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Get better communication quality with virtual call center

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Refine your business communication quality with virtual call center solutions from IQ Telecom – PowerPoint PPT presentation

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Title: Get better communication quality with virtual call center


1
Get better communication quality with virtual
call center solutions
IQ Telecom
  • Refine your business communication quality with
    virtual call center solutions from IQ Telecom

2
Purpose of a Virtual call center
  • Keeping the customer interaction enhanced and
    integrated with qualitative features.
  • Managing leads and overall calling performance of
    the agents for better outcomes.
  • Providing a great convenience to the agents for
    better calling experience throughout.

3
Top Features of Virtual Call Center Systems
  • Auto Attendant
  • Voicemail to email
  • Agents wont need to panic when the volume of
    calls increases. This feature will interact with
    your company without any hassle.
  • Callers can leave their message as voicemails
    which will automatically sent to agents inbox.
    This will prevent any call or opportunity to get
    missed by the agents.

Voice/Video Conferencing
Call Forwarding
  • Another great feature through which several
    agents or callers can join to get solution for
    similar queries.
  • Reach more target audiences with the help of call
    forwarding feature and increase opportunities to
    close leads.

4
Top Features of Virtual Call Center Systems
(continued)
  • Online Secure access
  • Call Monitoring Reporting
  • If the agents are not present in office premises,
    they can still manage their campaigns through
    secure login system in VCC.
  • Track the performance of your calling campaigns
    with flexible tools and monitor the outcomes
    productively.

Unlimited Extensions
PBX Integration
  • Upgrade your internal communication processes by
    integrating PBX solutions with virtual call
    center software.
  • With these calling solutions, you can implemented
    unlimited calling extensions by just adding
    agents ID.

5
  • BPOs and KPOs
  • Customer support enterprises
  • Telecom services providers
  • Communication hubs
  • Technical support providers
  • Consumer help centers
  • Private telecom agencies
  • Areas of application for Virtual Call Center

6
Top Perks of Using VCC Solutions
  • Effective Productive Interactions
  • Advanced Features
  • 24/7 Online Access
  • With this advance technology, your agents and
    customers will experience quality interactions
    with effective impressions. They will get
    uninterrupted calling services along with
    top-notch interaction features.
  • Along with hassle-free virtual call center
    services, agents will get advanced call
    management features as well. These solutions can
    help agents to improve their efficiency and
    deliver productive outcomes.
  • Calling agents can stay online anytime and for
    any number of hours. In that case, they wont
    miss any call or make calls to their customers
    according to their location timelines. Just make
    sure to deploy the best internet services for
    unbreakable connections.

7
Top Perks of Using VCC Solutions (continued)
  • Responsive Systems
  • Time-saving Services
  • Budget-friendly Solutions
  • With instant access to these systems, calling
    agents can give quick response to the calls and
    effectively maintain their productivity. These
    automated features can reduce the manual efforts
    of agents through IP-based calling.
  • As compared to traditional phone systems, virtual
    call centers take less time to execute an
    operation and deliver outcomes. With these
    solutions, they can improvise their working
    criteria according to their requirements.
  • Among other communication solutions, virtual call
    center is one of the affordable systems you can
    have. These solutions dont need any bulky
    hardware setup and this will save you a huge cost
    from additional expenditures.

8
About Us
  • Why Choose IQ Telecom?Since 2010, IQ Telecom
    has been deploying the most advanced calling
    solutions. Their advanced communication systems
    are integrated with the latest technologies. More
    than 100 clients are still utilizing their
    services because of their true professionalism
    towards clients.

9
Benefits of choosing IQ Telecom
  • 24/7 customer support Flexible integrations
    Seamless deployment No hidden costs Assured
    Quality Client-oriented approach Affordable
    pricing plan

10
Thank You
IQ Telecom
  • 1-888-899-4471
  • sales_at_iqtelecom.net

https//www.iqtelecom.net/
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