Pro-Tips To Pass Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials 1z0-1038 Using 1z0-1038 Practice Test Questions

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Service Cloud Cross-Channel Contact Center
Oracle
1z0-1038

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Oracle Service Cloud Cross-Channel Contact Center
1z0-1038 Dumps Questions PDF

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Oracle Service Cloud Cross-Channel Contact Center
1z0-1038
Question 1 How many rows can be returned by
a tabular query? A. Unlimited B. 100000 C.
100 D. 10000 E. 1000 Answer E
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Oracle Service Cloud Cross-Channel Contact Center
1z0-1038
Question 2 Your customer has created a new
script and deployed it to the agents in the call
center within incident workflows. However, the
script hangs on execution. Identify two reasons
for this. A. The agents are not able to get to
the pages where they can end the script. B. The
script beginning and ending buttons are not
enabled for the script pages. C. No exit or
finished event is being triggered on the script
pages. D. No return events are listed in the
incident workflow for the script to use. Answer
C D
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Oracle Service Cloud Cross-Channel Contact Center
1z0-1038
Question 3 A client requires you to set up
chat and email as unlimited for an SLA. What must
you do? A. Enter zero as the initial value for
both fields. B. Leave both the chat and email
fields limit as blank. C. Use the default
values. D. Enter the value "Unlimited" in the
chat and email fields. Answer A
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Oracle Service Cloud Cross-Channel Contact Center
1z0-1038
Question 4 Which two statements are true
about safe mode in relation to add-ins? A. It
is a setting that must be enabled at the
interface level. B. It is enabled automatically
if the previous shutdown of the agent desktop
application did not happen normally. C. It
allows an agent desktop to log in to the
application with local add-in files. D. It
allows an agent desktop to log in to the
application without any add-ins. E. It is a
profile setting that must be enabled for a
profile. Answer B C
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Oracle Service Cloud Cross-Channel Contact Center
1z0-1038
Question 5 A customer has defined Service
Intervals at the interface level (Response
Requirements) as Monday to Friday (10-17 hours)
and at the SLA LI level as Monday to Saturday
(10-18 hours) with a response time of 6
hours. An incident arrives on Friday at 7 PM and
is applied to the SLA LI instance. What is the
response due time? A. Saturday 6 PM B.
Saturday 4 PM C. Monday 10 AM D. Tuesday 11
AM Answer B
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Oracle Service Cloud Cross-Channel Contact Center
1z0-1038

• Question 6
• How can you enable add-ins to run locally without
  uploading it to the server?
• A. Configuration gt Staff Management gt Profiles gt
  Required Profile gt Interfaces tab, Addin tab
• gt Select Developer Mode.
• B. Configuration gt Staff Management gt Profiles gt
  Required Profile gt Select Developer Mode.
• C. Configuration gt Site Configuration gt Addin
  Manager gt Required Profile gt Select Developer
  
• Mode.
• Configuration gt Site Configuration gt Addin
  Manager gt Required Profile gt Interfaces gt
• Select Developer Mode.
• Answer D

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