their
    businesses in a very minimal space, which in turn
    reduces expenditure significantly. Several kiosks
    can be placed in minimal places and thus stores
    can take care of customers even with
    significantly less space. Such strategic moves
    are crucial for small stores and enterprises
    considering the limited space or land they have.
    As a result of this, returns on the companys
    investment increase thereby increasing the
    possibility of expanding profit margins. Hence,
    these actors are expected to propel the global
    kiosk market growth over the forecast period

  • Asia Pacific region dominated the global Kiosk
    Market in 2019, accounting for 38.4 share in
    terms of value, followed by North America,
    Europe, Middle East and Africa and Latin

Market Dynamics- Restraints
  • High cost required for installation of kiosks is
    expected to hamper the global kiosk market growth
    over the forecast period Installing and
    authorizing kiosk requires significant cost. This
    expenditure continues to rise with timely
    maintenance and hardware and software components.
    Since majority of kiosk in operation today are
    touchscreen, the possibility of screens getting
    damaged leading to regular replacement is very
    high. Although screens with greater longevity are
    available in the market, there are certain issues
    regarding their clarity. Hence, such factors are
    expected to hamper adoption of kiosks and
    restrict growth of the market in the near future.
  • Major issues regarding data theft are expected to
    hinder the global kiosk market growth during the
    forecast period Although most kiosks are
    equipped with capability to protect from any
    cyber-attack, problems such as data theft are
    prevalent. Employees are unable to keep track of
    each and every customer closely, which leads to
    customers stealing from self-checkouts. The
    general trend is replacing the barcodes of
    high-priced items with low-priced items. This can
    be considered a serious threat for any business
    that has installed kiosks to boost sales. This
    restraint is expected to have a high impact on
    the market in the next few years and in the long
    run. Moreover, many businesses are still hesitant
    about choosing kiosk systems to store important
    data. This, in turn, is expected to hinder growth
    of the global kiosk market during the forecast

Market Opportunities
  • Integration of digital signage can present major
    business opportunities
  • Retail kiosks with incorporation of digital
    signage offer distinct advantages since they do
    not require any human assistance. For this, a
    standard 110-volt outlet is needed, particularly
    now that internet service is available over Wi-Fi
    or cellular networks. Since these kiosks are
    unmanned, the software driving the signage needs
    100 protection. Thus, kiosks are being
    customized with advanced signage media players.
    In these new-generation kiosks, signage plays the
    role of a virtual sales representative. With the
    help of touchscreen intelligence, clients can
    learn about the items being sold and make
    purchase decisions at that very moment.
  • Advent of cardless ATMs can provide excellent
    growth opportunities
  • Cardless ATMs are gaining significant traction
    in various countries, especially the U.S. and
    Canada. Smartphones have enhanced the speed of
    transactions and have also made them secure.
    Moreover, majority of banks in the U.S. are
    installing new ATMs or rescaling existing
    machines with advanced technology. In these
    systems, a client can order cash through a
    smartphone app. The customer needs to enter the
    code received into the machine to receive cash,
    without using the ATM card.

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Market Trends
  • Adoption of pathfinder kiosks is a major trend
  • Wayfinding or pathfinder kiosks are geo-fenced,
    which provides current location and locations in
    its vicinity. These locations can provide
    information to people about their location and
    help them reach other nearby destinations. There
    exist different types of wayfinding kiosks 2D,
    2.5D, and 3D. These kiosks are used in hospitals
    to a large extent in order to reduce the stress
    of patients or their relatives in terms of
    locating a particular place.
  • Rising trend of solar kiosks
  • Solar kiosks are equipped with rooftop
    photovoltaic panels with ample power to provide
    for solar lighting, car batteries, mobile phones,
    computers, and even solar refrigerators.
    Furthermore, solar energy is significantly
    inexpensive and can offer clean energy thereby
    providing affordable energy sources for
    low-income groups. Solar Kiosk Kenya Ltd. has
    started its operations in Kenya. It employs a
    business model that enables local entrepreneurs
    to sell solar products and provide solar-powered
    services to the community.

Segment information
  • In global Kiosk Market, by Vending Kiosk Type,
    Drink Vending sub-segment dominated the global
    market in 2019, accounting for 66.8 share in
    terms of value, followed by Food Vending, Photo
    Printing and DVD Rental respectively.

Competitive Section
  • Key players operating in the global kiosk market
    are ZIVELO, Acrelec, Wincor Nixdorf
    International, Diebold Nixdorf, Inc., Triton
    Systems of Delaware, FUJITSU, Slabb Inc., Glory
    Ltd, Q-Matic Corporation, GRGBanking, Phoenix
    Kiosk, IER, Olea Kiosk Inc., KIOSK Information
    Systems, NCR Corporation, Kontron AG, Nautilus
    Hyosung, and Meridian Kiosk.

Key Developments
  • Major companies in the market are focused on
    partnerships and collaborations, in order to
    enhance the market presence. For instance, in
    March 2017, Acrelec partnered with Kimball
    Electronics, Inc., a U.S.-based company. Under
    this partnership, Kimball Electronics, Inc. would
    handle all aspects of the manufacture of
    wide-ranging kiosks for Acrelec in the Americas.
  • Key players in the market are involved in product
    development, in order to gain a competitive edge
    in the market. For instance, in January 2017,
    Fujitsu Ltd. introduced a new panel-mounted
    thermal printer called the FTP-62GUSL series.
    This printer has been designed to work with
    self-service technologies such as ATMs, kiosks,
    gas pumps, and POS systems.

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    intelligence and consulting organization focused
    on assisting our plethora of clients achieve
    transformational growth by helping them make
    critical business decisions.
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  • Address 1001 4th Ave, 3200 Seattle, WA 98154,
  • Phone 1-206-701-6702
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