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Tips for efficient automation of robotic processes
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• 1. SET AND MANAGE EXPECTATIONS
• Quick wins are possible with RPA, but the
  promotion of RPA for running on a scale is
  another animal. Dave Cooder, director of Deloitte
  Consulting LLP, says that many RPA hiccups stem
  from poor management of expectations.
• Bold claims to the RPA from suppliers and
  implementation consultants did not help. This is
  why it is extremely important for CIOs to adhere
  to cautious optimism. "If you come in with your
  eyes open, you will be much happier with the
  result," says Kuder.

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• 2. CONSIDER THE IMPACT ON THE BUSINESS
• The RPA is often supported as a mechanism to
  guarantee return on investment or reduce costs.
  But Chris Fitzgerald, CTO of NTT Data Services,
  says that more CIOs need to use it to improve the
  quality of customer service.
• For example, companies like airlines use
  thousands of customer service agents, but
  customers are still waiting in line to call. A
  chat can help mitigate some of these
  expectations. "You put that virtual agent in
  there, and there's no downtime, no sick and bad
  attitude,"

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• 3. INVOLVE IT IN THE INITIAL STAGES AND OFTEN
• Chiefs originally purchased the RPA and hit the
  wall during construction, offering them to seek
  help (and forgiveness) from IT, says viadril.
  Now, "Citizen developers" without technical
  experience use cloud software to implement RPA
  directly in their business units, says Kuder.
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• Often, the IOC tends to unite and block them.
  Kuder and Viadro have said that business leaders
  should involve IT professionals from the
  beginning in order to provide them with the
  necessary resources.

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• 4. POOR DESIGN, CHANGE MANAGEMENT CAN DAMAGE
• Many implementations fail because the design and
  changes are poorly managed, says Sanjay
  Shrivastava, chief digital officer at Genpact. In
  the rush to get something deployed, some
  companies lose sight of the exchange of
  information between different bots that can
  interfere with business processes. "Before you
  start implementing, you should think about
  developing an operational model," says
  Shrivastava.
• "You have to determine how you expect different
  robots to work together." Alternatively, some
  CIOs will ignore the discussion of changes to be
  made by new operations in the organization's
  business processes. CIOs must plan this well in
  advance to avoid an interruption of activity.

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• 5. DO NOT LET THE RABBIT'S LAIR FALL
• A bank that distributes thousands of robots to
  automate manual data entry or to monitor software
  operations generates a large amount of data. This
  can lead to the fact that CIOs and their
  colleagues may find themselves in an unfortunate
  scenario when they want to use data.
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• Shrivastava says that companies often run ML
  based on the data generated by their bots, and
  then launch a chat in the foreground so that
  users can more easily request data.

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• Suddenly the RPA project became an ML project
  that was not adequately covered by the ML
  project. "The record keeps moving," and CIOs are
  struggling to reach it, says Shrivastava. He
  recommends that CIOs see the RPA as a long-term
  arch, and not as scattered projects that turn
  into something cumbersome.
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• 6. PROJECT MANAGEMENT IS OF FUNDAMENTAL
  IMPORTANCE
• According to Srivastava, another problem that
  appears in the RPA is the inability to plan some
  obstacles. The Genpact client employee changed
  the company's password policy, but no one
  programmed the bots to be configured, resulting
  in data loss.
• CIOs should constantly check the bottlenecks
  where their RPA solution can get bogged down or
  at least set up a monitoring and warning system
  to ensure that the hiccup affects performance.
  "You can not just release them and let them run,
  you need a team and control," says Shrivastava.

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• 7. SUPPORT COMPLIANCE
• There are many management problems associated
  with creating a single instance of bots in an
  environment, not to mention thousands.
• One client, Deloitte, held several meetings
  trying to determine if their bots were male or
  female, a valid gender problem, but that must
  take into account human resources, ethics and
  other areas of business compliance, he says
  Kuder.

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• 8. CREATE AN RPA CENTER OF EXCELLENCE
• The most successful RPA implementations include a
  center of excellence that employs people
  responsible for the successful implementation of
  efficiency programs within the organization, says
  Viadro. However, every business has a budget for
  this. RPA Center of Excellence develops business
  cases, calculates the optimization of potential
  costs and the profitability of investments and
  assesses progress in achieving these goals.
• "This group is usually quite small and agile,
  and is downsized with the help of technicians who
  focus on the effective implementation of
  automation," says Viadro. "I would like to
  encourage all IT managers in different sectors to
  look for opportunities and understand that RPA
  will be transformative for their business."

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