Few Tips to Fix Bank Feeds Issues Including OL and OLSU Errors - PowerPoint PPT Presentation

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Few Tips to Fix Bank Feeds Issues Including OL and OLSU Errors


This presentation is intended to go over the troubleshooting actions to fix OL and also OLSU financial institution feed errors in QuickBooks Desktop. These errors consist of OL-202, OL-206, OL-221, OL-231, OL-249, OL-334, OL-203, OL-393, OLSU-1011, OLSU-1016, and OLSU-1014. Possible Causes behind to this error The issue with the Financial Organization • Problem with your Internet connection. • Problem with one or more accounts in your company file. • Problem with the download or import format. • Discontinued version of Windows or QuickBooks Desktop. – PowerPoint PPT presentation

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Transcript and Presenter's Notes

Title: Few Tips to Fix Bank Feeds Issues Including OL and OLSU Errors

Everything You Should Know About OL OLSU Bank
Feed Errors in QuickBooks Desktop
Did you receive OL and OLSU Bank Feed Errors?
Dont worry this presentation is intended to
discuss the troubleshooting steps to fix this
common QB Desktop online banking and connection
Error. These errors include OL-202, OL-206,
OL-221, OL-231, OL-249, OL-334, OL-203, OL-393,
OLSU-1011, OLSU-1016, and OLSU-1014. In the
meanwhile, if you need instant help from the
experts then you can contact the QuickBooks Error
Support team.
OL and OLSU Bank Feed Errors Reasons
This QuickBooks Desktop online banking and
connection Error may be caused by one or more of
the following reasons
  • An issue or dispute with your bank (also called
    financial institution).
  • Your bank may have changed their services, Web
    Connect or Direct Connect.
  • Your bank was involved in a merger and change of
    name, and that needs to be refreshed in
  • You might own an active account with your bank,
    and that is enabled for Online Banking in QB.
  • Your banks server may be temporarily down.
  • There might be a problem with your internet
  • There might be an issue with one or more accounts
    in your QB company file.
  • The download or import pattern may have an issue.
  • A discontinued, older version of Windows
    Operating System or QB Desktop.

Before You Move to the Troubleshooting Part
Most of the banks and financial institutions need
identity confirmation before accessing any data
from Personal Finance Management software (PFM).
To meet the bank requirement, you should log in
to your bank account using a system other than
QuickBooks Desktop and verify your Message Center
or inbox for more details. Banks can also be
contacted if needed.
Check the Given Terms Before Proceeding Further
You will have to meet the given criteria and
check them.
Are you connected to the internet?
  • No Being connected to the internet is mandatory
    in order to download online banking transactions.
  • Yes Diagnose and fix the connectivity issue.
    Check firewall and internet security settings.

Do you have a version supported by QB Desktop and
Internet Explorer?
  • No Only use supported versions.
  • Yes Continue.

Are you using QuickBooks Desktop application
latest release?
  • No Kindly use the latest release.
  • Yes Continue.

Have you ever downloaded a transaction from your
bank to your current QB Desktop company file?
  • No Communicate with your bank and verify your
    bank details. Also, ensure that the bank has no
    outages before performing any solution to your
  • Yes Continue

Can you log in to your bank account through the
banks site using QuickBooks Desktop?
  • No Speak to your bank to verify your details and
    see if the bank is experiencing any supply issue
    before you move on to fix your problem.
  • Yes Review Connlog.txt file (Bank Feeds log
    files) for the availability of any connection
    failure messages and communicates them to your

Check Classic (Register) view and see if you find
the same results? (For users in the USA)
Classic mode is considerably more lenient
regarding the OFX formatting standards required
by banks to use for statement download or import.
  • You can, for testing purpose, switch to Classic
    (Register) mode and try to import or download
  • Go to the Edit menu and select Preferences.
  • Choose Checking from the left menu and tap on
    the Company Preferences tab.
  • Now, go to the Bank Feeds section and select the
    Classic (Register) Mode radio button.
  • Click OK.

Steps to Fix OL and OLSU Error while Downloading
or Importing Transactions
Please perform these steps in the order as
mentioned and try your download after every step
Step 1 If available, enable TLS 1.2 Security
The given steps can assist you in enabling TLS
1.2 in the latest version of Internet Explorer.
  • Open IE 11 (make sure you have the latest IE
    version installed).
  • Tap once on the gear icon in the Internet
  • Go to Internet Options and select Advanced Tab.
  • Scroll down to find Security section.
  • Uncheck the USE TLS 1.0 box and check in USE TLS

  • Click Apply.
  • Click OK.
  • Close all open programs and restart your computer
    for changes to take place.
  • If the same error message exists, continue to
    the next step.

Step 2 Make a new company test file
This step will assist you to identify any issue
that starts with your bank their servers.
  • Go to the QuickBooks File menu, choose New
    Company, and then Express start.
  • Now add a bank account (the one in which you were
    facing issues) in the created test company.
  • Now, setup account for bank feeds.
  • Test the account by performing bank feed
    transaction downloads.
  • If the issue persists, move on to step 3.

Step 3 Run account setup with the Ctrl key
This step can bypass previously failed
connections and can assist you to do away with
partial, incomplete or unsuccessful connections
with your bank. You can access details of step by
step description with the help of QuickBooks
experts or by visiting the official website of
Intuit. Once you perform this step and the issue
disappears, it would translate to the successful
troubleshoot of QB Desktop online banking and
connection Error, and you will be able to
download transaction. Move on to the next step if
the issue still exists.
Step 4 Create a new account and merge accounts
Sometimes the accounts you are customizing may be
the reason behind these issues. If such a scene
arises, you should remove all pending
transactions, create a new account and merge them.
Note If you are unable to merge accounts then
your data file might be damaged. You can speak to
a QuickBooks expert. If you were able to merge
accounts and issue is still there, perform step 5.
Step 5 Deactivate all accounts with online
If you own more than one account set up for
online banking services, these steps will help
you identify the source accounts in your company
file. Sometimes, if you have only one account
with an error that keeps it from connecting to
the bank, this may not allow your online accounts
to work.
Note This process can be time consuming if you
have multiple accounts set up for online banking.
  • Choose the Include inactive checkbox at the
    bottom of the Chart of Accounts window.
  • For all inactive accounts, deactivate Bank
    Feeds and close and reopen the file.
  • Set up every account for Bank Feeds.
  • Contact QuickBooks Technical Support (users in
    the USA and Canada), in case you are not able to
    deactivate Bank Feed Settings for your accounts.
    It may happen because of corrupt or damaged date.
  • Move to step 6 if the above solution didnt fix
    the error.

Step 6 Get in touch with your bank
QuickBooks users receive assistance in recovering
errors from their end from all banks and
financial institutions that support QB online
banking. Here are some basic things you should
  • Before contacting your bank to seek any
    assistance, you should collect all the log files
    of bank feeds.
  • QuickBooks performs online banking, and thus,
    most of the OL and OLSU series online banking and
    connection errors should be fixed through
    financial institutions.
  • If the error still remains unsolved, you should
    ask bank executive to contact and transfer the
    concern to online connectivity group of Intuit.

This Presentation is created to offer you all the
possible solutions to get rid of OL and OLSU
errors. If you need any assistance regarding the
same error or any other QuickBooks related issue,
you can always contact our QuickBooks Payroll
Support Team _at_ 1 800 880 6389. We are available
247 and boast of state of the art tools and
technologies to provide you with the best of
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