Required ISO 10002 Documents for Certification

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ISO 100022018 DOCUMENTATION REQUIREMENTS
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2
What is ISO 100022018 ?

• The ISO 100022018 is a complaints-handling
  process developed by the International
  Organization for Standardization (ISO).
• ISO 100022018 process is related to products
  and services within an organization, and it
  includes planning, design, development,
  operation, maintenance, and improvement.
• ISO 100022018 gives guidelines for the process
  of complaints handling.

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3
ISO 100022018 Documentation Requirements

• Quality Manual
• Procedures
• Policy
• Exhibits
• Process Approach
• Blank Sample Formats
• Filled Sample Formats
• ISO 100022018 Audit Checklist
• Sample risk assessment sheet
• ISO 100022018 Document Compliance Matrix
• Filled Job Description Specification

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4
ISO 100022018 Quality Manual

• It covers sample copy of quality manual and
  clause-wise details on how ISO 100022018 systems
  are implemented. It covers the context of
  organization, sample policy, objectives, scope.

ISO 100022018 Quality Manual

• Guiding principles
• Complaints-handling framework
• Planning, design and development
• Operation of complaints-handling process
• Maintenance and improvement

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5
ISO 100022018 Procedures

• It covers a sample copy of mandatory procedures
  as per ISO 100022018 covering all the details
  like purpose, scope, responsibility, how
  procedure is followed as well as the list of
  exhibits, reference documents and formats.

List of Procedures

• Procedure for Documented Information.
• Procedure for Corrective Action.
• Procedure for Internal Audit.
• Procedure for Management Review.
• Procedure for Risk Management.

• Procedure for Training.
• Procedure for Making a Complaint.
• Procedure for Complaint Handling.
• Procedure for Complaint analysis response.

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6
ISO 100022018 Policy

• It covers a sample copy of policy as per ISO
  100022018.

List of Policy

• Complaint Handling Policy

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7
ISO 100022018 Exhibits

• It covers Skill Requirements, Multi skill
  requirements, Document Identification and
  Codification System and Needs and Expectations of
  Interested Parties etc.

List of Exhibits

• Exhibit for Skill requirements
• Exhibit for Multi skill requirements
• Exhibit for Document Identification and
  Codification System
• Exhibit for Needs and Expectations of Interested
  Parties

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8
Process Approach

• It covers guideline for processes, flow chart
  and process model useful for process mapping. It
  covers process flow chart and activities of all
  the main and critical processes as listed below.

List of Process Approach

• Process Flow Chart of Customer Service

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9
Blank Sample Formats

• It covers a sample copy of blank forms that are
  required to maintain records as well as establish
  control and create system in the organization.

List of Blank Formats

• Change Note
• Induction Training Report
• Management Review Meeting
• Job Description Specification
• Master List of Records
• Training Report

• Objectives Monitoring Sheet
• Audit Plan/ Schedule
• Objective Plan
• List of License / certificates
• Communication Report
• Risk Analysis Sheet

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10
Filled Sample Formats

• It covers a sample copy of filled forms that are
  required to maintain records as well as establish
  control and create system in the organization.

List of Filled Formats

• Induction Training Report
• Change Note
• Job Description Specification
• Master List of Records
• Training Report

• Audit Plan/ Schedule
• Customer Complaint Report
• Objective Plan
• Complaint Register
• Communication Report

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11
ISO 100022018 Audit Checklist

• This covers audit questions based on the ISO
  100022018 clause wise requirements. It will be a
  very good tool for the auditors to make Audit
  Questionnaire for auditing. It will bring
  effectiveness in auditing.

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12
Sample risk assessment sheet

• The ready-to-use risk template in editable form
  is given to prepare the risk document for the
  organization. It is given in an excel format and
  can be used as a template.

Document Compliance Matrix

• The ISO 100022018 clause requirement wise list
  of documents reference of this kit is given in
  the compliance matrix for easy reference of user
  to understand how this system is made.

Filled Job Description Specification

• The ISO 100022018 filled job descriptions are
  given with responsibilities and authorities of
  all important positions

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13
ISO 100022018 Documentation Kit
Global Manager Group provides ISO 10002
Documentation Kit that having sample documents
required for ISO 100022018 Certification. It
contains all documents that covers all
requirements of the standard. The ISO 10002
manual to ISO 10002 audit checklist are provided
in editable format that serves as the primary
source of documentation. The ready to use ISO
10002 Documents is taking care of all clauses
defined in ISO 100022018 certification standard
as well as it satisfies governing general
requirements to create own documents for their
company in couple of days.
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Benefits

• The documentation kit takes care of all sections
  and sub-sections of ISO 10002 standard and helps
  you to establish better system.
• It will save much of the time and cost in
  document preparation.
• You will get a better control in your system due
  to our proven formats.
• In the preparation of document kits our team has
  verified and evaluated the entire content at
  various levels. More than 1000 hours are spent in
  the preparation of this product kit.
• The entire kit is prepared by a globally proven
  team of leading ISO consultants.

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Global Manager Group is the first company that
introduces online consultancy by offering
international system certification documentation
and auditor training packages
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