How to Improve Booking Experience for Your Guests | Reznext

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• How to
• Improve Booking Experience
• for Your Guests

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• There are lot of ways to improve your guest
  experience and take your hotel into the next
  level.
• One of the easiest ways is to give a good booking
  experience for your guests.
• A booking engine plays a major role in increasing
  your conversion rate. We will tell you how to
  improve the booking experience for your guests.

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Booking Engine

• Instead of connecting with lots of OTAs, you can
  integrate a booking engine with your website.
• When users visit your hotel website, they will
  book directly from your booking engine.
• Make sure you have a minimal process of booking a
  room.
• Guests should be able to book their hotel within
  2-3 steps if there are many steps they might get
  frustrated and leave your site.
• For example, Reznext is providing a user-friendly
  booking engine to the hoteliers in which most of
  them are happy the improvement to their hotel.

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Speedup your hotel website

• Slow site speed will fracture your conversion
  rates.
• Website users will not wait for a long time, till
  your website loads.
• Your website should load in 3 seconds.
• So, if your website is taking more than this then
  probably it is not a good thing for conversions.
• Check your competitors site to know how their
  websites are working.

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Use Social Platforms

• Yes, social media is one of the most used
  platforms to increase conversion rate.
• From buying things to booking a hotel, people
  search their requirements through social media.
• What if travelers are searching for a hotel near
  your location and your hotel is not visible to
  them on social media.
• Think! probably you will lose new guests. So,
  create a hotel business page and integrate your
  booking engine with your facebook page. Guests
  will easily able to book your hotel through
  social media.

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Call to action

• Having a booking engine is not enough, using it
  in the right way matters.
• If you dont know what to do with your booking
  engine, here we tell you. Make sure you have
  integrated the Book Now button on top of every
  page on your website.
• Guests come to your side they hit on the book now
  button to reserve their room. This will also make
  easier for guests to book their accommodation on
  the go.

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Chat Box

• Include online chatting function on your website.
  If your guests have any queries regarding booking
  or hotel, they will immediately chat with your
  customer service people and resolve their
  confusions. If you dont have this feature on
  your website, there are chances of losing your
  guests.

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Guest Experience

• Although this point is not related to the topic,
  we would like to add this for better guests
  experience. Treat your guests royal. providing
  excellent service during your guests stay is a
  plus point to increase your incoming guests.
  Offer them complimentary services, be polite,
  provide coupons/vouchers for their next visit.
• Try making your guests feel comfortable and
  satisfy their needs. Also, people will refer your
  hotel to their friends and family, so try to
  satisfy your guests. A good guest experience will
  lead to an increase in the conversion rate.

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Thank You

• More Info http//blog.reznext.com/how-improve-boo
  king-experience-guests/

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