Required ISO 10002 Documents for Certification - PowerPoint PPT Presentation

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Required ISO 10002 Documents for Certification


Global Manager Group has published this ppt presentation to provide the information about what primary ISO 10002 documents are required for ISO 10002:2018 Certification and how GMG's ISO 10002 documentation kit helps you For further information about ISO 10002:2018 documentation requirements visit @ – PowerPoint PPT presentation

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Title: Required ISO 10002 Documents for Certification

What is ISO 100022018 ?
  • The ISO 100022018 is a complaints-handling
    process developed by the International
    Organization for Standardization (ISO).
  • ISO 100022018 process is related to products
    and services within an organization, and it
    includes planning, design, development,
    operation, maintenance, and improvement.
  • ISO 100022018 gives guidelines for the process
    of complaints handling.
ISO 100022018 Documentation Requirements
  • Quality Manual
  • Procedures
  • Policy
  • Exhibits
  • Process Approach
  • Blank Sample Formats
  • Filled Sample Formats
  • ISO 100022018 Audit Checklist
  • Sample risk assessment sheet
  • ISO 100022018 Document Compliance Matrix
  • Filled Job Description Specification
ISO 100022018 Quality Manual
  • It covers sample copy of quality manual and
    clause-wise details on how ISO 100022018 systems
    are implemented. It covers the context of
    organization, sample policy, objectives, scope.

ISO 100022018 Quality Manual
  • Guiding principles
  • Complaints-handling framework
  • Planning, design and development
  • Operation of complaints-handling process
  • Maintenance and improvement
ISO 100022018 Procedures
  • It covers a sample copy of mandatory procedures
    as per ISO 100022018 covering all the details
    like purpose, scope, responsibility, how
    procedure is followed as well as the list of
    exhibits, reference documents and formats.

List of Procedures
  • Procedure for Documented Information.
  • Procedure for Corrective Action.
  • Procedure for Internal Audit.
  • Procedure for Management Review.
  • Procedure for Risk Management.
  • Procedure for Training.
  • Procedure for Making a Complaint.
  • Procedure for Complaint Handling.
  • Procedure for Complaint analysis response.
ISO 100022018 Policy
  • It covers a sample copy of policy as per ISO

List of Policy
  • Complaint Handling Policy
ISO 100022018 Exhibits
  • It covers Skill Requirements, Multi skill
    requirements, Document Identification and
    Codification System and Needs and Expectations of
    Interested Parties etc.

List of Exhibits
  • Exhibit for Skill requirements
  • Exhibit for Multi skill requirements
  • Exhibit for Document Identification and
    Codification System
  • Exhibit for Needs and Expectations of Interested
Process Approach
  • It covers guideline for processes, flow chart
    and process model useful for process mapping. It
    covers process flow chart and activities of all
    the main and critical processes as listed below.

List of Process Approach
  • Process Flow Chart of Customer Service
Blank Sample Formats
  • It covers a sample copy of blank forms that are
    required to maintain records as well as establish
    control and create system in the organization.

List of Blank Formats
  • Change Note
  • Induction Training Report
  • Management Review Meeting
  • Job Description Specification
  • Master List of Records
  • Training Report
  • Objectives Monitoring Sheet
  • Audit Plan/ Schedule
  • Objective Plan
  • List of License / certificates
  • Communication Report
  • Risk Analysis Sheet
Filled Sample Formats
  • It covers a sample copy of filled forms that are
    required to maintain records as well as establish
    control and create system in the organization.

List of Filled Formats
  • Induction Training Report
  • Change Note
  • Job Description Specification
  • Master List of Records
  • Training Report
  • Audit Plan/ Schedule
  • Customer Complaint Report
  • Objective Plan
  • Complaint Register
  • Communication Report
ISO 100022018 Audit Checklist
  • This covers audit questions based on the ISO
    100022018 clause wise requirements. It will be a
    very good tool for the auditors to make Audit
    Questionnaire for auditing. It will bring
    effectiveness in auditing.
Sample risk assessment sheet
  • The ready-to-use risk template in editable form
    is given to prepare the risk document for the
    organization. It is given in an excel format and
    can be used as a template.

Document Compliance Matrix
  • The ISO 100022018 clause requirement wise list
    of documents reference of this kit is given in
    the compliance matrix for easy reference of user
    to understand how this system is made.

Filled Job Description Specification
  • The ISO 100022018 filled job descriptions are
    given with responsibilities and authorities of
    all important positions
ISO 100022018 Documentation Kit
Global Manager Group provides ISO 10002
Documentation Kit that having sample documents
required for ISO 100022018 Certification. It
contains all documents that covers all
requirements of the standard. The ISO 10002
manual to ISO 10002 audit checklist are provided
in editable format that serves as the primary
source of documentation. The ready to use ISO
10002 Documents is taking care of all clauses
defined in ISO 100022018 certification standard
as well as it satisfies governing general
requirements to create own documents for their
company in couple of days.
  • The documentation kit takes care of all sections
    and sub-sections of ISO 10002 standard and helps
    you to establish better system.
  • It will save much of the time and cost in
    document preparation.
  • You will get a better control in your system due
    to our proven formats.
  • In the preparation of document kits our team has
    verified and evaluated the entire content at
    various levels. More than 1000 hours are spent in
    the preparation of this product kit.
  • The entire kit is prepared by a globally proven
    team of leading ISO consultants.
Global Manager Group is the first company that
introduces online consultancy by offering
international system certification documentation
and auditor training packages
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