Are Chatbots and Virtual Assistants Same - PowerPoint PPT Presentation

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Are Chatbots and Virtual Assistants Same

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Conversational AI has seen an exponential rise in quality within the last decade and has become main stream over the past 2 years. Enterprise adoption of conversational AI is fast. Businesses are investing a lot of greenbacks for conversational AI applications with large expectations to boost client expertise and operational efficiencies. – PowerPoint PPT presentation

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Title: Are Chatbots and Virtual Assistants Same


1
Are Chatbots and Virtual assistants the same?
Conversational AI has seen an exponential rise in
popularity in the last decade and has become
main stream over the past two years. Enterprise
adoption of Conversational AI is accelerating.
Businesses are investing millions of dollars for
conversational AI applications with massive
expectations to improve customer experience and
operational efficiencies.
Gartner says By 2022, 70 of white-collar
workers will interact with conversational
platforms on a daily basis. Chatbots and
Virtual Assistants are leveraging AI technologies
to provide innovative and efficient solutions
benefiting customers, employees, and partners. In
this scenario, it is crucial to understand the
fundamental differences between a Chatbot and a
more sophisticated solution like a Virtual
assistant. Businesses and professionals who are
planning or implementing a conversational AI
solution should know this difference to reap
benefits out of these technologies. Without such
proper understanding, there will be a high
chance of failure to meet the expectations. Chatb
ot A basic AI Chatbot enables the user to ask
questions and is programmed to respond with
relevant answers from the knowledge base.
Chabot, aka FAQ chatbot, uses NLP (Natural
Language Processing) to identify the key-words
of the users question and responds with
programmed answers accordingly. It works
similarly to a search engine. Since chatbots are
keyword-based, if the user asks the same
question differently, the chatbot will not be
able to respond though equipped with the
required knowledge. Depending on how many ways
the same question can be constructed, the
failure rate can be high with chatbots. Intellige
nt Virtual Assistants (IVA) Whereas an
Intelligent virtual assistant understands the
meaning and intent of the user query using NLP
and NLU technologies and generates a dynamic
response. Intent understanding enables virtual
assistants to hold conversations longer with the
user. Virtual assistants also can understand the
context and provide more personalized and
relevant answers.
2
Are Chatbots and Virtual assistants the same?
  • Key differences between a chatbot and virtual
    assistant
  • Language Understanding Chatbots can identify
    the key-words but cannot understand the
    intention of the user. Conversational AI Platform
    provide the relevant answers based on those
    key-words. On the other hand, Virtual assistants
    can identify the intent, understand the emotion,
    and analyze the intricacies of the natural
    language. Virtual assistants are more adaptable
    and offer personalized and human-like
    interactions with the user.
  • Context Handling When we interact with others,
    the context of our intentions or actions plays a
    significant role in the interaction. Our
    understanding of language, emotions, and social
    cues may differ depending on where, how, and
    when we encounter them. Chatbots are not capable
    of understanding the context. Virtual assistants,
    also known as contextual assistants, consider
    the context while generating the response,
    meaning that they are capable of understanding
    and responding to different and unexpected user
    inputs. Context handling enables the virtual
    assistant to provide more personalized and
    relevant responses to the user. They can
    gracefully handle the interaction when the user
    switches from the expected conversation path.
  • Learning and Improvements Chatbots are
    programmed with static responses. In contrast,
    virtual assistants are more adaptive in nature
    and can learn from past interactions, thereby
    improving the quality of future interactions.
    This makes virtual assistants less likely to fail
    when trained with large amounts of data over a
    period.
  • Perform Tasks Chatbots are generally used as
    conversational interfaces for simple FAQs and
    cannot perform tasks. Virtual assistants can
    assist the user in performing defined tasks, like
    checking order status, raising a service ticket,
    scheduling an appointment, sending notifications,
    and so on.
  • To Summarize Chatbots or FAQ Chatbots are the
    simplest and most common type. BOT Building
    Platform allow the users to ask questions and
    provide the scripted answers based on the simple
    key-word search and set of rules. They are prone
    to make mistakes when the user input is
    unexpected or deviates from the expected
    conversation path. Virtual Assistants, aka
    contextual assistants, are more intelligent and
    context-based. They can understand the users
    intent, emotion, and context and provide
    personalized and dynamic responses. They can
    handle unexpected user inputs and perform tasks.
    Virtual Assistants, when implemented
    successfully, enables businesses to offer great
    conversational experiences with customers,
    employees, and partners.
  • Reach out to me at info_at_smartbots.ai for any
    queries related to Conversational AI. Do you
    want to build a Virtual Assistant for your
    enterprise?
  • Are you struggling to enter into the world of
    Conversational AI? Do you want to ride the wave
    of Digital Transformation?
  • We are here to help. Check us out at SmartBots
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