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How Robotics is Transforming The Business Process Outsourcing Industry?


Business Process Outsourcing Services (BPO Services) from Suma Soft include inbound call center services, outbound call center services, logistics BPO services, data entry services, loan processing services and many others. Read more - – PowerPoint PPT presentation

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Title: How Robotics is Transforming The Business Process Outsourcing Industry?

How Robotics is Transforming The Business Process
Outsourcing Industry?
  • Suma Soft Pvt Ltd.

  • BPO Services
  • Robotics in BPO Services
  • Benefits of Robotics in BPO Industry

BPO Services
  • BPO offers businesses access to innovative
    technological resources that they might not
    otherwise have exposure to.
  • BPO partners and companies constantly strive to
    improve their processes by adopting the most
    recent technologies and practices.
  • The customer transfers the complete
    responsibility of these functions to the vendor
    who guarantees certain service quality standards.

  • BPO is nowadays fast conquering the service
    oriented firms as well.
  • BPO involves outsourcing processes that are not
    core to a company, but, are essential for smooth
    operation of the company.
  • BPO corporations provide numerous services,
    including, customer service, technical support,
    telemarketing, coverage processing, records
    processing, forms processing.

Robotics in BPO Services
  • BPO service providers are adopting automation as
    a core capability and continue to dominate the
    sector that could change their business model.
  • Robotic process automation technologies has
    swiftly make its mark in the market as a
    revolutionary alternative to onshoring and
  • It reduces BPOs operating costs, generate more
    revenue by effective usage of the workforce and
    enhance customer experience.

  • Automation can format, copy, delete or move
    individual and multiple files in different
    formats and provides the fastest spreadsheet
    processing solution.
  • Benefits of robotics are not just limited to
    accuracy and efficiency, it provides a high level
    of security than any other form of outsourcing.
  • Including automation in your processes will be
    highly advantageous and profitable in the long
    run for your organization.

Benefits of Robotics in BPO Industry
  • Compliance
  • Robots can be programmed to follow a prescribes
    set of operating procedures each and every time,
    and record an audit trail of its actions,
    ensuring compliance with business mandates.
  • Their expertise can greatly help in reduction of
    cost effective services.

  • 2. Adapt Activities
  • Robotics can perform a wide variety of business
    processes activities. It can easily perform the
    tasks which are rules-based and definable.
  • Automation reduces the errors which are made by
    humans and reduces the expenses required to
    finish the usual business process activities .

  • 3. Quality Assurance
  • Robotics accurately produces and check items and
    ensures that they meet the required standard
    without fail.
  • It creates new possibilities for businesses to
    expand upon and highly advisable for frequent
    repeatability of business process actions.

  • 4. Working Environment
  • The production environment has extremely high or
    low temperatures where humans cant work.
  • Robotics can work in this environment and reduces
    material waste and remove the need for humans.

  • 5. Advanced Analytics
  • Advanced analytic techniques create a feedback
    loop which determines areas of improvement.
  • This produces more specific data that allows for
    further improvement of operations, achieving
    regulatory compliance and higher levels of

Contact Us
  • Suma Soft Pvt Ltd
  • Email id -
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